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Royal Oaks Nursing And Rehab Center

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Reviews
Overall Rating 2.8 / 5.0 ★★★★★

  • ★★★★★ a year ago

    This facility is absolutely superb! The staff is extremely hard working and customer service driven. Therapy staff was very nice to my mother and worked with her daily.This building looks and smells very good and the house keeping staff are always busy and in clear sight. Front office receptionist (Shalonda) is very professional and always welcoming and attentive to our every need. 5 out of 5 stars for sure. I would gladly come again.

  • ★★★★★ 3 weeks ago

    Never put your loved ones here . The patient could be suffering and need to go to the hospital and they will not call an ambulance and they will let them die at Royal Oak nursing and rehab.

  • ★★★★★ a year ago

    UPDATE: And now he has MRSA I gave it one star, because I HAD TO in order to write a review... I didn't really want to give it. This place is the worst. My Uncle is there currently, and he contracted a GI infection, and has to wear diapers because he can't make it to the bathroom in time anymore. He's been this way for WEEKS. I've walked up to his room only to find the staff outside arguing about who's turn it is to change him, and how bad his room smells. Well guess what sweeties - it wouldn't smell bad if you changed him or his potty chair more than twice a day! Worse than that, he cant eat because you set his food on his bed table - which is right next to his soiled potty chair. No compassion at all. He wants to file a complaint with his health insurance because he's constantly being made to lay in soiled sheets for hours at a time. When my dog is dirty - I give him a bath... my Uncle deserves the same respect. When the family calls for an update, the staff (Carla especially) is unprofessional, curt and rude. Perhaps they all should take a look at the sign outside and realize where they are working for God's sake - this is HARD on the families that have loved ones there. Real hard. We are paying you to care for our family members. Don't act like you are doing us any favors. You signed up for the position - do it well, or move on. I can't tell you the depths of my hate for this nasty place, full of heartless people. The Health Department should just shut it down!

  • ★★★★★ a year ago

    My mother came into Royal Oak bedridden, unable to feed herself and very lethargic. Through great medical care and excellent physical and occupational therapy she left being alert, able to walk well with a walker and feed herself. The administration and staff involved in her care were helpful, caring and competent. The nurses were exceptional, and always available to explain her status and prognosis. The facility itself is well maintained and the outdoor courtyard is very nice.

  • ★★★★★ a year ago

    We've had a very excellent experience at Royal Oaks! The staff there really go above and beyond anything I've ever experienced at other facilities. Everyone was incredibly compassionate and helpful throughout the whole process. They were very accommodating to Mom's needs & provide wonderful care. I highly recommend them!

About Royal Oaks Nursing And Rehab Center

General Information

Legal Business NameSovereign Healthcare Of Titusville LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 9, 1993 (25 years)
Capacity120
Residents103
Percent Occupied86%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Royal Oaks Nursing And Rehab Center

Royal Oaks Nursing And Rehab Center
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 3, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Royal Oaks Nursing And Rehab Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 55min
2hr 35min
ReportedExpected
CNA
45min
45min
ReportedExpected
LPN
50min
1hr 20min
ReportedExpected
RN
4hr 30min
4hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 5min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
95.9%
95.9%
95.9%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
61.8%
58.1%
57.7%
48.0%
52.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
37.5%
25.0%
25.5%
28.6%
27.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
24.4%
22.1%
6.5%
2.1%
17.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose ability to move independently worsened
26.5%
25.0%
15.3%
12.9%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antipsychotic medication
2.1%
10.6%
11.8%
2.0%
13.5%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose need for help with daily activities has increased
11.8%
6.0%
8.6%
9.4%
5.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who self-report moderate to severe pain
10.3%
14.1%
3.4%
6.6%
7.2%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who lose too much weight
7.5%
7.7%
11.1%
10.2%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
1.6%
0.0%
1.7%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who have depressive symptoms
2.9%
1.6%
1.7%
0.0%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a urinary tract infection
5.9%
6.2%
3.4%
6.5%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents experiencing one or more falls with major injury
5.3%
1.2%
2.1%
2.1%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

100.0%
100.0%
100.0%
99.6%
88.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
96.7%
94.0%
94.0%
94.0%
85.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
72.9%
69.3%
75.3%
78.7%
64.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who made improvements in function
10.4%
12.1%
9.7%
6.4%
12.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who self-report moderate to severe pain
0.5%
0.9%
1.3%
0.5%
2.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who newly received an antipsychotic medication
1.1%
0.7%
0.5%
0.5%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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