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Whispering Oaks

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Reviews
Overall Rating 2.7 / 5.0 ★★★★★

  • Barb Kanne
    ★★★★★ 5 months ago

    My husband is here in long-term care. (Alzheimer's). To make a long and sad story short. They are taking very good care of him. The nursing home director is a good man.

  • laura fields
    ★★★★★ 5 months ago

    This is a horrible place for anyone's loved one.i called the ombudsman number to report them.It is posted o n the wall near social services.the number is not correct it is another phone number for whispering oaks which is criminal.The place needs to be shut down.they threaten the residents to not speak to outsiders.my father was there and he passed away.I did not think such abuse was allowed in the united States..

  • Mixing The Oreos
    ★★★★★ 9 months ago

    Is there a no star rating? This place is horrible. The CNA don't clean patients. The manager is uneducated. The staff is more worried with the drama or gossip of each other lives to care about their jobs. Plus they try to keep people for long term with fear tactics. They stated to my family that if we signed my grandmother out against medical advice they would have to notify DCF. My grandmother broke down crying begging to go home because of the care and treatment there. They also have roaches and when we filed a complaint they claimed that sprayed, but didnt clean and there was another roach the very next day. The equipment does not work properly and there customer services and care for the paitent is piss poor. There were numbers of elderly just sitting in wheelchairs doing nothing, one women ask me for help. It is possible they try to intimidate paitents to state they give good care. My grandmother had bruises that never faded. I had to go there and make a scene to get her discharged after we had all agree on a Discharge date. They kept pushing for long term...never! Please if you love your family, for their sake dont send them there. Social services is rude and did not want to set up the home heath care needed and was rude and nasty. The only people willing to help without bs tactics or fake concern was Ms. Tammy and the RN Andrea or Angela, not sure what her name was. I only hope those ladies survive that place.

  • M Sol
    ★★★★★ a year ago

    Terrible service and patient care. After just a couple of hours of my mother being transferred to this facility we were already filing complaints. Feeding tube beeping off the hook and no one passed by to check, it was unlatched and dripping all over the bed and my mother who was asleep with low sugar due to this incident, she's a diabetic. The strong smell of urine acid hits you in the nose as soon as you walk in. A/C does not work properly, we had to buy a fan. Some of the staff genuinely look like they would like to help more if they had the resources to do it. It seems to me like they're under staffed and under qualified. My heart breaks for those people who have to endure and live in this condition for a long period of time. Please don't bring your loved one to this place..

  • Alexis Liriano
    ★★★★★ a year ago

    I would like to know if you are allowing volunteers. If so what age frame. I hope to see this posted on your website soon.

About Whispering Oaks

General Information

Legal Business NameSenior Health-Tnf, LLC
Ownership TypeNon Profit - Other
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 1, 1980 (38 years)
Capacity236
Residents229
Percent Occupied97%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Whispering Oaks

Whispering Oaks was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 4, 2017 - 7 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintProvide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible.
ESomePotential for HarmComplaintMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

April 29, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionTell the resident or the residents representative in writing how long the nursing home will hold the residents bed in cases of transfer to a hospital or therapeutic leave.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmComplaintKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.

October 2, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.

June 9, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Whispering Oaks require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 45min
2hr 20min
ReportedExpected
CNA
30min
35min
ReportedExpected
LPN
55min
55min
ReportedExpected
RN
4hr 5min
3hr 50min
ReportedExpected
Total Nursing

This facility also provides approximately 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

95.7%
97.0%
97.0%
97.0%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.5%
99.1%
99.1%
100.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
42.9%
36.2%
46.6%
40.0%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
25.8%
29.1%
26.6%
28.6%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
18.6%
21.1%
17.5%
11.3%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
0.0%
1.0%
3.0%
0.0%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
8.3%
11.6%
8.7%
8.5%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
7.5%
5.7%
5.4%
4.4%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
2.3%
2.4%
4.0%
6.8%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
0.5%
0.0%
0.0%
0.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
0.9%
0.0%
0.0%
0.0%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
1.4%
1.4%
1.9%
1.4%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

91.9%
86.0%
81.6%
85.9%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
87.2%
79.0%
79.0%
79.0%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
63.8%
67.3%
61.7%
63.0%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
0.0%
1.7%
1.5%
0.0%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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