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Palm Garden Of Vero Beach

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Reviews
Overall Rating 2.3 / 5.0 ★★★★★

  • Keith Castellano
    ★★★★★ in the last week

    if you offer compassion, why dont your staff stop hiring shady cna's and aids, that are commiting abuse, and have no patients with the clients. i am a a PCT and a CMA and I know alllll about assisted living... shady shady shady. you hire the lowest of the low and pay them garbage so they work like garbage..... my grandmother is there reciently this week just started and her hair hasnt been washed! , instead dry shampoo was used?? i will NEVER W0RK at one of these places because all of them not just PG are bad. i dont understand how you get away with hiring such unprofessional people. well i do know why, but thats another story. why not hire ONLY people who want to care of the sick and elderly ??? not ppl fresh out of or NOT even out of school? ... I will be calling and on top of every person that works with her. and documenting everything. as of now you get 2 stars . lets see if you prove me wrong.

  • Jeanine O'Brien
    ★★★★★ a month ago

    My Mother was admitted to Palm Garden in Mid July 2017 . She had just spent 2months in Sebastian River Medical Center where she was treated for heart failure, a fib and she could not walk. During her time there at SRMC she did not improve in fact she was overdosed on digoxin and had I not insisted that she was acting like she had a stroke and bugged them about it there would have been a different ending to this story. My Mother was discharged 2weeks ago from Palm Garden to go home to her own condo. I never thought that would ever happen. While there she was revived she started walking on her own and talking coherently. She received excellent care there. The nurses were wonderful and the staff as well understanding caring and they have the patients best interest at heart. My Mother is now in her own home with help that comes in 3 days a week for a couple of hours. She is happy and so are we to be able experience this miracle. So complain about the food if yo want but my Mother and our family is forever endepted to the staff at Palm Garden of Vero Beach.

  • Margaret Thomas
    ★★★★★ a month ago

    The food is good. The cna's have been so nice Physical therapy very good

  • Kathy lewis
    ★★★★★ 2 months ago

    My mom was there for 21/2 months in rehab they took very good care of her and the staff in rehab where Awesome

  • Lynn McIntosh
    ★★★★★ 3 months ago

    My mother was in this facility for 8 weeks for rehab. The food was CONSISTENTLY delivered cold and yes, a staff member would reheat it if requested but who knew how long THAT request would take? Also why should you HAVE to ask for food to be heated when it should be hot?! Next item, there were good/bad CNAs as well as RNs (a few of these looked quite haggard and very unkempt) and I experienced several of those with "attitudes"-- as though caring for a patient was an imposition. On one occasion, they were completely "out" of tissues (WHAT?????!) and no one bothered to retrieve a box from perhaps an empty room. Another day when I arrived, there were no clean linens available (my mother told me she had to dry her face that morning with paper towels)-- no clean towels OR sheets. In addition, the briefs they had on Mom were size XL because they had "run out" of mediums. Are you KIDDING me? Then there was the patient relations manager who I called at least 5 times leaving a call back request as well as two in-person visits hoping to catch a few minutes. I also left a hand written note for this person to please contact me. There was no communication whatsoever-- no phone calls, etc. returned. Except for a few employees including the physical therapy staff there was no one to reach out to for information. I asked for information and phone number regarding the Ombudsman for this facility-- which is supposed to be posted where it can be viewed VISIBLY by all-- none could be found by the front desk person. Even after my mother was transported from Palm Gdns to IRMC by ambulance there was no contact by anyone at PG to me. The entire experience was like an event gone from bad to worse case scenario.

About Palm Garden Of Vero Beach

General Information

Legal Business NamePalm Garden Of Vero Beach LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareNovember 25, 1987 (31 years)
Capacity180
Residents170
Percent Occupied94%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Palm Garden Of Vero Beach

Palm Garden Of Vero Beach was reviewed by Medicare to have a rating of 1 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 28, 2017 - 8 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
ESomePotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
ESomePotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionGive or get quality laboratory services/tests in a timely manner to meet the needs of residents.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionProvide or obtain dental services for each resident.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

April 12, 2017 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmComplaintMake sure that special or therapeutic diets are ordered by the attending doctor.
DFewPotential for HarmComplaintTry to resolve each resident's complaints quickly.

January 12, 2017 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

December 21, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.

August 4, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
FManyPotential for HarmHealth InspectionMake sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionMake sure that a working call system is available in each resident's room or bathroom and bathing area.
DFewPotential for HarmHealth Inspection1) Provide 3 meals at regular times; 2) serve breakfast within 14 hours of dinner; and 3) offer a snack at bedtime each day.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.

February 3, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$5,850 fine

October 13, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.

June 11, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure that residents are safe from serious medication errors.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Palm Garden Of Vero Beach require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 30min
2hr 20min
ReportedExpected
CNA
1hr 5min
40min
ReportedExpected
LPN
20min
1hr 10min
ReportedExpected
RN
3hr 60min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

88.2%
79.0%
79.0%
79.0%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
89.8%
95.0%
96.6%
97.5%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
52.9%
47.2%
57.1%
48.7%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
27.3%
25.0%
26.1%
29.1%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
19.4%
36.0%
20.7%
25.1%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
15.8%
14.4%
14.8%
16.7%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
30.9%
30.6%
26.0%
16.8%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
7.2%
6.1%
16.7%
10.1%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
3.7%
4.7%
7.1%
5.7%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
0.9%
1.7%
1.2%
2.3%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
3.5%
6.1%
1.7%
5.0%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
5.9%
3.3%
6.0%
7.4%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
1.8%
3.1%
2.1%
2.1%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

93.5%
93.9%
95.5%
89.1%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.1%
89.1%
89.1%
89.1%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
73.6%
71.0%
74.6%
77.7%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
9.0%
6.3%
20.9%
17.1%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
0.6%
1.9%
1.6%
0.5%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.3%
1.0%
0.6%
0.2%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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