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West Melbourne Health & Rehabilitation Center

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  2. Florida
  3. West Melbourne Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.7 / 5.0 ★★★★★

  • Melissa Mahn Forsch
    ★★★★★ 2 months ago

    My step dad will be living here and I hope the staff and everyone there is helpful and treats him good hopefully my mom and my husband can visit him once a week it's going to be hard for my mom as she think she's doing the wrong thing to a point she knows she's doing the right thing but we just can't take care of him anymore . Maybe she feels the way she does because he is making her feel bad he didn't wanna come here but he needs a lot of help we can't give him. I pray to God everything will be OK with Roy here I hope he doesn't hate my mom forever and understands why she had to fine him this place for good care . I am giving 5 stars ? Because it's seems like a good place hopefully all right .

  • kathleen Modeen
    ★★★★★ 3 weeks ago

    This facility is deplorable. The furniture in the patient rooms is falling apart. Laminate peeling off the beds tables and other furniture. It looks as though it is sourced from the worst thrift store. The rooms are tiny, dingy and smelly. two people barely fit and two patients are in the room. As I walked around for a week the halls were littered with furniture stacked on top of each other, it is still that way. This is dangerous for these folks to be navigating these hall by them selves, bed mattresses on the floors. I saw a food tray from a patient half eaten sitting on a bed in the hall for 2 days. The staff seems nice enough some are very friendly. A few didn't even acknowledge my family member when he said hello to them twice. She simply ignored him. They have no TV you have to supply that. No phone. My family member sits in his room all day staring at the wall. This is NOT a place to put someone with Alzheimer's, this facility is not equipped and I watched my family member decline terribly in just a week. These patients lose their dignity. Just because someone has dementia doesn't mean they should be ignored and put in a horribly depressing situation. If it were up to me he wouldn't be there and I would love to see this place closed. Unfortunately, most are like this. This is a facility that takes VA patients. That is right, they served our country and are left to rot in facilities such as this.

  • Amy Luccaa
    ★★★★★ 4 months ago

    They go above and beyond. Great staff. Very caring. Thank you. For all u do. God bless.

  • christina wolfe
    ★★★★★ 2 months ago

    Poor staff attitude. Dirty facility.

  • Tonya Adams
    ★★★★★ a year ago

    The team at West Melbourne Health & Rehabilitation are top notch! Both administration and the front line team members are focused on providing the highest quality of care and customer service to their patients and families!

About West Melbourne Health & Rehabilitation Center

General Information

Legal Business NameNorthport Health Services Of Florida, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareSeptember 3, 1980 (39 years)
Capacity180
Residents147
Percent Occupied82%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for West Melbourne Health & Rehabilitation Center

West Melbourne Health & Rehabilitation Center was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 10, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
DFewPotential for HarmHealth InspectionGive or get specialized rehabilitative services per the patient's assessment or plan of care.
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.

May 17, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmComplaintDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

May 16, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintMake sure that a working call system is available in each resident's room or bathroom and bathing area.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of West Melbourne Health & Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 50min
2hr 30min
ReportedExpected
CNA
55min
35min
ReportedExpected
LPN
35min
1hr
ReportedExpected
RN
4hr 20min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

95.7%
97.8%
97.8%
97.8%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.2%
100.0%
100.0%
99.2%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
42.6%
37.8%
47.9%
54.3%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
32.0%
22.1%
15.3%
22.2%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
14.3%
20.6%
15.9%
16.6%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
6.5%
6.8%
8.7%
5.4%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
12.0%
16.7%
16.3%
5.6%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
0.0%
0.8%
0.0%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
11.2%
5.7%
6.8%
3.5%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
4.0%
2.6%
3.1%
4.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.9%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
3.1%
0.8%
0.8%
2.6%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
0.8%
0.0%
0.0%
1.7%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
1.6%
1.9%
2.6%
3.8%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.8%
0.8%
0.8%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

94.9%
89.7%
91.1%
93.5%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
87.3%
86.8%
86.8%
86.8%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
72.1%
84.6%
75.5%
67.8%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
20.9%
14.5%
12.6%
14.8%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
2.3%
2.2%
0.0%
1.0%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
1.4%
0.0%
0.0%
0.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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