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Heartland Health Care Center - North Sarasota

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Reviews
Overall Rating 2.8 / 5.0 ★★★★★

  • ★★★★★ 3 months ago

    It is a wonderful place to have your love one to Rehab. The supervisor Luis is always willing to hear your concerns. I like that is a very clean place. You can be with your family at any time. Orietta Lamb

  • ★★★★★ 3 months ago

    This place is horrible. My mom was their for almost 2 weeks untill I got her released. They were always late on giving her meds or sometimes not at all. Her pain meds somehow were disappearing. The food was gross inedible. I bought her food like granola bars to keep in her room cause she couldnt eat their food. I would also make her food from home and bring it to her. The nurses were rude and mean. Lydia one of the nurses is so mean. They would ignore the buttons patients were pushing for help I was a witness to all of this. I complained to head of nursing and director. The only nice and caring person their is a CNA named Cara. And Lois I think hes a nurse. I would run from this place. I seriously worried about my moms safety while she was there. This is why I got her out of there.

  • ★★★★★ 9 months ago

    This is an awesome center.

  • ★★★★★ 3 years ago

    This place should be shut down!!! My mother in law has been there for quite some months and she suffered from a horrible stroke back in October. It left her right side paralyzed and the left side of her face does not function well so she has a hard time speaking. Despite that fact, she is very with it and is NOT stupid and can tell us each and every time the lazy staff there leave her soiled in her bed! This has happened over several occasions and the Facility Director has been notified each time but they refuse to rectify the situation or fire the staff workers who are too lazy to do their job! I will be in touch with a lawyer as this time, I made sure to video record the incident as it was happening! I do hope we also make the news as this place is full of DEMONS who care NOTHING for the welfare of the elderly.

  • ★★★★★ 3 years ago

    This place is horrible!!!! My mom has been at this hell hole since her massive stroke. Several times when I've visited, staff members have been sitting around, not doing their job. Tonight, when I walked in, it was the usual person, sitting there on the couch, which I thought nothing of up until My mother informed me that the staff there, her CNA for the night, had left her soiled (FECAL MATTER) in her bed, since 5pm, I visited around 8:30pm! This is not the first incident or the first time they have ignored my mother's pleas to be cleaned. I have spoken with the Facility Director each time there is an issue and they still do nothing with their staff. This time I was able to take a video of the incident as it was unfolding. When I questioned my mother what had happened she explained to me that she notified her CNA that she was soiled, the CNA left the room and didn't come back. She then pushed the call box for the CNA again, requesting to be changed from her soiled bed and clothing, only this time, my mother had reached down and put her hand in her pants to show the staff she was soiled, with fecal matter on her hand. The nurse then proceeded to give my mother a towel for her left hand, knowing that she cannot use her right hand (it is weak and non functioning due to her stroke), and the nurse left the room again, and did not return! As I questioned the nurse at the front desk, I was sure to take video of our conversation as evidence, since this facility and their staff, clearly don't care about the residents, or their jobs! ***specifics***My mother Irene, has been a patient at Heartland North facility since December 22, 2013. January 28, 2014 the nurses and staff left my mother in bed, soiled all night. I called the Facility Director and din't get to speak with him until a few days had passed. He told me that he had spoken to his "staff member" and assured me it wouldn't happen again. February 20-25, 2013 the staff there started to give my mother meds "to help her sleep". March 5, 2014 my mother Irene got pneumonia from aspirating food. March 12, 2014, my mother, Irene had a black eye, which the nurses and staff assured me was from her glasses. March 20, 2014 the facility stopped giving my mother physical therapy, ot and speech, which is still very much needed, with very little explanation as to why. March 23, 2014, my mother fell and had a bruised cheek and black eye from her fall, which the facility director explained as an "accident while at the lunchroom table". March 26, 2014 my mothers face was still very badly bruised. April 6, 2014, my mother was complaining of pain in her right side, as the nurses explained to me that it might be the feeling coming back from the nerves that were damaged during the stroke, they promised me they'd take care of her and give her some pain meds. April 19, 2014, my mom was still complaining of pain in her arm and leg (right side) and that the meds were not helping much, pain was at lvl 8. I watched the nurse give my mother tramadol. April 20, 2014 my mother seemed extremely depressed and begged and cried for me to remove her from this facility! April 22, 2014, My mother informed me that the staff there hadn't washed her hair nor given her a shower in days! April 24, 2014, my mom was more depressed than ever! May 2, 2014 the nurses and staff left my mother soiled in her bed again!

About Heartland Health Care Center - North Sarasota

General Information

Legal Business NameKensington Manor - Sarasota Fl LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareAugust 1, 1981 (36 years)
Capacity87
Residents78
Percent Occupied90%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heartland Health Care Center - North Sarasota

Heartland Health Care Center - North Sarasota
was reviewed by to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

December 15, 2016 - 11 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

November 5, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionPost nurse staffing information/data on a daily basis.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
ESomePotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionCoordinate assessments with the pre-admission screening and resident review program for mentally-ill and mentally-retarded patients.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heartland Health Care Center - North Sarasota require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 30min
2hr 35min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
30min
1hr 5min
ReportedExpected
RN
3hr 50min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

96.8%
98.5%
98.5%
98.5%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
86.7%
88.7%
89.1%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
73.1%
70.8%
-
54.2%
52.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
12.7%
9.6%
12.2%
9.8%
27.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
2.6%
19.3%
29.4%
24.9%
17.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose ability to move independently worsened
0.0%
0.0%
0.0%
0.0%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antipsychotic medication
8.2%
10.0%
23.9%
11.8%
13.5%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose need for help with daily activities has increased
5.1%
2.4%
0.0%
0.0%
5.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who self-report moderate to severe pain
14.8%
8.3%
17.3%
19.2%
7.2%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who lose too much weight
7.8%
6.0%
5.0%
9.3%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
5.6%
4.4%
0.0%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
1.9%
1.9%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a urinary tract infection
4.8%
5.0%
1.9%
0.0%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents experiencing one or more falls with major injury
2.6%
0.0%
1.7%
0.0%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

85.7%
64.3%
61.9%
63.5%
88.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
94.7%
75.2%
75.2%
75.2%
85.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
64.5%
54.5%
44.8%
-
64.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
20.0%
29.8%
23.3%
30.0%
12.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who self-report moderate to severe pain
3.0%
1.2%
0.0%
0.0%
2.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who newly received an antipsychotic medication
1.0%
1.4%
0.6%
0.0%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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