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Winter Haven Health And Rehabilitation Center

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  2. Florida
  3. Winter Haven Skilled Nursing Home Facilities
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Reviews
Overall Rating 1.5 / 5.0 ★★★★★

  • Kellie Lynn
    ★★★★★ 2 months ago

    It is 11 at night and almost five hours since I signed my mother out when she was sent there earlier today for physical therapy after leaving the hospital. I pray people read these reviews and I can help people know not to send their precious loved one to this place. My heart breaks for the patients l saw and l feel helpless. I hurt because while I immediately got my mother out of there once l got there to see her, l wish l could have taken every other patient out. No one could possibly care enough to let their loved one be there long term. No way. I couldn't let my mother stay one night. Not one night. Those who have to live there .. No words to describe how much that hurts me. The odor of urine from the lobby and then once you open the door that leads to the actual unit so overwhelming it took my breath away. The patients looked so very sad. I felt like I'd walked in the land of the forgotten. Please please please visit this place before you let anyone go there .. even if just a short stay for therapy. Please, I beg you. Especially if your loved one is impaired in any way ..unable to speak for themselves .. I've no idea how this place is allowed to be taking care of human beings. I wouldn't leave a cockroach there. The bathroom that connects two rooms.. four patients sharing, had a dirty bed pan on the toilet with hard stool .. patients with obvious dementia with the curtains closing them off in a tiny space that is dirty and looks like a prison cell. I could not exaggerate this if I wanted to. Please visit your loved one if they're there. Please check on them. I wanted my mom to have in patient therapy rather than in the home for a more thorough therapy but I could not leave her there. The positive review blew my mind. This place shows the despair it brings if you only look at those poor patients' faces. I still am so upset thinking about them. I wanted to rescue them all. Please check on your loved one. Please care to know the conditions they are living in. I hurt for them.

  • Jo Bodle
    ★★★★★ 4 weeks ago

    My father is there, only until we can get him moved. . . The place really deserves no stars but you have to use one to give a review. As in the other reviews, this place is disgusting. The urine smell does permeate through the entire facility, it is nasty. He was sent to this place not by our choosing, just straight out of the hospital, he had major surgery. We were not given an opportunity to check them out before he was sent there. His pain meds "ran out" TWICE so he had to suffer while they had to get more for the first time 23 hours and the second 18 hours. This kind of thing is ridiculous. He will not be there any longer than it takes us to get him moved. How someone gives this facility a positive review is beyond me but it is false. All the negative remarks are true do not leave your loved one here.

  • Michelle
    ★★★★★ a month ago

    Zero stars! Horrible place that has complaints filed with the state. Please do not take your relative here. Fight for them demand they have decent care. Turn them in! A friend of mine's granny was placed here. It is gross to me.

  • Van Herridge
    ★★★★★ 4 months ago

    About the worst nursing home in Polk County. This is even worse than Grace in Lake Wales. This is the way I found him at 3:00 Saturday afternoon.

  • Carol Parnell
    ★★★★★ 6 months ago

    No Stars from me. I wonder how often this place gets inspected for the condition it is in and how often does someone check on the care patience receive. This place is total chaos. I could not get anyone to talk to me about my brother condition. When I finally found someone to talk to me about why my brother was sent here. I got very little information from them, it's was as if they really wasn't sure. Now, I will tell the story of my brother being here. My brother was taken after being in the hospital for 10 days to Winter Haven Health and Rehab. I went to visited him four days after he had been transferred there and I could not believe my eyes or the smell and how dirty this place was. It smelled so bad when we opened the front door to go in and it just got worse as we entered and went down the hall to my brothers room. I thought I was going to vomit. I feel so sorry for those who are having to live and be treated here. The smell was so bad from the front door through out the entire facility. My brother can not walk without assistance. When the CNA came into his room, he told her he needed to go to the bathroom and she did nothing to help him, knowing he was not to get up without assistance. He got up and could hardly walk to make it to the bathroom. She never once offered to help him or tell him not to get up. But, I am not surprised, because for what I have seen so far and this is my FIRST visit, this is a terrible place to be sent to for care. The so called bathroom, if you could call it a bathroom was just a toilet, no shower and it was so dirty. I don't think they have cleaned this room, bathroom or changed his bed since he had gotten there and even before he got there. His room smelled terrible, he smelled, his cloths was dirty, he needed a bath and I ask him when he got his last bath and he said he had not had a bath since he had been there. I know most of the people there does not have money to pay for a better place to go, including my brother. But these people are human beings and they deserve to be cared for no matter what there circumstances in life is. I don't think he will get the real help he needs here. If you don't have money to pay for your own care this is the kind of place you will be sent to. Feeling very SAD.

About Winter Haven Health And Rehabilitation Center

General Information

Legal Business NameSenior Health-Winter Haven, LLC
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 1, 1982 (37 years)
Capacity140
Residents135
Percent Occupied96%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Winter Haven Health And Rehabilitation Center

Winter Haven Health And Rehabilitation Center was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 17, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

July 28, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionGive notice to the resident before a room or roommate change.
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.

August 3, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHire a qualified full-time social worker in a facility with more than 120 beds.

March 18, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$8,970 fine

August 7, 2015 - 4 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$4,225 fine
---Fine$975 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Winter Haven Health And Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 30min
ReportedExpected
CNA
55min
40min
ReportedExpected
LPN
40min
1hr 5min
ReportedExpected
RN
4hr 15min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.8%
100.0%
100.0%
100.0%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
55.3%
61.5%
69.2%
68.4%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
26.3%
26.0%
22.2%
24.1%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
21.8%
22.0%
25.8%
25.0%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
9.4%
10.1%
9.2%
12.8%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
19.1%
12.4%
19.6%
22.6%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
11.6%
10.2%
7.0%
18.4%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
2.7%
3.8%
5.1%
2.5%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
1.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
0.9%
2.5%
0.0%
0.9%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
1.8%
1.7%
1.8%
0.9%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
1.5%
0.7%
2.6%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

100.0%
100.0%
99.2%
99.3%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.8%
96.5%
96.5%
96.5%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
71.0%
76.1%
70.8%
59.0%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
4.3%
0.0%
0.0%
0.0%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
2.6%
3.4%
4.5%
4.3%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.4%
0.5%
0.0%
0.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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