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Lourdes-Noreen Mckeen Residence For Geriatric Care

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  2. Florida
  3. West Palm Beach Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.4 / 5.0 ★★★★★

  • Honest Reviewer
    ★★★★★ 7 months ago

    I don't even know where to begin... My great aunt was staying at the rehabilitation center of Lourdes Noreen McKeen for 2 weeks. During her 2 week stay, she complained every single day. We ignored her complaints and assumed she was just upset she had to be there. I wish we would have listened to her. I went to pick her up at the end of her stay. The center was notified of the specific time I would be there. They told me that her belongings would be packed and she would be waiting for me with someone to help me get her into my vehicle. LIES. To explain in this review of exactly what happened once I arrived would take too long. The employees here (that I came into contact with or saw) with the exception of 1, were rude, disrespectful, uncaring and miserable. I understand that you may need to have some thick skin to work in an assisted living facility, but this was just terrible. No one wanted to help me. My boyfriend who was with me became very agitated and spoke his mind to the lady employee we were dealing with telling her she was being very rude. She argued with him and yelled "who's bein rude?" Once she was told about her attitude she became somewhat more helpful but still didn't know what she was doing. When we were ready to leave she said to me, "what is wrong with you guys? Are you just unhappy, unfriendly people?" It took all I had in me to hold back what I really wanted to say to this women. The audacity to speak to me that way when I waited an hour to pick up my great aunt who I was told would be ready and when no one bothered to help us and she ORDERED me to go pack up my great aunt's belongings. Just so people also know, my great aunt complained daily that she felt none of the nurses cared. She needed help walking, when she would press her button to be assisted in the restroom, the nurses would take so long to get to her that she wouldn't make it to the restroom at all. She also mentioned that late at night she would hear the nurses cackling loudly and talking amongst themselves, keeping her awake. This review does not get the point across of how terrible this center is. I cannot speak for any other part of Lourdes Noreen McKeen except the rehabilitation center. I will NEVER send any of my family members or recommend anyone to this place. Every single employee we saw was miserable except for a cook who stopped what he was doing to help get to the exit, I wish I knew his name. I hope this review can help somewhat, especially since there are people who cannot speak for themselves that may be there currently. HORRIBLE PLACE! The lady with the short brown hair at the front desk of the rehabilitation center should be fired. Find people who care. And to the young cook, thank you. Your kindness was very much appreciated. I was shaking when I finally left this disgusting place.

  • Jonni La Force
    ★★★★★ 5 months ago

    Friendly staff. Clean facility. Reasonable parking rates at $1 for two hours. Easy to find.

  • T S-J
    ★★★★★ 8 months ago

    The room was lovely and the OT/PT staff fantastic. We were told that it would probably take my father six weeks or more to adjust to living in their memory wing. My mother had just passed away and he was mourning her death as well as trying to adjust. Dad has mild dementia. He is also immobile. He finds it painful to sit up for very long because of the pain. I do not live in the area and was in the hospital at the time, but when a bed became available here, we were able to get him in. I came down as soon as I could and visited him every day. Before that, I made daily calls to check on him and speak with him. We hired an aide from an independent agency to help ease my father's transition. We had a couple of conference calls, including one where I explained that my dad was on minimal drugs because he had adverse reactions to many common ones. Once while I was visiting, Dad asked to be gotten up. When I asked an aide for help, he came in and told my father that it was pointless, since he would immediately ask to go back to bed after being gotten up. I discovered that the rest of the residents were up in the common room having snacks in the mid-afternoon. Each day while I was there, I went down and got my dad some because nobody had offered him any. On the very last day of my stay, I was called in and told that I had 48 hours to move him somewhere else. I was told that my father was uncooperative and they didn't see that this would change. I asked for suggestions on what to do and was told this was not their problem. (Side note: Their contract makes it harder for them to evict a resident who's been there for more than thirty days. I believe this was the reason for their haste.) There was a hurricane coming. Our case manager managed to negotiate an extra week at Noreen McKeen because of the storm. She was able to find a place for dad and get him moved just before their deadline approached. He had been there for a total of 24 days -- just over half the time that they said he would need to adjust to the place and a full week longer than they wanted him there. When my father arrived at his new place, I discovered that he arrived with medications that Noreen McKeen had not told me they were giving him. This might have been a good fit for my father had they only given him the time that they said he would need.

  • Edwin Marchan
    ★★★★★ a week ago

    Seems great from the outside, didn't visit inside

  • Rob Vee
    ★★★★★ 11 months ago

    Really nice clean and well managed care home, they take great care of loved ones .

About Lourdes-Noreen Mckeen Residence For Geriatric Care

General Information

Legal Business NameLourdes-Noreen Mckeen Residence For Geriatric Care
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 1, 1982 (36 years)
Capacity132
Residents122
Percent Occupied92%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Lourdes-Noreen Mckeen Residence For Geriatric Care

Lourdes-Noreen Mckeen Residence For Geriatric Care was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 9, 2017 - 9 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.

October 13, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionProvide special eating equipment and utensils for each resident who needs them.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

February 19, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$7,500 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Lourdes-Noreen Mckeen Residence For Geriatric Care require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 55min
2hr 40min
ReportedExpected
CNA
35min
40min
ReportedExpected
LPN
1hr 15min
60min
ReportedExpected
RN
4hr 45min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

85.3%
100.0%
100.0%
100.0%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
80.6%
81.0%
82.8%
82.1%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
14.1%
12.1%
14.9%
9.1%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
5.2%
2.7%
4.1%
16.3%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
13.4%
13.9%
14.1%
15.2%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
6.6%
3.3%
6.9%
12.6%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
11.8%
12.3%
6.7%
4.9%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
3.5%
4.3%
4.3%
4.3%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
1.0%
2.8%
3.8%
1.9%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
2.9%
3.7%
2.9%
2.9%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

99.4%
99.4%
99.4%
100.0%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
85.3%
98.2%
98.2%
98.2%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
34.7%
28.3%
32.7%
37.0%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
0.0%
0.0%
0.0%
0.0%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
2.7%
3.4%
1.7%
1.8%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.4%
0.7%
0.0%
0.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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