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Coral Bay Healthcare And Rehabilitation

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  2. Florida
  3. West Palm Beach Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.4 / 5.0 ★★★★★

  • Amanda Quattrachi
    ★★★★★ 3 months ago

    EDITED TO ADD: It has been over three months since my grandmother was traumatized by this place, and they are still causing problems. An internist at this facility charged Medicare (which my grandmother does not have, and the facility is aware of) for a visit that NEVER HAPPENED! It is a $700 bill, when she saw NO ONE, not even a regular NURSE during her 36 hours in the facility. Please, for the sake of your loved ones, consider elsewhere. ORIGINAL POST: PLEASE DO NOT LEAVE YOUR LOVED ONES HERE! My grandmother was placed here for rehabilitation purposes on Friday, November 16, 2018. She arrived at the facility after a hip replacement surgery the Tuesday prior. She was left in her bed overnight. No one came to aid her to the bedside pan, and she had no other choice but to wet herself. Saturday morning, I spoke with Kim who informed me that patients are not supposed to leave their bed without assistance until they have seen the physical therapist. She did not see the physical therapist at all on Saturday. I spoke with my grandmother again Saturday evening to find out that not only was she still not receiving assistance to the rest room, but she was not getting her pain medication or regular medications on time. Luckily, I had brought her walker to her in the morning, otherwise she would still be wetting herself in her bed. I called again, and spoke with the nurse at the nursing station who argued with me that my grandmother's light was never on in the first place. When I tried to speak, she talked over me repeatedly and eventually hung up on me when I finally got frustrated with her. My uncle (my grandmother's son) called shortly after and spoke with another supervisor who assured him my grandmother would be properly taken care of. Sunday morning I spoke with my grandmother again, and she begged me to come pick her up. I signed her out against medical advice, and the supervisor on shift, Lord, threatened that because she was signed out AMA, she would most likely not receive in home care. In speaking with my grandmother since she's been home, she let me know that they were extremely rude and verbally abusive to her roommate, who couldn't swallow on her after a stroke. This is not a good healthcare facility and I will be reporting them to every agency available. ETA: I just received a call from the facility, Michelle. I received two missed calls and a voicemail from Michelle regarding my grandmother. When I returned her call, she informed me that she was mistaken, and had called the wrong patient. They can't even get this simple information correct. AVOID THEM AT ALL COSTS.

  • Ed comp
    ★★★★★ 6 months ago

    I was my Moms sole caregiver for 6 years 2 if which she no longer knew who i was. The people at Coral Bay made her admission smooth and easy for me. The accounts dept. took care of EVERYTHING money related for me. The staff especially on the second floor treated her GREAT. She was always neat and clean. On one visit she had a flower in her hair. Mom since passed away but I continue to keep the staff in my prayers. There job is a hard one.

  • Raul Silva
    ★★★★★ 8 months ago

    Overall, the staff and support personnel at Coral Bay are very caring and attentive to my mother's needs. My mother has been at the center for nearly 2 years now and even on my unannounced visits, she is in good spirits and well cared for. Truly unique to have a small family feel to their patience care, given the usual employee turnover. My mother when initially into the rehab section and is now in the long term care, and along they way, she has always been treated with empathy and care. Only improvement I'd like to see if the ability for patients to be able to call out non local, using their account funds.

  • Chris Stockage
    ★★★★★ 3 months ago

    Building has a great staff and works together to give the best care.

  • William Pagano
    ★★★★★ 5 months ago

    The Ritz it is not. Staff generally cheerful and curtious. Response to patient calls good. Physical and Occupational Therapy Staff are very good. The Rooms are spartan. TV's reception, cable lineup, etc. is poor and beyond annoying. Administration people and receptionists are helpful and good. However, Follow through on paperwork to handoff patient to Homecare and Home Equipment provider was poor, as there was much to much delay in sending authorizations so that there was a smooth transition.

About Coral Bay Healthcare And Rehabilitation

General Information

Legal Business Name2939 South Haverhill Road Operations LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMay 4, 1993 (26 years)
Capacity120
Residents108
Percent Occupied90%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Coral Bay Healthcare And Rehabilitation

Coral Bay Healthcare And Rehabilitation was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 3, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
CManyPotential for Minimal HarmHealth InspectionAllow residents to easily view the results of the nursing home's most recent inspection.
DFewPotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

May 11, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$9,750 fine

December 14, 2015 - 4 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$30,810 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Coral Bay Healthcare And Rehabilitation require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 55min
2hr 25min
ReportedExpected
CNA
45min
35min
ReportedExpected
LPN
1hr
1hr
ReportedExpected
RN
4hr 40min
4hr
ReportedExpected
Total Nursing

This facility also provides approximately 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

88.3%
94.0%
94.0%
94.0%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
28.9%
31.6%
15.6%
17.9%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
4.8%
6.8%
9.1%
12.5%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
5.9%
12.3%
17.9%
3.5%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
28.2%
19.0%
15.2%
20.3%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
2.8%
9.5%
16.2%
4.1%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
2.1%
4.5%
1.1%
3.3%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
4.9%
5.3%
4.1%
1.3%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
2.0%
1.8%
1.6%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
0.0%
0.0%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
3.2%
3.3%
4.3%
1.1%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.9%
0.9%
2.3%
2.5%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

98.1%
98.5%
100.0%
100.0%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
86.0%
82.0%
82.0%
82.0%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
91.0%
77.7%
72.6%
79.6%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
0.0%
3.4%
1.3%
0.0%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
3.2%
5.7%
4.1%
0.0%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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