Colonial Lakes Health Care
Contact Information
15204 W COLONIAL DRWinter Garden, FL 34787
Price & Availability: (877) 311-2675
General Info: (407) 877-2394
County: Orange
Photos
Reviews
Overall Rating 2.8 / 5.0 ★★★★★
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Gena Smith★★★★★ 2 months agoThe nurses are unbelievable, remarkable and fantastic. Ms. Edna is the best!! In the 4 months I was here, every issue has been taken care of and I'm on my way home. A special thank you to Dylan for always being there to support my family. I would recommend this facility to care for any family member who needs these services.
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Eric Cohen★★★★★ 2 months agoMy brother Scott was admitted there two years ago this November. When he was transferred from Miami we were told he probably only had about a month to live. That was two years ago. The care he has received at Colonial Lakes has been outstanding. The staff has been wonderful keeping me updated every step of the way. He has been receiving loving compassionate care by a very competent knowledgeable staff. I do believe this is the reason his life has been extended. I would highly recommend Colonial Lakes to anyone needing hospice, nursing home or rehabilitation care. It is with Much Love and Appreciation I write this review. Thank you for the exceptional care you have provided for Scott. Eric Cohen
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michael harold★★★★★ 3 weeks ago0 star's From the smell that would knock someone over in the 1st 3 halls of beds, to the people pushed out of there rooms in wheelchairs sleeping in the halls, the care my brother received was the worst. Once they realized our family was caring for him NO ONE attended to him.The room divider was stained, the bed was not working, the furniture was falling apart., the food was uneatable. People were screaming all day and all night. This place was worst than a prison! When we finally got hospice to see what was happening they moved my brother that day! For other families that need this type of service PLEASE visit before you use Colonial Lakes, PLEASE find somewhere else to leave your loved ones.
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Sequita Eaves★★★★★ a week agoI am a resident here at the facility. When I need something the staff help get it for me with no issues. My goal is to walk and the staff help bring me closer to that goal. The nurses and CNAs are very nice and helpful. If you need somewhere for a family member to go ( which I hope you don't) this would be the place to bring them.
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Mariah Morales★★★★★ a month agoVery poor service, the food for the patients is cold and very placed very messy on the plate. Cleanliness is poor, and the nurses have a bad attitude. When patient asks for something they ignore him or tell him no. Also when calling to speak with patient it takes anywhere from 15-25 minutes just to get to them because they keep placing you on hold and or transferring you
About Colonial Lakes Health Care
General Information
| Legal Business Name | 15204 West Colonial Drive Operations LLC |
| Ownership Type | For Profit - Corporation |
| Changed Ownership In The Last 12 Months | No |
| First Accepted Medicare | September 12, 1983 (35 years) |
| Capacity | 180 |
| Residents | 170 |
| Percent Occupied | 94% |
| Program Participation | Medicare And Medicaid |
| Resident And Family Councils | Resident |
| In Hospital | No |
| Continuing Care Retirement Community | No |
| Special Focus Facility | No |
| Auto Sprinkler System In Required Areas | Yes |
Ratings for Colonial Lakes Health Care
Colonial Lakes Health Care was reviewed by Medicare to have a rating of 2 out of 5 stars.
About Medicare Ratings | Overall Rating |
 | Health Inspections Rating |
 | Quality Measures Rating |
 | Staff Rating |
| RN Staff Rating |
Overall Ratings of Florida Nursing Homes
Fines, Complaints, and Inspection Problems in the Past 3 Years 
Compare The Number of Problems
Types of Problems at Nursing Homes
Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.
