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Consulate Health Care Of Winter Haven

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Reviews
Overall Rating 3.0 / 5.0 ★★★★★

  • ★★★★★ 3 months ago

    I have never witnessed such unprofessional personnel in the field of health care. This place is absolutely uncaring and irresponsible. The shift change report is more important than the emergency needs of the patients. During the 9 months that my sister has been here, I have witnessed a staff nurse misdiagnose and completely ignore my sisters roommate to the point that the patients glucose level dropped so low that even after EMS got her to the hospital, she passed away. I logged the event in my journal the day it took place. I have witnessed staff members, including nurses, smoking Marijuana outside at night. I have witnessed sexual activity between employees in the parking lot at night. They falsely imply that certain patients family members are spending the night with them at the facility and insult them by rudely telling their family member out loud that they can't spend the night, insinuating that they have no place to go. This has happened to me and my feelings were hurt terribly and it embarrassed me very badly. Please don't bring your loved one here, even if that loved one is a German Shepherd! I intend to notify their corporate office and the state of Florida about the activities going on here.

  • ★★★★★ 3 months ago

    This is the worst place ever. If you want your loved one to die than this is your place. All they want is your money they don't care about helping your loved one get better because they will loose money.

  • ★★★★★ 4 months ago

    Because the people here are like a family ... They care about me and you can tell they do ... You can feel it and when no one else was there they were and still are .... Every place has ups and downs ... But that's life ! If it had not been for Consulate healthcare in winter Haven I don't know what I would have done or where I would be at and like I said I love them like my family :)

  • ★★★★★ 4 years ago

    It was with trepidation that we brought our mom to the Consulate that day, having nearly lost her at the hands of another area 'not to be named' health care facility. She had suffered dearly under their "tender care" almost dying of c-diff before anyone would bother to contact her doctor and have her rushed back to the hospital. I had already traveled from Cleveland twice since January for what I believed would be a funeral. Now here it was May, and I came down yet again for what I feared would be a final good-bye. Mom had suffered a stroke at home this time, and was back at the hospital unable to speak, swallow, eat, or move. Once stabilized, her doctor felt she could return to that "unnamed" facility for 'rehab'. A strange word for what they do there. . . . We were having none of it, and insisted they find another place for her. Beds being at a premium in the area, we were told that other than the place we refused to go, The Consulate was our only other choice. Mom had only 26 days left of Medicare, the other 74 days were wasted at the "big fancy rehab" where she nearly died. I am here to say that in 26 days, The Consulate took her from death's door, to speaking, sitting, standing, walking, eating, and living again! It was a miraculous transformation that brought me to tears in gratitude. Thanks to God and thanks to the miracle workers at Consulate who's wonderful care brought our mom back to health and life again! Bless you all! patti bernardo/Cleveland, OH

About Consulate Health Care Of Winter Haven

General Information

Legal Business NameWinter Haven Facility Operations LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 2, 1998 (19 years)
Capacity120
Residents111
Percent Occupied93%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Consulate Health Care Of Winter Haven

Consulate Health Care Of Winter Haven
was reviewed by to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 26, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

February 28, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

January 9, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$1,584 fine
DFewPotential for HarmComplaintEstablish and follow a written policy that permits a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

September 25, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmComplaintHave enough nurses to care for every resident in a way that maximizes the resident's well being.
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionProvide or obtain dental services for each resident.
DFewPotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.

February 4, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

December 22, 2014 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintTry to resolve each resident's complaints quickly.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

December 11, 2014 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$3,315 fine
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Consulate Health Care Of Winter Haven require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 40min
2hr 25min
ReportedExpected
CNA
60min
40min
ReportedExpected
LPN
30min
1hr 15min
ReportedExpected
RN
4hr 10min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

95.4%
86.7%
86.7%
86.7%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
81.2%
91.1%
100.0%
78.7%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
46.9%
38.5%
65.0%
42.9%
52.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
21.3%
25.7%
27.9%
21.6%
27.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
23.5%
30.9%
21.1%
12.5%
17.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose ability to move independently worsened
17.3%
12.7%
10.0%
15.2%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antipsychotic medication
16.2%
12.3%
10.0%
26.9%
13.5%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose need for help with daily activities has increased
7.2%
2.8%
1.5%
17.0%
5.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who self-report moderate to severe pain
8.1%
2.6%
1.5%
2.8%
7.2%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who lose too much weight
3.1%
3.0%
3.3%
1.6%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
4.4%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
2.9%
1.4%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a urinary tract infection
3.8%
3.8%
4.3%
6.7%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
1.5%
4.4%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
2.5%
0.0%
0.0%
0.0%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

92.7%
88.9%
85.1%
79.8%
88.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
97.0%
86.6%
86.6%
86.6%
85.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
61.7%
55.2%
58.5%
73.2%
64.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who made improvements in function
6.8%
10.2%
7.0%
10.4%
12.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who self-report moderate to severe pain
2.1%
1.4%
1.7%
3.1%
2.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.9%
1.2%
0.6%
0.7%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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