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Club Health And Rehabilitation Center At The Villa

  1. Skilled Nursing Home Facilities
  2. Florida
  3. The Villages Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.8 / 5.0 ★★★★★

  • larry thompson
    ★★★★★ 4 months ago

    I was the advocate for the family for my brother's stay here. He was 72 years old, and weak, had many cardiac conditions that were serious, and had just gone thru surgery, abdomen, for colon resection and tumor removal. He was badly anemic on entry to the Club post surgery. If he called for pain meds, it might be one to two hours for the staff to answer the call button, way too long. He fell once but they were good about getting him back up, and into a wheelchair. The staff seemed very polite and caring most all of the time. It seems that the RN and LPN mainly "hang out" at the nurses desk, and let aides and CNA's do the interface with the patient. No Doctor is present or on staff. Rather they use a Puerto Rican educated doctor, who is "on call" most of the time. I asked to speak with the doctor on the case and bleeding internally, and he would NOT talk to me on phone, nor would he come in person. I asked to see and review the medical records [i have 30 years in the medical field, biotech, and internatioinal clinical trials] and the head nurse was not helpful and i did not see the records or lab tests etc. Keep in mind that the records on the patient, belong TO THE PATIENT. More troublesome as to risk of life, was a post surgery bleed internally where hemoglobin dropped from 9.7 to 7 over 3 days. That is a loss of about 25% of the body's blood, and at a level that requires transfusion with blood units. Further, anemia in a cardiac patient lifts the mortality rate from 1.5% to 34% in the 30 days post surgery. Literature also states that a 12 fold increase in death occurs in this level of anemia post surgery. The nurse and doctor seemed disinterested in the family concerns and the needed medical treatment needed. Finally we had to demand transport to the ER to get medical attention to this dangerous situation. They are sucpposed to care about the patient's medical condition and see to it. They did NOT. On arrival to the ER, the hospital took it seriously and started labs and scans to diagnose the bleed and administer a transfusioni. I DO NOT recommend this facility, and advise to stay away. I can also report that a combative attitude came from the charge nurse when the care was questioned and the doctor's decisions were questioned as a risk to the patient.

  • Heather Osorio-oviedo
    ★★★★★ 6 months ago

    I will get my father out as soon as I can find another place. On my many visits the staff are never helpful. They are always argumentative. It looks clean. My dad goes to dialysis. They send lunches and I have found them in the room weeks later. I thought they were presents under his little Christmas tree. They were packaged in a holiday bag. They had opened apples packages and egg sandwiches there for two weeks. They have poor communication skills. I have requested dinner trays be held because I was making home cooked meals . Nurse blames CNA. CNA blames nurse. Taking blood pressures on arm with dialysis shunt wven after father said you cant take it in my affected arm . "I can do anything i want" she said. In many visits I have only found 1 nurse and CNA pleasant. He is always disheveled and about to slide out of bed when I come. You can not find anyone to help you when you need it. Answers phone rudely and will hang up on you in mid sentences. Is beautiful facility with horrible staff. Asked for a gown so I could change him after he eats because he was soiled badly from his last meal and fought with me about changing it now. I said after I help him. No now! Literly hand to hand combats with this CNA. And needed surgery for the decubitus ulcer from not keeping him properly position ed. I wish they had a zero rating. If you have a lo ed one don't let the clean facility fool you!

  • William Downs
    ★★★★★ 11 months ago

    I recently visited my mom and read the reviews posted which caused some concern. After my 3 day visit I walked away with some support to some of the reviews along with some positives. The facility provides its patients with a resort feel. The is a Rehab Fac not a hospital. There are activity options and events for those who have good mobility. The food options were pretty good and not your hospital faire. The staff rotates through several other Greystone facilities which is a giant disconnect with continuity of care. As a result the patients needs are taken care of differently. Concerns: housekeeping: floor in the room was not cleaned the entire 3 days I was there (food/crumbs). It does take a little longer for the staff to respond to the patient if they press the call button but they will show up. Some staff are just going through the motions while others do care. Keeping in mind this is a rehab facility some patients need more assistance than others which most likely results in the varied care.

