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Plaza West

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Reviews
Overall Rating 3.8 / 5.0 ★★★★★

  • ★★★★★ 4 months ago

    Nursing care very weak. Very short staffed. Physical and Occupational Therapy department is very good.

  • ★★★★★ 3 months ago

    Good care. Nice staff.

  • ★★★★★ 10 months ago

    My mother has been there two years and will most likely spend the rest of her days there. Staff is always great, everything is always clean, and she is tended to well. Her only complaint is the food isn't very good.

  • ★★★★★ a year ago

    This is the worst rehab center known to mankind! My father was admitted here after being in the hospital for over a week with c-diff. So he was weak and needed help gaining his strength back. Also he has a form of Parkinsons disease where he he's practically rendered immobile. One day he was sitting in his wheel chair and somehow fell out. He pressed the nurse button but nobody came, yelled for a nurse but nobody came, even his roommate called for help but nobody came. He was on the floor for almost an hour! He had to call me on my cell to drive to this rehab to go and help him up! Unbelievable! Nobody should have to experience this kind of incompetent treatment. Once a few nurses finally arrived I had my dad already in his bed. The nurses excuse was they were busy attending to other patients settling them in for the night! Like my father was chop liver. Inexcusable and unacceptable! If you truly care about your loved one please DO NOT bring them to this place!

  • ★★★★★ a year ago

    My mom was there at this facility for 2 weeks. At this time, she was supposed to have rehab and strength/conditioning prior to going home. I tried to obtain a weekly report and assessment of progress but nothing. I even told the staff to let me know of any additional information that they may need in regards my moms health but the continued lack of communication really became obvious and as if no one cared. The administration even sent my mom back to the hospital, for what they deemed her labs were not normal. All of the physicians at that hospital stated that there was nothing immediate that needed attention and that they were going to discharge her home. All of her doctors are very familiar with my moms health and condition and stated they would've have instructed Plaza West on how to handle but again, no communication. It was later determined that her medications were the cause of her not being able to be readmitted to the facility. Her medications are being provided by a specialty pharmacy, at no cost to Plaza West but they will would not allow her to come back and finish her rehab stint. This is totally frustrating experience as my mom has insurance, has family support all of the necessary documents to support her case. I would not recommend Plaza West to anyone, as the staff is lousy and the administration is interested in communicating with anyone.

About Plaza West

General Information

Legal Business NameCcrc Opco-Sun City Center LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 10, 1994 (23 years)
Capacity113
Residents103
Percent Occupied91%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityYes
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Plaza West

Plaza West
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

February 11, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.

August 20, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$975 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Plaza West require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 30min
2hr 30min
ReportedExpected
CNA
3hr 30min
45min
ReportedExpected
LPN
1hr 5min
1hr 25min
ReportedExpected
RN
8hr 5min
4hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 3hr 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
93.5%
93.5%
93.5%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
97.5%
97.4%
100.0%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
52.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
12.5%
21.1%
21.2%
17.5%
27.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
19.9%
13.5%
17.2%
17.9%
17.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose ability to move independently worsened
7.3%
10.3%
5.4%
2.6%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antipsychotic medication
7.7%
17.6%
13.8%
8.1%
13.5%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose need for help with daily activities has increased
6.2%
3.1%
0.0%
9.0%
5.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
2.5%
5.6%
2.5%
7.2%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who lose too much weight
5.4%
5.4%
0.0%
0.0%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
2.6%
0.0%
0.0%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who have depressive symptoms
16.7%
12.5%
2.8%
10.0%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a urinary tract infection
4.8%
2.5%
2.6%
2.5%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents experiencing one or more falls with major injury
4.4%
1.8%
2.4%
4.3%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

90.8%
92.4%
94.6%
94.5%
88.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.2%
94.0%
94.0%
94.0%
85.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
70.9%
69.1%
67.8%
68.4%
64.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who made improvements in function
14.7%
14.3%
11.9%
8.9%
12.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who self-report moderate to severe pain
0.3%
0.6%
1.2%
1.4%
2.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.2%
0.3%
0.1%
0.1%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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