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Winter Haven Health And Rehabilitation Center

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Reviews
Overall Rating 2.3 / 5.0 ★★★★★

  • Stephine Ellerbe
    ★★★★★ 4 months ago

    I have my grandfather here in their memory care facility named "memory care lane". The staff is wonderful and friendly and I know that his needs are being met. The only reason I did not give 5 stars is because as a family member who is taking care of his affairs, it has been hard getting them on the phone to take care of the business side of things and I think that is just in part to their case load honestly. Christian was very helpful in admissions, the director of nursing is up front and honest, Wendy in finance was effective in explaining the paperwork I would need to take care of outside of the facility.

  • Lynn Burgess
    ★★★★★ 4 months ago

    Was told by Tammy when calling that it was a 4 star facility. I wouldn't give it one star. Was told my parent would go into single room. Oh she did. Once she was in the door they switched her to a double with no explanation. No pictures on walls just random empty hooks everywhere. My mothers hair was greasy and. I had to go to director of nursing to get her a shower. Was put in shower with another naked woman. My mother was mortified. Was told bed baths were the thing there. Another patient's relative said "you must stay on top of these people to get things done". The only plus this place has is Robbie the guy that distributes medication. Very nice, informative and on the ball. Why he is working there amazes me. Thank God my mother was there short term. I advise you to find another place, please.

  • Demaris finmey
    ★★★★★ 2 months ago

    I was in this god forsaken place only two nurse's did their job and the CNAs on my the way they talk to the people that cannot speak for themselves is horrendous the third shift ,will go through your belongings and then act like they are giving you ice if you catch them. Play video games while you lay there with your light on .The D O N will ignore you when you snitch on the lazy .people.

  • John Blackman
    ★★★★★ 2 months ago

    Excellent care, great facilities, efficient staff.

  • Otis Pierce
    ★★★★★ 10 months ago

    Nothing good to post. I would not like being there if something happened to me.

About Winter Haven Health And Rehabilitation Center

General Information

Legal Business NameSenior Health-Winter Haven, LLC
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 1, 1982 (35 years)
Capacity140
Residents134
Percent Occupied96%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Winter Haven Health And Rehabilitation Center

Winter Haven Health And Rehabilitation Center
was reviewed by Medicare to have a rating of 3 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 3, 2016 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHire a qualified full-time social worker in a facility with more than 120 beds.

April 27, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionKeep clinical record information safe.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionProvide or obtain dental services for each resident.
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmComplaintConduct initial and periodic assessments of each resident's functional capacity.

March 18, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$8,970 fine
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmComplaintLet residents refuse treatment, refuse to take part in an experiment, or formulate advance directives.
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.

September 30, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.

September 10, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

August 7, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$4,225 fine
---Fine$975 fine

May 20, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

January 15, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionKeep all essential equipment working safely.
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.

June 13, 2014 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$1,560 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Winter Haven Health And Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 25min
ReportedExpected
CNA
55min
35min
ReportedExpected
LPN
45min
1hr
ReportedExpected
RN
4hr 15min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

96.2%
97.8%
97.8%
97.8%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
80.0%
68.3%
67.4%
63.0%
52.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
20.6%
16.7%
22.4%
24.1%
27.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
20.3%
18.1%
13.9%
19.3%
17.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose ability to move independently worsened
25.9%
22.9%
1.1%
2.4%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antipsychotic medication
17.1%
14.3%
7.7%
15.2%
13.5%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose need for help with daily activities has increased
14.8%
7.4%
8.9%
1.6%
5.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who self-report moderate to severe pain
15.6%
18.8%
9.6%
14.8%
7.2%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who lose too much weight
4.3%
4.9%
5.2%
1.2%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
3.8%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who have depressive symptoms
7.4%
10.0%
5.0%
2.6%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a urinary tract infection
4.9%
2.5%
3.4%
1.7%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents experiencing one or more falls with major injury
1.6%
0.0%
0.0%
0.8%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.8%
1.7%
0.8%
0.0%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

95.8%
95.8%
98.1%
99.2%
88.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
88.2%
93.8%
93.8%
93.8%
85.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
76.9%
66.2%
66.6%
69.5%
64.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who made improvements in function
22.0%
16.4%
27.3%
19.6%
12.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who self-report moderate to severe pain
5.9%
3.7%
0.0%
1.4%
2.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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