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Palm Garden Of Port Saint Lucie

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Reviews
Overall Rating 2.6 / 5.0 ★★★★★

  • upset employee
    ★★★★★ 2 weeks ago

    BEWARE YOU DO NOT WANT TO WORK HERE..... BEWARE DO NOT TAKE YOUR LOVED ONES HERE.................They made the worse mistake letting go the ASST DIRECTOR who cared for all the staff and all the Patience...TO PROTECT THE DIRECTOR WHO IS HORRIBLE. HOSTILE PERSON AND IS NO KIND OF LEADER. .......NOW one by one we are leaving because it appears corporate does not care about there associates as WELL as they still have the same Terrible Director as of 9-17-17 BUT MADE AND ALLOWED THE GOOD ONES GO. Several of us have reached out to upper management and including corporate with not much results. So we reached out to corporate again only this time as we should not have to deal with Maureen's unprofessional ways. When they did come in to do some interviews, One of the managers appears to be let go because she probably was honest about Maureen that is above her to Corporate HR. This is exactly why we did not disclose who we are to HR. She was not the one that was causing a hostile environment, it is Maureen and now we feel no different towards Corporate HR. The one that was let go was not even involved with our group that contacted Corporate. Unfortunately I feel this has to be known this way as I believe the repercussions from this individual would cost me my job if she knew who wrote this. I have worked here for many years and considered this my second home for the longest time enjoying the Facility, my Patients, and my Co Workers until our Director Maureen joined us. At first everything seemed to be OK and that Maureen actually cared about her Patients as well as her new staff. That feeling did not last for long. Yes I am going to speak up for a lot of my working family. There are so many of us feel that Maureen has a HOSTILE way of treating her staff as well, sometimes at a patient or family member. Constantly demeaning them privately as well as in front of other staff, patient, and family members. I am thankful that some of Maureen's team works very hard, and are compatient to be able to calm patient's and some family members. Maureen is the first one to put blame on others that she caused herself for lack of follow through or not communicating with anyone on a subject that needed to be taken care of but yet says she did communicate or took care of something that is obvious not done causing even a bigger issue. We know her daughter is not well and is in our Prayers. We all have our struggles in life, some worse than what she has but she will never know because she only cares about Maureen. If any other staff has to deal with something outside of work and may need a extra hour or so, maybe even a day, or just having a off day, Maurene shows no compassion and becomes even more Hostile. At the same time Maureen leaves work hours early, comes in hours late, takes days off but yet seems to still have time left for vacations. Maureen thinks we do not realize she will come in for a hour or less on a Sunday or Night and say she worked all day. This is probably how she keeps her wages. Maureen also leaves without letting anyone know below her causing more issues. We are a tight family and we still all let each other know what we see and this is how we all know she is out of work a lot. Mondays, well that is now known as Maureen's day, not Monday as she is out a lot then. We thought the employee survey may open some eyes about Maureen and her hostile ways but it does not appear to. I want to make sure I am real clear about this, this is ONLY about Maureen. No others in charge. Of course there are some small difference, but it is always easily worked out as it should be. If it was not for every one below Maureen in charge, a lot of good people would have walked out already. **NOW WE ARE***

  • Linda Smith
    ★★★★★ a month ago

    First, I would give a 0 if it was an option. My husband was recently a patient in the facility following an ortho surgery. I knew things were not going to go well after he was transferred incorrectly ( dangerously) by the staff. Then, a direct hospital order was ignored upon admission. I realize insurance plays a part in where you go when you need rehab- but PLEASE be very cautious with this facility. If I had not been there daily, I worry about what may have happened to my husband.

