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Consulate Health Care Of Port Charlotte

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Reviews
Overall Rating 2.2 / 5.0 ★★★★★

  • Beth Meissner
    ★★★★★ 5 months ago

    I am here for Rehab after shoulder surgery. Thank God tomorrow I go home, not because of any thing at the facility, but because its not my home. I spent the first day training the staff to knock before they walk into my room. Day two was training them to wait to be invited in before entering my room. I understand that most of the residents may not be able to speak out "come in', when someone knocks, but I expect some courtesy. When I needed assistance with bathing the one aide would be helping me and 2 or 3 more would just come walking on in to my bathroom during my bath so they could all chat. There were other minor issues during my stay; trays with food I asked to not be served, swelling in my arm they seemed unconcerned about that turned out to be a (not dangerous) blood clot. A resident that yelled pretty much 24/7. Staff bickering with each other. A male aide knocking on door and immediately entering before I had a chance to say "Come In". He argued with me when I asked him to wait for me to answer. For the most part the staff was kind and helpful. They went out of their way to assist me and make me comfortable and maintained a professional manner. The OT and PT staff were all great as well. The staff appear to take safety pprecautions seriously. Being I am a bit younger and more active than most of the patients I understand they aren't used to dealing with someone like me, however I feel they should know without being asked to knock, that someone as agitated as the one resident shouldn't be in a central room ( more for long term residents comfort than my own) etc. The facility is kept clean; I saw no dust or dirt. One thing I noticed immediately was there were no unpleasant smells like I've observed at orher facilities. All in all this wasn't the worst experience of my life but I wasn't there for a vacation. There are some minor tweaks that would have made it a better experience, but nothing critical or life threatening. I would recommend Consulate for short-term care. I'm not a fan of any nursing home for long term care.

  • Sean Kirby
    ★★★★★ a year ago

    If I could give this place less than one star I would. The place is extremely unprofessional, careless with patients and don't seem to care to change anything. My grandmother was treated like a dog. She was refused her important heart medication that she could've died without. It smells horribly like feces and the patients appear to be neglected by the careless nurses. The nurse grabbed my grandmas arm so hard it left bruises. We took her out the same day she was admitted. Please do not leave your loved one here you will regret it.

  • Kim Kujawski
    ★★★★★ 8 months ago

    Attention to residents needs is above and beyond. The staff work as a team to get the job done. Communication is superb.

  • Joanne Terry
    ★★★★★ a year ago

    Worst experience of my life, I'd give -100 stars if I could. I left in tears after observing how they treated my grandmother today. No pain meds for her, even though they knew she was coming the day before. The room smelled like feces, it was filthy no water given to her over 4 hours time. Tried to call her tonight A guy Mason was rude, I asked for a supervisor several times was put on hold 8 minutes he told me call back tomorrow they've all gone home. I went to visit her the next morning and a new team was there, they were welcoming and went over details how to reach loved ones etc. Follow up 4 days later, overall things have improved. Possibly a bad team day when she arrived. I have observed the therapy she is getting, and is working for her. They have explained that they don't get the medications ordered until they are thoroughly checked in. I have raised my stars to 3

  • Kim M
    ★★★★★ a year ago

    Wish i could give a lower rating than 1 star. My mother in law was treated like a drug addict when she was there for a spine injury. She can't walk on her own and they wouldn't even give her a walker so she could get to the bathroom. It's filthy, smells horrible and some of the staff in there are unbelievably rude. They ignore the patients and when they did give them attention, they were very nasty to them. We took her out the same night she was admitted. We are contacting an attorney to see what can be done for the poor helpless residents that are stuck in there.

About Consulate Health Care Of Port Charlotte

General Information

Legal Business NamePort Charlotte Facility Operations LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 12, 1998 (20 years)
Capacity120
Residents113
Percent Occupied94%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Consulate Health Care Of Port Charlotte

Consulate Health Care Of Port Charlotte was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

February 23, 2017 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
ESomePotential for HarmHealth InspectionHelp and prepare each resident for a safe and easy discharge or transfer from the nursing home.
ESomePotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.
DFewPotential for HarmHealth InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

April 7, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Consulate Health Care Of Port Charlotte require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 50min
2hr 40min
ReportedExpected
CNA
55min
40min
ReportedExpected
LPN
30min
1hr 5min
ReportedExpected
RN
4hr 15min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

99.0%
99.0%
99.0%
99.0%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
98.9%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
65.0%
55.3%
69.4%
58.3%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
25.8%
24.2%
24.7%
25.9%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
38.1%
15.8%
15.3%
22.5%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
18.2%
20.7%
18.6%
17.5%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
20.0%
10.3%
13.8%
16.7%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
5.1%
7.4%
10.2%
4.5%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
2.5%
4.0%
3.9%
1.4%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
2.0%
4.0%
3.2%
3.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
2.0%
2.1%
0.0%
0.0%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
4.1%
4.1%
3.2%
1.1%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.8%
0.0%
0.8%
0.7%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

94.7%
97.5%
98.4%
99.2%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.4%
88.4%
88.4%
88.4%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
67.4%
64.4%
82.4%
85.2%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
17.8%
22.6%
26.5%
17.7%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
2.7%
2.6%
3.5%
7.0%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.5%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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