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Manorcare Health Services West Palm Beach

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  2. Florida
  3. West Palm Beach Skilled Nursing Home Facilities
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Reviews
Overall Rating 1.9 / 5.0 ★★★★★

  • Tonya Edwards
    ★★★★★ a month ago

    Even tho My Mother has been here only since Friday night, I am very impressed.This place is Clean.No bugs like THE last place she was at.Feels almost like a nice 5 ?hotel when you walk thru. Everyone I have come in contact with has been very Nice, Kind ,Caring and very understanding of my Mother's needs.I Thank you for being Human!!!!!??

  • Sapphire
    ★★★★★ 4 months ago

    PLEASE READ! I wish that I could give this place negative stars! DO NOT place your family member in this place, unless you want them neglected and/or dead. My grandmother was placed here after being released from the hospital to receive rehabilitation services. Almost immediately, she was told if she didn't comply with the 5 days/week twice a day therapy regime she would be kicked out. She has had major medical issues that made it difficult to agree with that regime, but she pushed through to the best of her abilities. She started having shortness of breath which required constant oxygen & a chest xray was eventually ordered. Well, we NEVER got the results & a few days later I found the report from the xray in the bedside drawer. She had fluid in both of her lungs with them partially collapsed according to the report & when I asked her nurse what was being done to treat this condition, she RUDELY said she didn't know & to speak with the nurse practitioner. Eventually, they started her on breathing treatments & antibiotics, which were not consistently administered. The staff, from the D.O.N on down, are extremely rude & unprofessional. The facility is dirty & infested. There is SOOO much more that I can say about this 'facility', but I'd rather save my breath for AHCA & whomever I decide to contact regarding the grave concerns that I have.

  • Donna Sordillo
    ★★★★★ 7 months ago

    IS THERE A MINUS 5 STARS BECAUSE THAT IS WHAT THEY DESERVE. HORRIBLE, HORRIBLE PLACE. WOULD NOT WISH IT ON MY WORST ENEMY. THEY LOSE PATIENTS POSSESSIONS REGULARLY AND NO ONE EVEN CARES ABOUT ANYTHING OR ANYONE. WHEN YOU CALL ANYONE IN REHAB TO CHECK ON THEM IT CAN TAKE 25 OR MORE TIMES RINGING ON MULTIPLE ATTEMPTS JUST TO GET ANYONE TO ANSWER THE PHONE AND PUT YOU THROUGH TO THE ROOM. AND THEY ALSO PUT YOU THRU TO THE WRONG ROOM AND TELL YOU WHEN YOU CALL BACK ON THE THIRD ATTEMPT THAT THE PERSON IS NOT ANSWERING......WELL SOMEONE ANSWERED IN ANOTHER ROOM OR ANOTHER BED.......BECAUSE YOU DID NOT CONNECT TO THE CORRECT ROOM..............TONIGHT I CALLED NON STOP FROM 7:00 PM TO 8:05 PM AND NO ONE EVER ANSWERED THE PHONE TO CONNECT TO A PATIENT. YOU CAN NOT EVEN CHECK ON THE WELL BEING OF YOUR LOVED ONES. IT IS TRULY THE REHAB FROM HELL. SAVE YOUR LOVED ONES FROM THIS PLACE, THEY EVEN FORGET TO BRING MEALS AND THEN TELL PATIENT OH WELL SORRY KITCHEN IS CLOSED, CAN YOU IMAGINE? THIS PLACE SHOULD BE CLOSED DOWN!

  • Courtney Brosseit
    ★★★★★ 2 years ago

    What a terrible place for people to even live for ONE night!! My father has been here for over a week and during my visits I have been in complete disgust with both the staff and the facility. My fathers bedroom has cockroaches on the floor and in the drawers, both dead and alive. There is mold behind the baseboards (that are falling off) There are cracks in the walls. The bathroom has a "shower" where you are just spraying yourself off in a room with no drainage ... the water is just soaking into the walls. Nurses will empty bed pan into the toilet and not flush saying they are attempting to "save water"... These are the same nurses that are SLEEPING during their night shift in the nurse area during their shifts. The nurse area is full of garbage and spilt juice. These are the laziest nurses I have ever witnessed. I witnessed one lady screaming for help in her room with NOBODY to be found!! They unplugged her light so she could not call the nurses station. I went into her room because she was yelling "Anybody?!" I asked her the problem and she told me the nurses won't come to help her. I went around to find a nurse and it took me around 15 minutes... GOOD THING this lady wasn't on the floor, unable to get up. I told her the problem and she laughed. She went into the room and I stood outside, the patient told her that her light wasn't working & the nurse says "We will just fix it tomorrow" That is unacceptable. Then the client says "you never come when I turn my light on" and the nurse says "You don't say that in front of people" She was trying to act like a great nurse and was embarrassed that the patient said this in front of me because the nurse looked over to see if I was still watching. I would never take my father back to this place. The only good part is the man that does the physical therapy. I would give less than one star if I could.

  • Karin Wilson
    ★★★★★ 2 years ago

    I was there on Saturday and my father had what I thought looked like Seizure type activity and started sweating profusely, so I yelled for someone to call 911. Although the staff reacted immediately, they told me they had to assess him first before making the call, took his vitals and because the vitals were ok decided to just call regular transport to the hospital and got there and his blood count was extremely low and had to end up having a blood transfusion. He was only 4 days post op after having hip surgery and still very weak and disoriented. I don't know what would have happened if I had not had been there at that specific time due to the fact he had just come back from therapy, had just received his lunch and would have been in the room alone. I just thank GOD I was in the room with him when it all took place!

About Manorcare Health Services West Palm Beach

General Information

Legal Business NameManor Care Of W. Palm Beach Fl, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 2, 1996 (23 years)
Capacity120
Residents115
Percent Occupied96%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manorcare Health Services West Palm Beach

Manorcare Health Services West Palm Beach was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 2, 2017 - 12 months ago

 Residents AffectedSeveritySource/TypeDescription
CManyPotential for Minimal HarmHealth InspectionAllow residents to easily view the results of the nursing home's most recent inspection.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionTry to resolve each resident's complaints quickly.

August 4, 2017 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintTry to resolve each resident's complaints quickly.
ESomePotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

September 29, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMake sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
CManyPotential for Minimal HarmHealth InspectionPost nurse staffing information/data on a daily basis.
DFewPotential for HarmComplaintProvide timely notification to the resident before transfer or discharge.

July 21, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.

March 9, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

July 24, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$21,700 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manorcare Health Services West Palm Beach require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

25min
2hr 35min
ReportedExpected
CNA
40min
40min
ReportedExpected
LPN
50min
1hr 10min
ReportedExpected
RN
1hr 60min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

95.9%
94.7%
94.7%
94.7%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
98.6%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
63.0%
59.4%
61.1%
66.7%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
8.3%
14.1%
11.4%
9.8%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
12.2%
2.6%
4.5%
8.8%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
17.2%
15.9%
14.1%
18.8%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
9.3%
7.9%
16.2%
13.6%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
7.6%
6.0%
6.6%
5.7%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
9.4%
12.5%
12.3%
8.5%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
3.9%
0.0%
1.0%
0.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
1.5%
0.0%
1.3%
1.4%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
3.0%
3.0%
2.6%
2.9%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
1.8%
1.1%
0.6%
0.7%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

98.4%
98.6%
99.4%
99.4%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
78.3%
79.9%
79.9%
79.9%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
73.3%
80.3%
88.1%
91.8%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
10.2%
6.5%
2.5%
1.2%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
3.4%
3.7%
4.7%
3.7%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.2%
0.2%
0.0%
0.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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