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Mayflower Healthcare Center

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Reviews
Overall Rating 3.9 / 5.0 ★★★★★

  • Kristen Kemp
    ★★★★★ a month ago

    The Mayflower is an incredible community! The staff is friendly, knowledgeable and genuinely cares about each and every resident. If you're looking for the best senior living community in Winter Park - the Mayflower is it!

  • Carolyn Shaffer
    ★★★★★ a year ago

    I did intense research on where I was going before I had my surgery. I visited and interviewed the different places and called Tallahassee, FL, to make sure everything was spot on. I was at the Mayflower for two weeks and, really, could not find any single thing to complain about. The food was excellent, especially the home-made soups prepared each day, The staff are like one big family and all help to get the job done, if that is what is required. No complaining at all. The physical therapy staff are wonderful. They work seven days a week and each patient is important to them. If I have to go for therapy again, I hope they have room for me. Awesome place. Carolyn Shaffer

  • Hillary Bressler
    ★★★★★ 6 months ago

    The Mayflower has been a disappointment. My parents entered in independent and are now in assisted. This is a glorified apartment with a dining hall and activities. The place is always quiet and everyone just stays in their apartments. There is no joy in this place. They even have this grand piano in the lobby and it is hardly used. My mom is a young 78 who was born in 1938. She is bored out of her mind. She doesn't want to play bingo and listen to WWII music. She wants to have happy hour, see people, and listen to Rock and Roll music. The only place you can walk to safely is Publix shopping center and CVS. They have a small store that is cute but it is hidden and a long walk to get to, but that is it. I also find the Mayflower to be behind the times in their communication. The nurses have pagers instead of walkie talkies or mobile devises. You have to fax and can't email. And they write the prescriptions by hand and don't have a medical portal. Many times I get voicemail when I call as the receptionists are overloaded and many times curt on the phone as they have too many calls coming in it seems like. I feel like this facility operated like it is 1980. The food and service in the main dining hall is great and was the best part while my parents lived in the independent hall. The dining hall in assisted living is not great and always cold and the servers are not friendly. They do throw amazing parties throughout the year. Open bar and amazing spreads and music. That to me was the only thing they did really well. Hindsight 20/20 I wish we looked at more places before deciding this was the one. They hired a new CEO last year and he seems proactive, but I haven't seen many changes since he has been on board. I think the issue is that I am local and involved in my parents care.. Also I am younger ( 46) with older parents ( 92 and 78) and I guess I expect better digital communication and better customer service. They need to get used to generations like me who are going to expect more for their parents and updated communication in the 21st century.

  • J Jacobus
    ★★★★★ a year ago

    Tended to a lady there. Very clean. No odor. Great staff.

  • Ryan Flickinger
    ★★★★★ a year ago

    The whole community is very nice and receptive, my family loves it down there

About Mayflower Healthcare Center

General Information

Legal Business NameMayflower Retirement Center Inc
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 28, 1991 (27 years)
Capacity60
Residents55
Percent Occupied92%
Program ParticipationMedicare
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityYes
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Mayflower Healthcare Center

Mayflower Healthcare Center
was reviewed by Medicare to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C
Mayflower Healthcare Center has not received any fines, complaints, or inspection problems in the last 3 years.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Mayflower Healthcare Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 20min
2hr 25min
ReportedExpected
CNA
60min
35min
ReportedExpected
LPN
50min
55min
ReportedExpected
RN
5hr 5min
3hr 55min
ReportedExpected
Total Nursing

This facility also provides approximately 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

84.1%
97.6%
97.6%
97.6%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.5%
100.0%
100.0%
100.0%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
52.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
20.0%
17.6%
18.8%
29.6%
27.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
27.6%
13.4%
22.0%
30.1%
17.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose ability to move independently worsened
17.5%
17.5%
14.3%
17.9%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antipsychotic medication
15.2%
18.2%
18.8%
11.1%
13.5%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose need for help with daily activities has increased
14.5%
3.8%
7.1%
9.9%
5.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who self-report moderate to severe pain
15.0%
7.5%
9.8%
10.3%
7.2%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who lose too much weight
6.2%
0.0%
5.7%
2.9%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of high risk long-stay residents with pressure ulcers
12.8%
15.0%
14.6%
18.4%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who have depressive symptoms
15.0%
12.5%
9.8%
15.4%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a urinary tract infection
2.5%
2.5%
2.4%
2.6%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents experiencing one or more falls with major injury
1.9%
2.2%
2.4%
0.0%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

93.0%
91.3%
90.1%
91.4%
88.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
86.2%
83.3%
83.3%
83.3%
85.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
55.7%
60.9%
65.1%
66.3%
64.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who made improvements in function
12.9%
11.3%
13.3%
14.1%
12.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
1.0%
2.4%
1.2%
2.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.6%
0.0%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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