  • Dan Humphreys
    ★★★★★ 10 months ago

    Great place for rehab and care. The staff is fantastic and I felt like I was at home.

  • Terry Conrad
    ★★★★★ a year ago

    Nursing staff either lacks proper training to provide care to post-op orthopedic patients, or they simply do not care to provide it. Mom spent her first night there in a urine soaked bed for over 12 hours after aides spilled bedpan twice. They ignored hip precautions and when she told one of them that they weren't supposed to raise the foot of her bed, the aide told her she was doing it anyway because they were tired of coming in and having to pull her up in the bed. All of this was promptly reported to multiple professional staff by me the next morning (charge nurse, nurse practioner, and another woman who was not involved with direct patient care but who worked in some administrative capacity). We were assured that the aides were trained in handling orthopedic patients and that our concerns would be addressed. Admissions personnel coerced Mom into signing an arbitration agreement that she had initially refused to sign. Upon further legal advice, she had this rescinded. Several days later the social services rep, who interestingly enough, is also the rehab's Grievance Coordinator, asked Mom if she had any problems or complaints. Mom told her what all had happened thus far, as well as reporting very long wait times after requesting pain medication when enough time had gone by between doses. The Grievance Coordinator said that she would discuss this with the charge nurse who would follow up with Mom shortly thereafter. The nurse never did approach Mom about any of this but her attitude became very unfriendly and almost hostile. That night Mom requested pain med at 11:15pm. At 12:45am a very hostile nurse appeared and told her that it wouldn't matter if she had to wait 2 hours for pain medication because she had patients "who are more critical than you." At 6-6:30 am Mom requested aide to help her get out of bed for the day. Instead of aide coming, this same nurse came instead and told Mom that because she had reported having hip pain the night before that she could not get out if bed til she was evaluated by PT. Mom once again was left in bed for over 13 hours. as punishment for requesting pain medication. At this point, Mom (and myself to some extent) were afraid to report this abuse to anyone because after having told the Grievance Coordinator about the other problems, the staff's treatment became much worse. She decided to try not to "make any waves" and hopefully get discharged sometime the following week. The afternoon before her 2 week post-op appt. with surgeon, the rehab had x-rays taken of her operable hip. To our tremendous disappointment, we were told the next day by her surgeon that her hip was fractured. He said that it had have been caused by trauma and not a spontaneous fracture. He asked if Mom had fallen at rehab, which she had not but she had been handled roughly by aides and hip precautions were not followed. Mom was sent straight to hospital for another surgery to repair fracture. Surgeon did not recommend she return to rehab. DO NOT ALLOW YOUR LOVED ONE TO GO TO THIS REHAB FACILITY!!!!

About Club Health And Rehabilitation Center At The Villa

General Information

Legal Business NameMulberry Grove Nh LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 18, 2012 (6 years)
Capacity68
Residents66
Percent Occupied97%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Club Health And Rehabilitation Center At The Villa

Club Health And Rehabilitation Center At The Villa was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 25, 2017 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

April 21, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Club Health And Rehabilitation Center At The Villa require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 45min
2hr 25min
ReportedExpected
CNA
1hr 20min
50min
ReportedExpected
LPN
1hr 10min
1hr 45min
ReportedExpected
RN
5hr 15min
4hr 60min
ReportedExpected
Total Nursing

This facility also provides approximately 2hr 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

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93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
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95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
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-
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53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
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-
-
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26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
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17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
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-
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15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antipsychotic medication
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13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
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-
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7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who lose too much weight
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5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
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-
-
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3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
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1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
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-
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3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a urinary tract infection
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-
-
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2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents experiencing one or more falls with major injury
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-
-
-
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
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-
-
-
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

99.6%
100.0%
99.6%
99.8%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
87.0%
94.8%
94.8%
94.8%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
88.4%
90.6%
90.9%
91.4%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
0.2%
0.0%
0.0%
0.2%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
1.7%
1.5%
1.4%
1.4%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.8%
0.7%
0.9%
1.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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