  • Sarah Brenham
    ★★★★★ 2 weeks ago

    If I could give the support staff alone 5 stars I would. Honestly, if you had to depend on the Nursing Director to lead the staff this facility would burn to the ground! Anyone that only rely on the word of their "friends" should never be in leadership. Not only has myself been verbally abused, but other coworkers has also and nothing has been done because the person who do it is "friends" with the Director. Just recently I witnessed a residents family member take up for one of my coworkers because she was getting spoken to in such a manner that was unprofessional. And absolutely nothing happened. If I have not had so many years invested in this company I would have left this year. During and after Hurricane Irma I have a new found respect for the Administrator of this facility. Not only did she weather the storm with us, but she made sure everyone was ok with gas, food, flashlights, even a simple hug, etc. She even returned to work after doing 36hrs to check on the staff, residents, and the facility. Although, we had pre and post Hurricane Teams everyone did they're part. Not once have I seen nor heard the Director even seem concerned about the wellbeing of her staff, but she had the audacity to give a list of things that was wrong and gossip with her "friends" about the different staff members that "wasn't" doing their jobs. These same "friends" know she's wrong but, once again the title of a person will allow you to get away with anything. Over the years Palm Gardens has always been a team. I have never seen it in this disarray. How can an organization I was once so proud of being apart of allow a couple bad apples ruin an entire harvest? Although we're overworked and underpayed, we are committed to Palm Gardens. I honestly feel sorry for a lot of my fellow coworkers, most of them have either quit, just stop coming to work, or call out so that they won't have to deal with the everyday pressures at work. I've even witnessed people go through training and quit. They even encourage the staff to leave. Maybe someone need to come and speak with the staff to get an insight on what you can do to help, give a Leadership Course to the DON, and certain Supervisors, and tactfully let Leadership know how to not mix business with pleasure, and actually give them the tools they need to bring this facility up to a 5 star. You have an amazing staff that has gone above and beyond, and that's ready and willing, but we're not going to be here forever.

  • dawn welch
    ★★★★★ a month ago

    I just recently was a patient at Palm Garden of Port St. Lucie. My experience with the people that work here was exceptional, I felt real care and concern from the Administration to those I engaged with in housekeeping, the professionals from the OT & PT Therapist, to the awesome Nureses and CNA's, each were wonderful and worked hard to get me back up on my feet and back to my life. The facility is clean, warm, friendly and inviting and if I am ever in need of a rehab facility due to a health crisis, I won't hesitate to request Palm Garden of Port St. Lucie. I love All of you that got me home, thank you for your hard work, your wonderful care and your great and real concern for my health and healing. Shout out (in no order and apologies if I missed naming you) Maude LaDonna Sherille Gabrielle (Gaby) Erin Trish Dawn Dawne Jeffery Justin Maria Jackie Lou Becky Maureen Carol sorry if I missed naming you May the Lord Bless, Palm Garden of PSL and All those that are associated with this amazing rehabilitation facility and Thank you All for your good good care :-)

  • Nicolle Angotta
    ★★★★★ 2 years ago

    I don't know how this facility received 4 out of 5 stars. They are under staffed and quite frankly very slow on the upkeep. Some of the employees were a joy to be around, they love what they do and others, well they need to find a different career path. They need to update their system to computers because no body is ever on the same page. I would not recommend this place.

About Palm Garden Of Port Saint Lucie

General Information

Legal Business NamePalm Garden Of Port St Lucie LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 25, 1988 (30 years)
Capacity120
Residents112
Percent Occupied93%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Palm Garden Of Port Saint Lucie

Palm Garden Of Port Saint Lucie
was reviewed by Medicare to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

March 18, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionGive notice to the resident before a room or roommate change.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionMake sure that a working call system is available in each resident's room or bathroom and bathing area.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.

May 20, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.

April 14, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$4,030 fine
DFewPotential for HarmComplaintProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintEnsure that residents are safe from serious medication errors.

February 20, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

January 8, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
ESomePotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Palm Garden Of Port Saint Lucie require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 20min
ReportedExpected
CNA
1hr 5min
40min
ReportedExpected
LPN
40min
1hr 5min
ReportedExpected
RN
4hr 20min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

96.0%
85.3%
85.3%
85.3%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.7%
94.3%
95.4%
98.9%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
19.4%
29.4%
38.9%
46.3%
52.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
15.8%
19.0%
21.5%
22.5%
27.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
8.7%
13.0%
6.2%
19.9%
17.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose ability to move independently worsened
13.1%
9.3%
9.3%
10.2%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antipsychotic medication
4.5%
11.4%
15.3%
18.1%
13.5%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose need for help with daily activities has increased
5.1%
3.4%
7.3%
1.2%
5.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who self-report moderate to severe pain
14.9%
8.0%
5.8%
4.7%
7.2%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who lose too much weight
3.6%
0.0%
0.0%
1.8%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who have depressive symptoms
8.0%
3.4%
3.5%
9.3%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a urinary tract infection
2.3%
1.1%
2.3%
2.2%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
1.2%
1.2%
2.5%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

96.3%
93.4%
95.4%
95.9%
88.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.3%
86.8%
86.8%
86.8%
85.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
14.5%
12.9%
17.7%
43.0%
64.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who made improvements in function
21.4%
20.9%
24.5%
20.8%
12.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who self-report moderate to severe pain
0.6%
1.5%
2.2%
0.6%
2.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.5%
0.4%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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