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Cypress Care Center

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  2. Florida
  3. Wildwood Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.2 / 5.0 ★★★★★

  • Sue Bradford
    ★★★★★ 2 months ago

    I thought this was a nice place in the beginning Boy was I wrong My mother suffered a significant weight loss. Ended up with a narcotic wound. Some of the staff was extremely nice This facility lost 2 pair of shoes. She was not getting the care she so desperately needed. 2 days upon admission she fell and suffered a fractured elbow. Feces covered clothing left by her bed and in closet Feces under her nails on daily basis. I'm so thankful to God I moved my mom

  • Arnece Watkins
    ★★★★★ 6 months ago

    I have been to this facility to visit, mostly for business. The Social Worker has always been very professional and helpful. The nurses were caring, and appeared to have a great rapport with the residents. I would say to anyone seeking services at this level of acuity, to visit the facility & take a tour. Your personal experience will answer all of your questions.

  • Donna Coplin
    ★★★★★ 5 months ago

    This facility is not fit for a dog.. They barley have no staff and when they do it's mostly agency. They are infested with rats and more bugs than nature will allow. There is a house cat that looks like an oversize cougar that has his own room and jumps up on the table while residents are eating. There is no proper patient care at at all.

  • Marilyn Monroe
    ★★★★★ 9 months ago

    This place looks and smells great when you walk through the front door. However, don't be fooled. Look closely where the patients stay the bathrooms are FILTHY. The person in charge should be ashamed at how dirty this place is and the care that the patient are getting. This is where people live and their loved ones are trusting you to care for their loved ones. Shame on you!!!!! Patients sit with food in front of them for long periods of time, they don't give fluids on a regular schedule through out the day including mid morning and afternoon not just feeding times. The tables that the patients eat on are left with food and never wiped down and cleaned. Walk around and manage your place and ensure people are truly doing their jobs and not socializing and getting their pay checks. The poor elderly that can't do for themselves are being neglected. Get a better system in place so people can get the care needed. Changed, showered, fed and live in a clean environment like you do at your home. Seriously how can you be proud of this place as an administrator and sleep at night. I hope you read this and make some changes as soon as possible. Get on your staff especially the cleaning as no one deserves to live in filthy conditions. Also the review below is the administrator in charge Dwayne Graham. Pretty sad you try to fool people with your own reviews.

  • Cynthia Brunette
    ★★★★★ 5 months ago

    First let's get the name(s) straight, 1. We Care Center 2. Arbor Village. 3. Brownwood and 4. Cypress Care Center, ran by same people. I had the choice where to go for rehab after major surgery. I was under impression Arbor had new ownership and was called Brownwood Care Center. I elected to go there. Mistake, doctor orders were not followed. I was to eat 5 small meals per day. I was lucky to get my cold breakfast at 10 - 10:30, lunch at 12 and dinner around 5. I had a friend travel a good distance to bring me things to snack on. Food in general was poor, my first decent meal was when my phone worked and I ordered puzza. Dressings went days without changing. Depended on staff on duty. I ended up getting bandages and doing it myself. JP tube that needed measured and recorded, I did for most part. Often I would hear the buzzer go off longer than a hour, still no one came. I started helpung the elderly, calling for water because their trays were too far away from their beds. Another time, my one neighbor was 101, buzzer went off over 1.5 hrs, it was 3rd shift, I heard a thump. Checked on her, found on the floor. I began yelling. No one came. I took my wheelchair and flew down the hall calling out. Finally this young CNA approached me. I followed her back to room and witnessed her man handle this 101 very proud and alert woman and literally throw her in the bed. During night I kept checking on her. In the morning I reported to my physical fitness person. He and I went to a office, I sat outside, he reported to someone in office. Nothing happened. When daughters came to visit, I told them. Couple days later, the cluent was moved clear to end of hall, actually building. I still checked on her till I left. I learned that most of employees were related to owner/whom was running facility. Nothing was done to those that hid and slept especially during 3rd shift. The staff was always short. Often 20 plus clients per LPN. Very few RNs on staff at one time. I had seen 30 clients per 1 LPN. Those CPN and LPN that are good and truly love their jobs are over worked and under paid. I could literally pick this place apart. Care, concern, following doctors orders, cleanliness.....what ever you do, don't go there. Oh by the way, they didn't want me to walk without escort. That was not doctors order. Placed in wheelchair, which caused the need for second surgery. Too much upper body movement and stress on incisions.

About Cypress Care Center

General Information

Legal Business NameArbor Facility Inc
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMay 1, 1989 (29 years)
Capacity180
Residents173
Percent Occupied96%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Cypress Care Center

Cypress Care Center was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 17, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.

October 1, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
CManyPotential for Minimal HarmHealth InspectionGive residents a notice of rights, rules, services and charges.
CManyPotential for Minimal HarmHealth InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionProvide activities to meet the interests and needs of each resident.
DFewPotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionEnsure that residents are safe from serious medication errors.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Cypress Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 40min
2hr 20min
ReportedExpected
CNA
55min
40min
ReportedExpected
LPN
60min
1hr 5min
ReportedExpected
RN
4hr 30min
4hr
ReportedExpected
Total Nursing

This facility also provides approximately 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

80.9%
88.5%
88.5%
88.5%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
89.1%
95.8%
94.2%
94.9%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
35.0%
35.7%
53.3%
61.5%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
22.0%
29.9%
28.9%
30.4%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
27.7%
29.7%
37.2%
28.4%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
13.7%
13.3%
15.3%
10.9%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
22.9%
23.8%
31.2%
26.1%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
10.3%
13.6%
17.2%
20.3%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
5.5%
7.4%
12.1%
9.1%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
13.5%
6.3%
11.5%
5.9%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.8%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
2.2%
2.1%
2.2%
1.5%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
7.3%
7.0%
5.1%
5.1%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
1.0%
0.5%
1.0%
0.5%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

88.2%
87.2%
90.3%
90.5%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
84.4%
78.0%
78.4%
78.4%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
66.7%
67.7%
72.3%
84.7%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
24.8%
21.3%
16.6%
20.3%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
4.4%
0.0%
1.3%
2.4%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
1.4%
2.2%
2.0%
2.4%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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