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Terrace Of St Cloud, The

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Reviews
Overall Rating 3.0 / 5.0 ★★★★★

  • ★★★★★ 2 months ago

    Excellent care. Homey feeling

  • ★★★★★ a year ago

    I have had my father in The Terrace for one month. I am always impressed with the cleanliness of the facility. The health care workers are pleasant, professional and care very well for my dad. My father is terminal and I have made every visit un announced, my dad is always clean, shaven and comfortable. This place is a diamond. I have lived in St. Cloud for 35 years, and will continue to brag about the Terrace. Maria, Debra, and Bonnie and Lee have been just wonderful. The management team must really know and expect the best because their subordinates give it. Hats off to all of you your hard work and dedication show....every day. THANK YOU!!!

  • ★★★★★ a year ago

    HORRIBLE HORRIBLE HORRIBLE PLACE IF I WOULD HAVE KNOWN THIS PLACE WAS SO BAD I WOULD HAVE NEVER TAKEN MY MOTHER THERE save your loved ones from this hell of place the managment team lies to you about your loved ones belongings they lose it everyday when you try to communicate how the nursers scream and shove your loved one the mangment person Chuck just laughs at you and says you are not there 24 hrs to see what goes on so i dontg know what i am talking about when i told him my mother was complainig about the nurses pushing and screaming at my mom not only that but they stoled her Social security card along with her birth certifiacte and residance card and tell me they never had it when one of the nurses asked me personally for them to have my mom there then i got her a electric wheele chair just like all the other eldierly people that where there and tell me my mom can not use it b/c they need to have insurance on it come to find out that was also a lie when we asked the other patients that where there that had the whelle chair said they did not know anything of any insurance when they saw us asking around they said well its b/c ur mother does not know how to use it and needs to learn well then just say that instead of coming up with a lie and taking her wheelchair away when i went to get hte wheel chair it was completly broken a Brand NEW chair to tell me they know nothing about it they kept my mom in her chair all day and night in the room with out taking her out when she was tired and want to go to bed bc her hips where hurting so much from sitting on the chair they would tell her ur bedtime is not till 8 u have to wait so i personally had to put her to bed with no help from the nurses or staffthey would only shwer her once a week on fridays and instead of helping it would hurt her bc they streached her to much and with her condition she could move very well but could speak and when i played to voicemails i had of her telling me they put her back to bed and not cleand her after using the restroom after pooping i called the family and children department but nothing could be done my mother passed away at that place on jan 8th 2016 at 5:06 am i recevide the call and when asked what happend how did she go all they told me was that when they went in to check the lady next to her they say she was not responsive if my mom was in such critical care should i have gotten a call to let me know she is not gonna be here much longer or have a machine hooked up to her to let the staff know there is something wrong and to go and see if they could have helped her but they only way they even found out was b/c they went to check o the lady next to her wtf is that PLEASE DO NOT TAKE YOUR LOVED ONES TO THIS PLACE IT IS HELL ON EARTH LITERALLY THEY HAVE THE ELDERLY JUST SLEEPING IN THERE CHAIRS IN THE HALLWAY AND THEY HAVE TO PUSH THEM SELF BACK TO THE ROOM ALONE WITH NO HELP "B/C IF YOU WANT OUT UR ROOM U NEED TO BE ABLE TO MOVE URSELF OUT IF NOT UR STUCK IN THE ROOM TILL U CAN MOVE OUT

  • ★★★★★ a year ago

    03/2016 My mother was a short term resident at this facility and was there less than two weeks before being taken to the hospital. On Friday, March 11, I visited my mom, she was feeling very weak and nauseous. She had diarrhea and thought it was the food. The next day, Saturday, I went again for a visit, and was told by the rehab therapist that mom did not want to do therapy that morning because she had diarrhea, felt dizzy and was extremely pale. She just wanted to lay down. I convinced her to go outside a little in the wheelchair and after 20 minutes she wanted to go back to bed. I asked the nurses, specifically the unit nurse, to call a doctor because she was not feeling well. She already had gotten c-diff twice before and they knew her history. The unit nurse, Blanca, told me that she will order lab tests for that night but they wouldn't be picked up until the morning. Sunday morning I went to see my mom and something didn't feel right. When I stopped by the nurses station I was told that she was given Imodium the night before. The day nurse, who spoke very little English, didn't know how she was feeling. She said her computer was showing red and when it turns green, she can see how she was doing. Why is it that you don't know how my mom is doing, it's 10:30, have you seen her today? When I walked into her room it was mayhem. The CNA told me that my mom was having diarrhea and was lifeless. My mom laid on her bed literally lifeless, no movement whatsoever. I started yelling, crying and demanding that they call 911. After getting a hold of the unit nurse, my mom's nurse took her vitals. She had over 101 fever, her BP was extremely high and she was unresponsive. They called a non-emergency transport because she said that my mom was stable. When the medics came to get my mom she was feverish, as they put in their report "confused and unresponsive". Once they got her to the hospital, my mom had over 102 fever, diarrhea, BP was 176 +, dehydrated, WBC was 50,000, potassium was very low, and was in congestive heart failure. She also came back positive with having c-diff, yet the unit nurse at The Terrace said that her stool didn't have the c-diff smell. If I hadn't gone Sunday morning to see her my mom would have died that day or shortly thereafter. Now, why would anyone want to put their loved ones in this facility? If your loved one is at The Terrace, keep a close eye on them, if you feel something is not right, speak up, report it and be proactive on behalf of your loved ones.

  • ★★★★★ a year ago

    do not let your loved ones stay here they are horrible specially the management team

About Terrace Of St Cloud, The

General Information

Legal Business NameTerrace Of St Cloud LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 24, 1986 (32 years)
Capacity120
Residents115
Percent Occupied96%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Terrace Of St Cloud, The

Terrace Of St Cloud, The
was reviewed by to have a rating of 3 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 17, 2016 - 12 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionMake sure that a working call system is available in each resident's room or bathroom and bathing area.
DFewPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionProvide routine and 24-hour emergency dental care for each resident.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmComplaintProvide timely notification to the resident before transfer or discharge.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Terrace Of St Cloud, The require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 5min
2hr 30min
ReportedExpected
CNA
60min
35min
ReportedExpected
LPN
30min
55min
ReportedExpected
RN
4hr 40min
4hr
ReportedExpected
Total Nursing

This facility also provides approximately 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

94.9%
81.6%
81.6%
81.6%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
99.0%
96.2%
95.2%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
44.1%
44.1%
36.4%
59.5%
52.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
36.5%
34.4%
45.1%
42.6%
27.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
23.0%
5.9%
16.4%
14.4%
17.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose ability to move independently worsened
30.8%
32.7%
32.0%
33.0%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antipsychotic medication
23.9%
2.1%
16.9%
13.3%
13.5%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose need for help with daily activities has increased
7.6%
3.2%
2.9%
2.5%
5.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who self-report moderate to severe pain
6.7%
9.5%
8.7%
11.7%
7.2%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who lose too much weight
5.5%
3.3%
1.4%
0.0%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who have depressive symptoms
3.8%
4.8%
3.9%
1.0%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a urinary tract infection
1.9%
3.8%
7.7%
4.8%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.7%
1.8%
0.0%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
7.5%
8.6%
8.7%
6.7%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

87.5%
90.9%
82.6%
81.7%
88.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
85.3%
86.1%
86.1%
86.1%
85.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
55.1%
46.6%
38.8%
36.1%
64.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who made improvements in function
9.5%
13.6%
19.6%
20.3%
12.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who self-report moderate to severe pain
2.0%
0.0%
1.3%
3.2%
2.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.5%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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