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Emerald Health Care Center

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  3. Port St Lucie Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.4 / 5.0 ★★★★★

  • Patricia Williams
    ★★★★★ 2 months ago

    Emerald Rehab Center is one of the worst facility I have encounter for Patients Care...they rated their facility ***** stars. I rated it one star for not killing my Mother. The rate of services provided was zero star...My mother was placed to this Facility for Rehab about one month now. My Sister and I have complained numerous times, on unhealthy issues, cleanliness, LPN attitudes etc. She continuously met with the Social Worker, Head RN Nurses, some LPN's and CNA's, Physical Therapy about my mother's care and progress. The last straw was when William, RN totally forgot to give my Mother her pain medication. Physical therapy, ignored her plea to not do physical therapy until she get her pain medications, Physical Therapy was done anyway. My mother called crying in excruciating pain, we panic and drove down there. I went and speak with William, RN on what happened with my Mother's medication, he apologized and said that it was his fault, they had an emergency earlier that morning, and he totally forgot, to give my Mother her Medication, and he said, I just gave her 2 pills. (This was around 1pm) I told him, I'm so very furious, and this is unacceptable, he stated "This will never happen again, I promised" I told him, Yes! it will never!...We've had it at this point. We immediately went to locate the Social Worker to fax over transfer paperwork to the New facility to immediately discharge my Mother from this unprofessional facility today. My mother have been left, in her feases "poop" for 30mins or more with no help, from CNA's LPN nor RN's. My sister again put in a complaint. My mother is a vegetarian, as of today, 3/12/18, they still did not get her meals corrected..my mother's health depleted, got worse, she was always depress, and feeling down and neglected at this Facility. It took one month to fix the window shade in my mother's room #110, finally got fixed on the day she's leaving. Peggy the head Nurse, I gave her five stars, she attempted to assist in all our needs, Ceceily, RN also helpful. William, RN appears to be taking the patients medications, because talking with him he appears to be confuse and floating on something. Some CNA's, LPN's were pleasant, others were nasty, had bad attitude! and half the time does not speak. The Food were like frozen meals warmed up and serve, horrible and despicable. My mother hated that place she's still having nightmares!!!!

  • Theresa Longo
    ★★★★★ 3 months ago

    Mom died last February and we had a zero balance. 6 months later we received a bill for over $1500. The food was terrible. 2xs I walked into her room and she was going into diabetic shock.

  • Leiannah Goodwyn
    ★★★★★ 10 months ago

    The facility is clean and well maintained. The therapy is AWESOME! The majority of the CNA's are WONDERFUL - there just aren't enough of them! They are seriously overloaded with too many patients per Aide. It wouldn't be so bad if the nurses would lend a little teamwork and help those girls out.!!! Other than that and being homesick, my father was content with the stay. He said that even the food was pretty good - most days.

  • Julie smith
    ★★★★★ a week ago

    I work there and the people are awesome

  • Curtis Smith
    ★★★★★ 6 months ago

    everything is great aside from the food :) It could use some improvements

About Emerald Health Care Center

General Information

Legal Business NamePort St. Lucie Mgt LLC
Ownership TypeFor Profit - Partnership
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareNovember 1, 1987 (31 years)
Capacity120
Residents112
Percent Occupied93%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Emerald Health Care Center

Emerald Health Care Center was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

July 21, 2017 - 10 months ago

 Residents AffectedSeveritySource/TypeDescription
BSomePotential for Minimal HarmComplaintMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

January 6, 2017 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionGive residents a notice of rights, rules, services and charges.

March 22, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaintTrain all employees on what to do in an emergency, and carry out unannounced staff drills.

December 3, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionProvide or obtain dental services for each resident.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Emerald Health Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 40min
2hr 30min
ReportedExpected
CNA
55min
40min
ReportedExpected
LPN
55min
1hr 10min
ReportedExpected
RN
4hr 25min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.7%
98.8%
98.8%
98.8%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
79.2%
62.5%
62.5%
60.7%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
25.8%
25.8%
24.1%
37.1%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
15.0%
13.2%
9.0%
15.8%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
15.5%
13.3%
15.4%
16.2%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
13.1%
6.5%
3.7%
10.3%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
5.6%
10.8%
12.5%
7.6%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
7.2%
1.5%
1.7%
1.6%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
5.1%
2.4%
0.0%
0.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
10.4%
4.2%
1.6%
5.9%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
1.4%
6.8%
1.6%
1.5%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
2.8%
4.0%
3.1%
0.0%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
1.0%
0.9%
1.2%
1.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

100.0%
100.0%
99.7%
99.1%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
96.9%
96.2%
96.2%
96.2%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
76.9%
78.4%
73.8%
72.0%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
19.6%
13.2%
16.8%
20.3%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
1.2%
0.8%
0.7%
0.8%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.4%
0.5%
0.5%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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