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Palm Garden Of West Palm Beach

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Reviews
Overall Rating 3.3 / 5.0 ★★★★★

  • Alex Eldridge
    ★★★★★ a year ago

    Its a clean enough facility but they do put residents in wheelchairs instead of walkers. Squeaky wheel gets the grease in here. Her clothing is constantly missing, and care is minimal. Overall I would grade a C-minus.

  • Teri Avrett
    ★★★★★ a year ago

    My mother was admitted to this facility on a Friday at 4pm. She was coming here for rehab from a total hip replacement. At 6pm I went to the nurses station to find out where her dinner was and they tried to tell me she didn't get a dinner because she came in late. After some loud enforcement my mother was brought a cold hamburger and fries from the kitchen, after I took it back to the nurses station for them to heat it up it was then brought back to her room with wrapped up dirty silverware with food still on it from the previous user. On Saturday when I arrived, mom informed me she never got any of her meds and that she called the nurse for 2 hours because she had to use the ladies room; no one came so she put herself on the bed pan. Still no nurse! Mom took herself off the bed pan and it went in the floor from her sitting on it so long it got stuck to her skin. When the nurse finally showed up, she put mom in a diaper and told her she is not allowed to get up and she is to go in the diaper! After of hearing this and the filth in the bathroom and also they had mom in a wheelchair so small for her she couldn't sit right; people heard me yelling and I told the nurse, nurse supervisor, rehab and housekeeping if they didn't get their act together I was filing a complaint with the state of Florida! I had to call my mother's surgeon to inform him of the wheelchair situation and he flipped! She wasn't using a wheelchair when she left the hospital and there was no need for her to be in one there! Because of him rehab really stepped up and did more intense therapy with her and got her the Walker she needed and not the wheelchair. I could go on and on about the disgust my mother and I endure during her stay. The food was horrible, her bathroom was never sanitized from the previous resident. Just an awful experience. AWFUL! Plus, I called the nursing director 3 weeks ago with a very detailed message and I'm still waiting for the return call! NOT HAPPY WITH THIS PLACE!

  • Timothy Pierelli
    ★★★★★ a year ago

    They do not communicate what is going on with your loved one. CNA's are rude and don't even speak English. They need a class in how to deal with seniors!!!

  • eddie bauer
    ★★★★★ a year ago

    Excellent facility. Between the quality of care, positive outcomes, and friendly staff you'd be hard pressed to have a better experience in the north side of the county.

  • Swede Land
    ★★★★★ 2 years ago

    Unclean, unhealthy environment. Very poor communication. Nurses would not listen to family concerns or requests. Doctors rarely visit this facility. My mother ended up in the ER and would have died of infection if I would not have removed her and taken her to her regular hospital. She is now living comfortably in an assisted living community near her home.

About Palm Garden Of West Palm Beach

General Information

Legal Business NamePalm Garden Of West Palm Beach LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 20, 1988 (30 years)
Capacity176
Residents156
Percent Occupied89%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Palm Garden Of West Palm Beach

Palm Garden Of West Palm Beach
was reviewed by Medicare to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 18, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionProvide routine and 24-hour emergency dental care for each resident.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmComplaintProvide written records when a resident is transferred or discharged.

February 4, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaintStore, cook, and serve food in a safe and clean way.

June 25, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$10,140 fine
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionMake sure that a working call system is available in each resident's room or bathroom and bathing area.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.

January 20, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Palm Garden Of West Palm Beach require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 15min
ReportedExpected
CNA
50min
35min
ReportedExpected
LPN
50min
55min
ReportedExpected
RN
4hr 10min
3hr 45min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
98.7%
98.7%
98.7%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
19.1%
22.2%
13.6%
20.9%
52.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
22.5%
24.6%
24.1%
25.0%
27.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
11.4%
7.5%
6.9%
12.3%
17.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose ability to move independently worsened
13.8%
12.3%
11.0%
9.5%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antipsychotic medication
5.1%
11.9%
7.6%
12.3%
13.5%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose need for help with daily activities has increased
10.5%
5.7%
9.3%
10.7%
5.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who self-report moderate to severe pain
8.9%
6.7%
3.1%
5.3%
7.2%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who lose too much weight
6.8%
8.1%
7.2%
7.0%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of high risk long-stay residents with pressure ulcers
2.4%
3.1%
3.1%
0.8%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who have depressive symptoms
4.4%
4.4%
6.1%
7.6%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a urinary tract infection
4.4%
1.5%
0.0%
0.0%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents experiencing one or more falls with major injury
1.8%
2.2%
1.2%
1.3%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

97.2%
96.6%
96.2%
95.7%
88.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
91.1%
91.1%
91.1%
85.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
48.7%
51.1%
48.3%
53.6%
64.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who made improvements in function
13.9%
11.1%
10.7%
14.3%
12.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who self-report moderate to severe pain
3.1%
1.3%
1.2%
2.8%
2.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who newly received an antipsychotic medication
1.0%
0.4%
0.4%
0.0%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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