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Manorcare Health Services West Palm Beach

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Reviews
Overall Rating 1.8 / 5.0 ★★★★★

  • Courtney Brosseit
    ★★★★★ a year ago

    What a terrible place for people to even live for ONE night!! My father has been here for over a week and during my visits I have been in complete disgust with both the staff and the facility. My fathers bedroom has cockroaches on the floor and in the drawers, both dead and alive. There is mold behind the baseboards (that are falling off) There are cracks in the walls. The bathroom has a "shower" where you are just spraying yourself off in a room with no drainage ... the water is just soaking into the walls. Nurses will empty bed pan into the toilet and not flush saying they are attempting to "save water"... These are the same nurses that are SLEEPING during their night shift in the nurse area during their shifts. The nurse area is full of garbage and spilt juice. These are the laziest nurses I have ever witnessed. I witnessed one lady screaming for help in her room with NOBODY to be found!! They unplugged her light so she could not call the nurses station. I went into her room because she was yelling "Anybody?!" I asked her the problem and she told me the nurses won't come to help her. I went around to find a nurse and it took me around 15 minutes... GOOD THING this lady wasn't on the floor, unable to get up. I told her the problem and she laughed. She went into the room and I stood outside, the patient told her that her light wasn't working & the nurse says "We will just fix it tomorrow" That is unacceptable. Then the client says "you never come when I turn my light on" and the nurse says "You don't say that in front of people" She was trying to act like a great nurse and was embarrassed that the patient said this in front of me because the nurse looked over to see if I was still watching. I would never take my father back to this place. The only good part is the man that does the physical therapy. I would give less than one star if I could.

  • Karin Wilson
    ★★★★★ a year ago

    I was there on Saturday and my father had what I thought looked like Seizure type activity and started sweating profusely, so I yelled for someone to call 911. Although the staff reacted immediately, they told me they had to assess him first before making the call, took his vitals and because the vitals were ok decided to just call regular transport to the hospital and got there and his blood count was extremely low and had to end up having a blood transfusion. He was only 4 days post op after having hip surgery and still very weak and disoriented. I don't know what would have happened if I had not had been there at that specific time due to the fact he had just come back from therapy, had just received his lunch and would have been in the room alone. I just thank GOD I was in the room with him when it all took place!

  • Karen Rice
    ★★★★★ a year ago

    Does not take note when someone needs to go back to hospital....Thank God I made the decision to get him back to the hospital... They wanted to just keep giving him meds that was not helping, even though he had a blockage of the bowel again... Waited hours for a transporter to take back to the hospital because they said it was not a true emergency to call 911...REALLY!!! Not what hospital had to say!!! And that was a call from a dr there....Terrible place!!!!!

  • Cheri McCormes
    ★★★★★ a year ago

    My family member was in this dirty nasty filthy place and the staff was rude, mean and nasty. He had to call 911 to have paramedics rescue him and transport him to another hospital.

  • christi7257
    ★★★★★ 2 years ago

    staff are rude and dirty

About Manorcare Health Services West Palm Beach

General Information

Legal Business NameManor Care Of W. Palm Beach Fl, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 2, 1996 (22 years)
Capacity120
Residents108
Percent Occupied90%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manorcare Health Services West Palm Beach

Manorcare Health Services West Palm Beach
was reviewed by Medicare to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 29, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
ESomePotential for HarmHealth InspectionMake sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed.
CManyPotential for Minimal HarmHealth InspectionPost nurse staffing information/data on a daily basis.

July 21, 2016 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.

March 9, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

July 24, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$21,700 fine
HSomeActual HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
GFewActual HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmComplaintEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
ESomePotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionProvide or obtain dental services for each resident.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.

February 26, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manorcare Health Services West Palm Beach require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 30min
2hr 35min
ReportedExpected
CNA
55min
40min
ReportedExpected
LPN
40min
1hr 10min
ReportedExpected
RN
4hr 5min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 60min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

94.7%
95.9%
95.9%
95.9%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
98.5%
100.0%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
76.7%
81.5%
70.4%
73.3%
52.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
6.6%
11.5%
14.8%
12.7%
27.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
8.9%
6.9%
9.6%
7.0%
17.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose ability to move independently worsened
6.2%
10.8%
15.2%
20.3%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antipsychotic medication
9.1%
15.5%
12.1%
6.6%
13.5%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
1.5%
0.0%
0.0%
5.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who self-report moderate to severe pain
7.8%
7.9%
9.4%
6.2%
7.2%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who lose too much weight
16.4%
11.7%
8.8%
9.8%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who have depressive symptoms
0.0%
3.0%
0.0%
1.6%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a urinary tract infection
1.5%
3.0%
5.9%
3.0%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents experiencing one or more falls with major injury
3.1%
1.0%
1.9%
3.2%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

92.0%
91.9%
92.4%
95.4%
88.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
78.2%
78.3%
78.3%
78.3%
85.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
52.1%
60.7%
72.1%
72.7%
64.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who made improvements in function
6.5%
2.8%
4.1%
9.5%
12.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who self-report moderate to severe pain
1.4%
1.4%
2.7%
5.4%
2.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.4%
0.4%
0.0%
0.2%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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