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Palm Garden Of Winter Haven

  1. Skilled Nursing Home Facilities
  2. Florida
  3. Winter Haven Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.5 / 5.0 ★★★★★

  • Ann Murphy
    ★★★★★ 3 weeks ago

    This place is absolutely horrible! STEER CLEAR! My mother stayed here for 1 1/2 weeks after surgery for rehabilitation. There were not enough exercise machines for the patients scheduled per time slot so they had to waste part of their precious 30 minute allotted rebab time waiting in line. Other than that 30 minutes, patients are left in their beds to rot. In 1 1/2 weeks, my mom only sat on a toilet once - when I demanded she receive a shower (only one given in the entire time). Her roommate had been in there for 3 weeks and had never been taken to the bathroom or shower. They are left to urinate and defecate in their beds. How humiliating and demeaning for the patients and their family! There never seemed to be a shortage of help, though. The problem is that they were always at the nurse's station all chatting with each other, not helping patients at all. The ONLY positive about this place were 2 great, wonderful nurses she was lucky enough to have - Alvin and Tina. Many thanks to you two!!!!!!!!

  • Tawana Crouse
    ★★★★★ 3 months ago

    My family and I could not have asked for a more positive and pleasant experience for our mom. The team at Palm Garden was outstanding. The nursing staff and physical therapy team made her recovery exceptional. Doctor said she was four weeks ahead of schedule thanks to them. The cleanliness was far above board, and we have experience with other facilities! Never once was there an unpleasant odor. The food was terrific, my mom never once asked us to bring in food. She was excited to see what was being served at every meal. The administration is caring and concerned. It starts at the top and trickles down, that is very evident in this organization. Samantha Clearwater, thanks to you and everyone at Palm Garden. Our prayer is, we don't need you again! But, if we do, we have confidence knowing you and your team will take great care for our parents!

  • melanie odom
    ★★★★★ 3 months ago

    My sister was a patient at this facility, our family was very displeased with the management and social service departments. Management/Social Services lacked the ability to communicate and facilitate a smooth transition from admissions to discharge. This is NOT a patient centered facility! We are greatly appreciative of the Nursing staff, Therapists and CNA's. ( I noticed in reading other reviews, that you only respond to positive reviews.....this shows an incredible lack of integrity, and desire for improvement )

  • Brenton Willis
    ★★★★★ 3 months ago

    What a great facility to work with! A very close family friend had a short but productive stay here just recently. Staff was prompt, polite, and knowledgeable.

  • Leslie Allore
    ★★★★★ 3 months ago

    My sister was a rehab patient at Palm Gardens. The facility lacks administrative staff/social services with depth of knowledge in transitioning patients and family to home and needed resources, and ensuring a continuity of services and care to meet health and safety needs of an individual with complex medical issues. This is not a patient centered facility with a focus on patient needs but rather facility needs. I do applaud the therapists, nurses, CNAs, and housekeeping staff.

About Palm Garden Of Winter Haven

General Information

Legal Business NamePalm Garden Of Winter Haven LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 9, 1987 (33 years)
Capacity120
Residents118
Percent Occupied98%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Palm Garden Of Winter Haven

Palm Garden Of Winter Haven was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 3, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

May 18, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that residents are safe from serious medication errors.
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.

October 15, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$12,493 fine

January 29, 2015 - 5 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$16,150 fine
---Payment DenialPayment denial for 33 days

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Palm Garden Of Winter Haven require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 40min
2hr 30min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
45min
1hr 5min
ReportedExpected
RN
4hr 15min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

84.0%
91.9%
91.9%
91.9%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
96.6%
96.4%
96.5%
98.9%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
54.3%
51.5%
40.0%
31.0%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
19.8%
22.4%
26.0%
25.3%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
29.7%
22.2%
23.6%
16.4%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
18.6%
16.0%
18.1%
11.9%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
22.4%
15.7%
21.7%
16.7%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
10.5%
13.6%
8.3%
11.0%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
6.3%
4.4%
3.7%
2.3%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
7.9%
7.7%
3.0%
0.0%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
4.7%
2.4%
3.6%
3.3%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
0.0%
1.2%
3.5%
3.3%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
1.8%
2.8%
0.0%
1.5%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

92.8%
96.2%
97.1%
95.9%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
86.0%
96.1%
96.1%
96.1%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
32.3%
45.9%
46.1%
54.3%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
6.2%
4.2%
2.9%
2.2%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
1.0%
1.7%
3.0%
2.9%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.4%
0.4%
0.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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