Colonial Lakes Health Care

I do not recommend this facility. My family member was there for about two months and his strength and overall health declined. While there were some caring staff members in the therapy team and nursing staff, the CNAs are the worst we have seen in any facility (and my family member has been in a number of them). Ignoring call lights, leaving full commodes, dirty bedding, unwashed patients and cold food are some of the things you can expect from the staff at Colonial Lakes. In addition, the facility itself is often dirty, smells terrible and does not have any in-door space for patients and their guests. Choose a different place for your loved ones

This facility shouldn't receive any stars & think twice before sending a loved one here. My father was in their care for just shy of two months & in those two months I've requested that his window curtains be removed & cleaned as their was what looked like poop and mold all over them (never changed), the smell is the worst I've ever smelled to where I would put on perfume before entering the facility. Not to mention that upon his release I've been waiting to hear back on who, where & when his PT/OT will be coming to the house & told well here's the number to the place if you want you can follow up with them...last time I checked that wasn't my job that's the caseworkers job. Reporting this facility to Health Care Administration & to the Better Business Bureau.

I've only been here an hour visiting my grandfather and the patient sharing the room has had his beeper for assistance required has been going off for most the time I've been here. I walked down the hall to kindly inform the care providers on his behalf and the 3 of them I was addressing were equally as inattentive to communicatation as they were to the alarm. Aside from the smell and overall appearance of this facility I am most concerned about the quality of care in this particular wing at the time I happened to be here.

This place is a nightmare, it's a place that harbor all kinds of germs and disease waiting for a host to attach it self. This place has urine and bowel movement smell as soon you go through the glass doors the patient area It's dirty especially the weekend when no one is around. Patient bathroom are left dirty and smell. My father in law was there for a week. It's was hell. The CNA hang out at a corner of the hallway speaking personal stuff in their native language ignoring the patient and speak nasty to the patient too they also rough with them. They look down at the family members, very unprofessional, their attitudes is just discussing. Few nurses are the same. The whole time my pop was therep they wouldn't take the time out to set him up to eat. Most the time the food on the table not open or touch. We had to go 2 and three times a day to feed him. I would change his bed because it was be dirty or soil. In one week I had changed the whole bed 3 times. Everytime we get there he would be soil. We had too shower him because they have not done it. Even the patient shower area is very unsafe and dirty. Our dad was treated horrible he was terrified of the CNA he would say they rough him up. These workers have no morals and values for the patient. They need to be fire and hire professional skill workers. Maybe if they paid a little better they can get good workers. The ones they have is from a cracker jack box. Low class place.

The nurses are unbelievable, remarkable and fantastic. Ms. Edna is the best!! In the 4 months I was here, every issue has been taken care of and I'm on my way home. A special thank you to Dylan for always being there to support my family. I would recommend this facility to care for any family member who needs these services.