Colonial Lakes Health Care

I highly recommend Colonial Lk. My aunt, Serafina has been at this facility since March. She has been pampered and cared for. She just celebrated her 99 BD with much love from all the staff and residents. The place is spotless and the staff is always available and patient. Thank you to ALL from the bottom of our hearts. Blessings??

I do not recommend this facility. My family member was there for about two months and his strength and overall health declined. While there were some caring staff members in the therapy team and nursing staff, the CNAs are the worst we have seen in any facility (and my family member has been in a number of them). Ignoring call lights, leaving full commodes, dirty bedding, unwashed patients and cold food are some of the things you can expect from the staff at Colonial Lakes. In addition, the facility itself is often dirty, smells terrible and does not have any in-door space for patients and their guests. Choose a different place for your loved ones

I am constantly getting calls that my cousin stuff us missing first his wheel chair then his clothes and shoes they feed you kid size plates and he is always hungry do not take your family there ever if u care about your loved ones. S.n places smells terrible.

This facility shouldn't receive any stars & think twice before sending a loved one here. My father was in their care for just shy of two months & in those two months I've requested that his window curtains be removed & cleaned as their was what looked like poop and mold all over them (never changed), the smell is the worst I've ever smelled to where I would put on perfume before entering the facility. Not to mention that upon his release I've been waiting to hear back on who, where & when his PT/OT will be coming to the house & told well here's the number to the place if you want you can follow up with them...last time I checked that wasn't my job that's the caseworkers job. Reporting this facility to Health Care Administration & to the Better Business Bureau.

I was hired as a CNA. On 7/23/19, I attended the new employee orientation. I left two hours early due to illness. Shavanie said I would be compensated for my attendance. Shavanie also asked me to bring in a doctor notice for my illness. Due to my illness, I was hospitalized. On 8/12/19, I submitted proof of illness to Shavanie. At that time, Shavanie told me she will call me for the next orientation. I did not hear from her. I called for status of orientation. Shavanie told me she is waiting for my medication to be reviewed by the Nursing Director, who at the time was on vacation. Unresolved Issues: (1) I have not been compensated for my attendance in orientation on 7/23/19. (2) I have not been told of the next orientation. I have left several voice messages for Shavanie. She does not return my phone calls. I came to the location and she avoids me. Today, 8/27/19, I walked in at 9:30am to see Shavanie. The receptionist advised me she was in a meeting and would be out by 10:30am. When I returned at 10:30am the receptionist called Shavanie twice, but she did not pick up. The receptionist then called Shavanie on the intercom twice, but Shavanie still did not come to the front. The receptionist and a nurse both explained that Shavanie was avoiding me. So, I picked up your card and told the receptionist I would be contacting someone in higher authority