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Astoria Health And Rehabilitation Center

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  2. Florida
  3. Winter Haven Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.2 / 5.0 ★★★★★

  • Glenda Cravey
    ★★★★★ 3 months ago

    My mother spent her final years here, and we had an amazing experience with Astoria. The staff is so sweet, friendly, and accommodating. Even her roommate and family was great. I would definitely recommend Astoria , they have great staff and people who truly care.

  • Maria Velez
    ★★★★★ 4 months ago

    interesting reading all comments in here i have had friends who parents have been here for the last time on earth. meaning, they were fine at the hospital more like the worse hospital and once transfer to this facility they have not last a month and another parent to bury another friend to console. this place should go under a profound investigation and be locked forever.

  • James Taylor
    ★★★★★ 9 months ago

    If you are considering putting a family member in Astoria, in the Village of Vienna Square, plan on being there daily to constantly monitor their care. The lack of empathy and attention to detail is staggering. Every day will be a challenge to insure the well-being and basic requirements of your loved ones are being met. I have witnessed first-hand that many of the nursing caregivers and assistants will do as little as possible to attend to the fundamental needs of patients. I have yet to determine if this is due to the lack of training, incompetence, apathy, or down right negligence. It is depressing and heart wrenching to walk in and see elderly lifeless souls in wheelchairs strewed throughout hallways and sitting areas. Many will sit for hours staring off in the distance with a glazed thousand yard stare. Apparently management is a factor as it seems there are no checks and balances to insure quality and proper treatment. I have voiced my concerns and grievances to those in charge. Some were resolved and some were not. If you have the opportunity to meet with the executive director, be prepared to interact with a person who lacks compassion and will give you the callous attitude letting you know that she is in charge. The only bright side to having someone in this facility, is the Physical and Occupational Therapists. They are without a doubt, the most patient, compassionate, caring, group of people I have ever met. I have watch them for four weeks and found it amazing to see the empathy and sympathy they have. The Director of the Rehabilitation Department should be very proud of each and every member of her team.

  • Anh Ngo
    ★★★★★ 9 months ago

    Why isn't there a negative star rating? Anyways, when you go visit a loved one and you find out: 1) The staff had failed to change or even take notice of a wound bandage left on for weeks. 2) The neglect is blamed on the mysterious doctor. 3) There is a mythical doctor that roams the hallways ever so often that if you listen hard enough, you'll hear his footsteps. But that's just rumors. 4) The driver will leave your loved one sitting outside for eons and then tell them they missed their doctors appointment. 5) Their mode of transportation, from the picture, is a broken down van that's missing lights, probably power steering, and maybe brakes. 6) If you find the DON or director, challenge their authority by offering to bring gauze and essential items, then they'll berate you and say you have no influence on how poorly the place is ran. 7) Microwaves are also a myth. There's a very pristine oven and stove top though. I'm sure grandpa who just had hip surgery is gonna get up and cook himself a frickin omelet. 8) Blood thinners thin your blood (mind blown). These nincompoops gave grandpa some more blood thinners, as he's trying to recover from surgery. But it was "doctors" orders. Wherever and whatever he is. If you want revenge on your loved one, send them here to fester as they listen to "I'll be home for Christmas" as they become more depressed.

  • Shawn Milton
    ★★★★★ 3 months ago

    My mom was well taken care of here.

About Astoria Health And Rehabilitation Center

General Information

Legal Business NameLake Wales Health Care Operations Company LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareDecember 13, 2010 (8 years)
Capacity120
Residents117
Percent Occupied98%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Astoria Health And Rehabilitation Center

Astoria Health And Rehabilitation Center was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 9, 2017 - 11 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

October 14, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionCoordinate assessments with the pre-admission screening and resident review program for mentally-ill and mentally-retarded patients.
DFewPotential for HarmComplaintSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

April 11, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintProvide food in a way that meets a resident's needs.
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmComplaintReasonably accommodate the needs and preferences of each resident.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Astoria Health And Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 45min
2hr 35min
ReportedExpected
CNA
1hr 10min
40min
ReportedExpected
LPN
45min
1hr 10min
ReportedExpected
RN
4hr 40min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 60min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

94.6%
96.1%
96.1%
96.1%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
67.9%
46.7%
58.8%
57.7%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
25.0%
27.9%
20.0%
22.7%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
28.0%
8.6%
15.7%
20.4%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
8.2%
15.9%
3.3%
0.0%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
16.7%
18.2%
10.9%
12.5%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
6.5%
0.0%
1.4%
11.8%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
7.5%
10.7%
8.8%
3.6%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
1.3%
4.4%
6.2%
4.3%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
4.3%
0.0%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
1.4%
1.4%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
2.3%
2.3%
1.0%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

97.2%
97.6%
97.6%
98.1%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
85.8%
89.2%
89.3%
89.3%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
78.8%
78.0%
79.5%
83.6%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
16.2%
13.2%
15.3%
11.0%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
1.7%
1.2%
0.8%
0.9%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.5%
0.9%
1.1%
0.6%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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