Search for Skilled Nursing by ZIP Code:  :

Consulate Health Care Of Winter Haven

  1. Skilled Nursing Home Facilities
  2. Florida
  3. Winter Haven Skilled Nursing Home Facilities
Full Name

Phone Number

Email Address

City of interest
We value your privacy. By submitting this form, you agree to the terms and conditions of our privacy policy and our Agreement to be Contacted by Telephone. You also consent that we can reach out to you using automated calling technology.

Photos

Reviews
Overall Rating 3.5 / 5.0 ★★★★★

  • Shawn
    ★★★★★ a week ago

    I'm really unsure exactly how to rate this facility. I visited it in person a few times, but never got to visit and when my mother was also here or get to see how they treated her. The people I met were nice and the place smelled fine and looked clean, but I didn't see any rooms. They were usually pretty nice on the phone, although one time I did get a really sassy man early in the morning when my mother was throwing a fit. My mother fell and broke her hip and shoulder. She had surgery on her hip and stayed in the hospital a while before being transported here. Now, my mother is a very stubborn woman and refused to do a lick of physical therapy and so was pretty much immobile in bed. She routinely doesn't follow her doctor's instructions and can't stand not having her way. She's also a very heavy smoker. She's also very hard of hearing and has a hard time understanding you unless you shout. All this, coupled with her having to "suffer," in her words, and wait the prescribed time between pain medication dosages led to her putting up an ungodly resistance to get out of here. I'm not sure that's all there is to it, though. She claims she wasn't being given her medicine on time, that it was sometimes hours late. She claims they would ignore her requests, that it would take hours for a nurse to answer her light and sometimes they'd just switch it off and walk away without seeing what the call was for. It seems like they even admitted they treated her poorly. I spoke to a woman and a doctor on the phone that agreed she wasn't being given her medicine correctly, that their staff didn't handle her deafness well and they would be giving them extra training, and that she would be provided with am amplifier and cc on her TV if she stayed. By then, she just wanted out even though it was a bad idea, so she signed an AMA waiver and came home even though she wasn't really well enough to. It quickly became clear that I couldn't give her the kind of care she needed alone to recover, so she agreed to go back and give it another shot. This time she was in maybe a day before coming home again. I was told something was screwed up with the admissions form or something that was preventing them from getting her her medicine like she should have been getting. I don't know. Like I said, I never saw the place caring for her in person, but if your relative is willful or deaf or in a lot of pain and needs their pain medicine on the dot, this may not be the best place seeing as they supposedly had so many administrative hurdles in getting her her medicine. She also had $40 out of her phone case go missing while she was in here. Take my review with a grain of salt, but do consider it.

  • Beverly Robey
    ★★★★★ 2 months ago

    My spouse was in need for some rehab , I toured multiple facilities before I stopped in at Consulate Of Winter Haven to tour and that was my last stop. The moment I walked in the receptionist was so friendly, such a beautiful soul! I knew this was the right choice. I toured with the Admissions coordinator Tiffany and she was marvelous, while on tour the facility was clean, smelled fresh and beautiful. Upon his admission we were greeted by staff and the Nurses are aces!! Therapy was so motivating when he was discouraged and they worked so amazing and quick to regain his strength to return home. The food was outstanding, he did not even want to eat before coming after disliking the hospital food so much. The Nurses aids were all angels and attentive, the permanent day shift aid Tina and Nurse Pam made our experience comfortable. Charmaine the discharge planner is right where she needs to be, she is on top of her job and knows how to get things done!! If we ever have any needs for rehab we will absolutely return to Consulate Health Care of Winter Haven!

  • Darr Chap
    ★★★★★ 2 months ago

    Great service and great people. We were surprised by the friendly and caring staff. It is our understanding that there is new administration here that has really changed the direction of this place. The staff is very warm toward the residents. They have young people volunteering their time and engaging with the residents. Overall a positive light in a generally dim business.

