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Palm Garden Of Winter Haven

  1. Skilled Nursing Home Facilities
  2. Florida
  3. Winter Haven Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.7 / 5.0 ★★★★★

  • Christine Nielsen
    ★★★★★ 3 weeks ago

    I was looking for a rehab center for my Mother that was close to me, I chose Palm Gardens because of their Physical therapy. If your looking for a place where the management will run you in circle, not listen to you, ignore any of your requests. Then this is the place for you!! The place is very clean, most of the CNA's are great although when it comes to any one above that don't even bother. WORST MANAGEMENT EVER!!

  • ryan brown
    ★★★★★ 5 months ago

    My mom was a patient there. I was mostly pleased with Palm Garden, however there is some of room for improvement in my opinion. Upon entering everytime it was pleasantly nice to be greeted. This facility appeared to always be clean with pleasant smells in the air. The faculty was nice and responsible for the most part with only a few that were nasty and less desirable to be taking care of your family members. The Drs, Nurses, therapist, and aids seemed to have a grasp on what each patient needed, and tried to accommodate. I did notice that when patients ring their help bell it may continue to ring for more than 20 mins, before help has come to them. I found this not acceptable.. The food was good at most meals, with 'ala cart available . There was never any condiments, offered with the exception of salt and pepper. When asked for them, it was ignored. This is unacceptable. The patients and guests are able to have nice visits with free roam around the facility. You can stay inside or go out for your shared time together. This is just a quick review. All I can say is if your loved ones are in others hands for care. Be vigilant.

  • Melba De La Cruz
    ★★★★★ 10 months ago

    I can't complain I don't know what happen on the past year, but I'm talking about the present time. I'm good with the way they treat my mom. I'm always asking my mom too. They have there good and bad CNA but that's every where you go. so I'm good and if I run into a problem I call for a meeting and they take care of the issue. So far I'm good with this facility. I make sure she is treated right. I'm on it that's for sure.

  • Minimal chick
    ★★★★★ 9 months ago

    I just did some observation hours in the rehab department as a pta student. And I did not feel welcomed. I was literally crying and I was about to leave when The Asian pt convinced me to stay. She and Shane were The only nice ones. The three white women pta seemed very annoyed with me. I had a horrible experience.

  • rhmoniz
    ★★★★★ a year ago

    When my father passed away you didn't even contact us. Not when he was transferred to the hospital. Not after he passed. I won't even go into the circumstances that led to his passing. But in my unqualified opinion do not let anyone you love stay here. Also to the owner, your reply to the other post comes off as disingenuous and misleading "mission based".... disgusting

About Palm Garden Of Winter Haven

General Information

Legal Business NamePalm Garden Of Winter Haven LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 9, 1987 (31 years)
Capacity120
Residents118
Percent Occupied98%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Palm Garden Of Winter Haven

Palm Garden Of Winter Haven was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 3, 2017 - 12 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

May 18, 2017 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmComplaintEnsure that residents are safe from serious medication errors.

December 2, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.

October 15, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$12,493 fine
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmComplaintTry to resolve each resident's complaints quickly.
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

May 19, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaintStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmComplaintAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmComplaintEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

January 8, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintTry to resolve each resident's complaints quickly.

January 29, 2015 - 4 years ago

 Residents AffectedSeveritySource/TypeDescription
---Payment DenialPayment denial for 33 days
---Fine$16,150 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Palm Garden Of Winter Haven require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 40min
2hr 30min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
45min
1hr 5min
ReportedExpected
RN
4hr 15min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

84.0%
91.9%
91.9%
91.9%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
96.6%
96.4%
96.5%
98.9%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
54.3%
51.5%
40.0%
31.0%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
19.8%
22.4%
26.0%
25.3%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
29.7%
22.2%
23.6%
16.4%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
18.6%
16.0%
18.1%
11.9%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
22.4%
15.7%
21.7%
16.7%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
10.5%
13.6%
8.3%
11.0%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
7.9%
7.7%
3.0%
0.0%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
6.3%
4.4%
3.7%
2.3%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
4.7%
2.4%
3.6%
3.3%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
0.0%
1.2%
3.5%
3.3%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
1.8%
2.8%
0.0%
1.5%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

92.8%
96.2%
97.1%
95.9%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
86.0%
96.1%
96.1%
96.1%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
32.3%
45.9%
46.1%
54.3%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
6.2%
4.2%
2.9%
2.2%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
1.0%
1.7%
3.0%
2.9%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.4%
0.4%
0.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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