| Residents Affected | |||
| Severity of the Deficiency | Few | Some | Many |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
October 5, 2017 - 17 months ago
| Residents Affected | Severity | Source/Type | Description | |
|---|---|---|---|---|
| E | Some | Potential for Harm | Health Inspection | Store, cook, and serve food in a safe and clean way. |
| D | Few | Potential for Harm | Health Inspection | Provide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse. |
| D | Few | Potential for Harm | Health Inspection | Have a program that investigates, controls and keeps infection from spreading. |
| D | Few | Potential for Harm | Health Inspection | Develop policies and procedures for influenza and pneumococcal immunizations. |
| D | Few | Potential for Harm | Health Inspection | Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. |
| D | Few | Potential for Harm | Health Inspection | Provide housekeeping and maintenance services. |
| D | Few | Potential for Harm | Health Inspection | Maintain comfortable and safe temperature levels. |
| D | Few | Potential for Harm | Health Inspection | Give notice to the resident before a room or roommate change. |
October 20, 2016 - 2 years ago
| Residents Affected | Severity | Source/Type | Description | |
|---|---|---|---|---|
| D | Few | Potential for Harm | Health Inspection | Assist those residents who need help with eating/drinking, grooming and personal and oral hygiene. |
August 6, 2016 - 3 years ago
| Residents Affected | Severity | Source/Type | Description | |
|---|---|---|---|---|
| J | Few | Immediate Jeopardy | Complaint | Make sure that the facility is administered in an acceptable way that maintains the well-being of each resident . |
| J | Few | Immediate Jeopardy | Complaint | Have enough nurses to care for every resident in a way that maximizes the resident's well being. |
| J | Few | Immediate Jeopardy | Complaint | Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. |
| J | Few | Immediate Jeopardy | Complaint | Protect each resident from mistreatment, neglect and misappropriation of personal property. |
July 30, 2016 - 3 years ago
| Residents Affected | Severity | Source/Type | Description | |
|---|---|---|---|---|
| - | - | - | Fine | $140,997 fine |
| - | - | - | Payment Denial | Payment denial for 11 days |
| D | Few | Potential for Harm | Complaint | Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. |
Staffing Levels Per Resident per Day
Medicare determines the expected staffing time per resident per day depending on level of care the residents of Colonial Lakes Health Care require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.
| 2hr 45min | 2hr 20min |
| Reported | Expected |
| CNA | |
| 55min | 40min |
| Reported | Expected |
| LPN | |
| 35min | 1hr 5min |
| Reported | Expected |
| RN | |
| 4hr 10min | 4hr 10min |
| Reported | Expected |
| Total Nursing | |
This facility also provides approximately 25min per resident per WEEK of physical therapist time.
Quality Measures for Long Stay Residents
| 84.5% | 66.7% | 66.7% | 66.7% | 93.6% | 94.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 31.9% | 34.2% | 33.1% | 35.6% | 95.6% | 94.1% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 46.9% | 48.2% | 48.8% | 62.5% | 53.8% | 47.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 43.9% | 45.8% | 47.9% | 40.8% | 26.7% | 22.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 25.8% | 16.5% | 21.8% | 31.6% | 17.1% | 18.2% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 15.4% | 18.4% | 17.0% | 18.6% | 15.3% | 15.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 12.4% | 13.3% | 21.9% | 16.2% | 13.3% | 15.0% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 6.4% | 8.3% | 6.9% | 9.9% | 7.0% | 7.1% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 1.9% | 7.2% | 5.4% | 6.9% | 5.9% | 5.6% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 4.8% | 4.3% | 2.4% | 2.4% | 3.5% | 5.6% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 0.0% | 0.0% | 1.5% | 0.0% | 1.1% | 4.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 3.2% | 3.8% | 3.1% | 3.7% | 3.6% | 3.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 3.1% | 3.8% | 5.0% | 5.5% | 2.8% | 3.4% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 1.1% | 2.0% | 2.9% | 2.4% | 1.4% | 1.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 0.0% | 0.0% | 0.0% | 0.0% | 0.4% | 0.4% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
Quality Measures for Short Stay Residents
| 14.4% | 29.8% | 42.1% | 34.9% | 89.3% | 83.1% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 53.8% | 37.5% | 37.5% | 37.5% | 86.1% | 81.0% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 81.0% | 82.1% | 89.6% | 90.5% | 69.5% | 67.5% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 8.2% | 2.0% | 1.5% | 11.5% | 10.1% | 13.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 0.0% | 0.0% | 1.6% | 2.2% | 2.2% | 2.0% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 2.6% | 1.4% | 0.5% | 0.6% | 0.5% | 0.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