  • Grace Jobe
    ★★★★★ 2 months ago

    I had back surgery and was told by the doctor that I needed to go to a skilled nursing facility for rehabilitation and at first I was skeptical about going but my doctor insisted, so I chose to go to Consulate Healthcare of Winter Haven and I am so glad I made that choice. The staff was very caring and understanding of my needs, I was made to feel at home, so that made my stay there a whole lot less stressful. And although I was in pain from my surgery the therapy department gave me the encouragement I needed to get up and get moving, so that I was able to return home quickly and return to work. Great activities there, including church groups and live entertainment. I was worried about the food, but it was very good and always able to ask for something different if I did not like what was on the menu. I am very happy that I was able to get strong enough to go home after only a few weeks, and I would definitely recommend this place to anyone who needs to get rehabilitation.

  • David C Reimers
    ★★★★★ 2 months ago

    I am extremely disappointed in how myself, my wife, and my mother were treated tonight when dropping my mother off from the hospital for new treatment. The behavior of one of your employees was INEXCUSABLE! This person insulted my wife whom is also an RN for over 18 years now, by glaring at me behind her back when she attempted to help transition my mother from the wheelchair to the bed. The only concern was to ensure my 93 year mother did not fall. When my wife pulled the privacy curtain for my mother, again this employee of yours found issue with that as well with rude and negative comments in front of myself, my mother, the patient in the other bed, etc. My mother, the patient, was even told in front of me, that her son (me) was not allowed to assist her in any capacity? This attitude problem with your employee seriously brings into question for me on the type of quality of care my mother might receive. I have never encountered such poor treatment of the elderly! This needs to be addressed immediately before this needs to be escalated further as I will NOT ALLOW anything to happen to my mother.

About Consulate Health Care Of Winter Haven

General Information

Legal Business NameWinter Haven Facility Operations LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 2, 1998 (20 years)
Capacity120
Residents115
Percent Occupied96%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Consulate Health Care Of Winter Haven

Consulate Health Care Of Winter Haven was reviewed by Medicare to have a rating of 1 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 22, 2017 - 11 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintListen to the resident groups and act on their complaints and suggestions that affect resident care and life.
DFewPotential for HarmHealth InspectionEnsure that residents are safe from serious medication errors.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmComplaintGive residents a notice of rights, rules, services and charges.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

March 8, 2017 - 18 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide housekeeping and maintenance services.
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaintProtect each resident from all abuse, physical punishment, and involuntary separation from others.

January 27, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$9,237 fine
DFewPotential for HarmHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

September 26, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

February 28, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

January 9, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$1,584 fine
DFewPotential for HarmComplaintEstablish and follow a written policy that permits a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

September 25, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.
DFewPotential for HarmHealth InspectionProvide or obtain dental services for each resident.
DFewPotential for HarmComplaintHave enough nurses to care for every resident in a way that maximizes the resident's well being.
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Consulate Health Care Of Winter Haven require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 45min
2hr 20min
ReportedExpected
CNA
55min
40min
ReportedExpected
LPN
30min
1hr 15min
ReportedExpected
RN
4hr 10min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

86.7%
95.7%
95.7%
95.7%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
91.6%
100.0%
100.0%
98.9%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
46.4%
34.6%
40.0%
30.4%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
20.3%
24.3%
26.2%
25.6%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
7.8%
5.0%
25.7%
32.0%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
17.6%
17.4%
14.9%
15.9%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
5.7%
10.6%
26.8%
16.0%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
8.6%
5.0%
4.7%
5.5%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
1.6%
10.9%
7.9%
11.1%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
1.1%
9.1%
11.2%
7.4%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
1.3%
3.7%
1.3%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
3.7%
3.8%
1.2%
2.2%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
2.4%
2.4%
3.5%
2.2%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
2.4%
4.8%
3.4%
2.5%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

81.8%
91.6%
98.0%
99.4%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
86.6%
92.1%
92.1%
92.1%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
80.0%
65.5%
64.1%
73.6%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
6.2%
9.4%
15.1%
25.0%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
1.4%
1.6%
2.5%
0.9%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
1.6%
0.4%
0.4%
0.4%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



Some page content retrieved from Google Places