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Regents Park Of Winter Park

  1. Skilled Nursing Home Facilities
  2. Florida
  3. Winter Park Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.5 / 5.0 ★★★★★

  • Martha Williams
    ★★★★★ 4 months ago

    The day program is great. They make sure that pretty much every staff member knows your name...even if it's been weeks or months since they've seen you, you walk into the building and the staff all welcomes you and knows your name. The nurses are great and they are so helpful. Not feeling well on a Sunday afternoon, you can go in and see a nurse and they will help you out. The case managers are great, too. Very helpful and they will check in with you by phone if you don't show up for meds each week...some people might find that invasive, but when I was home sick with the flu for over a week with no one to help me, it was nice to get a call from my case worker to make sure I was okay. There are activities, showers, laundry facility and 3 meals a day...with a dinner size hot meal for lunch. Great place, great staff. Highly recommended.

  • Travia Fuller
    ★★★★★ a month ago

    We moved here in 2013 my mom hadn't walked in over a year she was placed in this nursing home the nurses was excellent but the therapist reached above magnificent to get my mom back to walking . In 2017 she had another stroke my mom chose to go back facility is still good my mom love it and so do I .. I was that child that said I would never put my mom in a facility but regents park proved me wrong ...

  • Cesibel Rodriguez
    ★★★★★ 2 months ago

    One star for the fact that this facility doesn't smell like urine. When my mom came to Regents for rehab, considering how clean they are I thought maybe this could turn into a long term placement for Mom. NEGATIVE! Mom has been here for a few months and since the very beginning I request for Dr. Tatom to contact me. Not one call, even after multiple request. Every time I would visit no one knew anything. The last straw, was this Sunday, Mother's Day. My 11 year old and me walk in so excited to visit Mom and I see my mother poorly dressed, hair a mess, and what appeared to be a swollen finger. Quickly the nurse attempts to explain herself, mind you, not one phone call about what happened. Legally as POA and health proxy I should be getting a call whenever something happens or changes with moms care. Not one call! I call the main line while I'm sitting there to ask to speak with Jessica Bandano and the man who answers, a nurse by the name of Michael, when asked to transfer me to Jessica puts the phone down, exchanges a few words with my mothers nurse, gets back on the phone. It's then when I tell him I'm standing right behind him and would like to be transferred. He hangs up and stated he cannot transfer me. He states he needs permission... smh to transfer me to a voicemail I replied??? He stated yes. BULL!!! I end up filing a complaint with DCF, OSHA and AHCA. While leaving, there's a Spanish woman yelling for help, my daughter advise the nurse she's asking for help and then the nurse asked my daughter what does she want? My own 11 year old asked me "why did the nurse ask me what she wanted Mom, instead of going to check on the lady" she then expressed how bad she feels for the people in there. All of a sudden the very next day, my moms transition coordinator from her insurance calls me to say that the social worker from the Regents by the name Ms. Trouble (incorrect spelling) was "trying to get a hold of me" mind you, I was calling them two days straight to get Mom placed at another facility I found the week prior. I was even advised by my moms transition coordinator that she was having trouble getting a hold of Regents.I asked why she didn't leave a voicemail she claimed my mailbox was full... LIES. Please if you love your love one, DO NOT LEAVE THEM HERE LONG TERM. Get them out as soon as possible. I should of known better because a week after Mom arriving to REGENTS an AHCA investigator had called me to ask me how I felt about my moms care in this facility. I asked if she was calling because of my mom and she had stated that it was another complaint that was placed. I hope it's not them one day in a nursing home being mistreated this way. Then again I hope it is them one day. DISGUSTED!

  • Elsie Miller
    ★★★★★ 4 months ago

    My Mom has been a resident of Regents Park for a few months now. I can't say enough about the staff there. It starts with the Marketing Director, Margaret who was so friendly, After meeting with her for the first time you felt like you've known her for years!. They helped to make arrangements for the move and it made my life and my Mom's so easy and stress free. The staff in the Rehab Department are amazing. They are so caring and attentive - everyone of them! My Mom has had RN Courtney helping her with her meds and other issues and she truly loves what she does. She is dedicated and also caring. She attends my Mom's appointments with Dr. Burrowes who is also on site. That way she can contribute to the comments and questions asked regarding my Mom's health problems. And did I mention Dr. Burrowes and his staff? They are patient, kind and compassionate. I love this place and I am so happy my Mom made the move to Regents Park. It can't even come close to comparing to other Skilled Nursing Facilities We love everything about Regents Winter Park and give it the highest recommendation. If there were a million starts to rate it, they would have that rating.

  • Yolanda Gonzalez
    ★★★★★ 4 months ago

    The worst place ever. Thank God my dad is out of there. Do not leave relatives there. Floor manager and lead nurses do my know what's going on. Social worker no where to be found. No phone in rooms. You will press the call button and you were lucky if you got an answer. No one could answer questions. The old people just there in the halls. One time a resident open the door for me at night. Should I keep going? I wish someone will go incognito to investigate. Umm I do have friends in the news.

About Regents Park Of Winter Park

General Information

Legal Business NameIslf-Regents Park-Winter Park
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareNovember 23, 1988 (30 years)
Capacity120
Residents105
Percent Occupied88%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Regents Park Of Winter Park

Regents Park Of Winter Park was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

April 27, 2017 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionProvide doctor's orders for the resident's immediate care at the time the resident was admitted.

February 5, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionKeep all essential equipment working safely.
DFewPotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Regents Park Of Winter Park require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 35min
ReportedExpected
CNA
20min
40min
ReportedExpected
LPN
45min
1hr 15min
ReportedExpected
RN
3hr 40min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.9%
92.9%
92.9%
92.9%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.8%
96.6%
97.8%
97.8%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
78.6%
82.4%
83.3%
85.7%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
21.4%
22.9%
16.7%
13.9%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
21.0%
13.3%
17.1%
13.1%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
17.4%
21.4%
16.7%
13.6%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
15.7%
15.9%
12.2%
11.5%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
11.2%
4.5%
3.4%
3.4%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
1.2%
1.3%
3.7%
7.3%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
9.0%
6.1%
4.5%
2.1%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
1.2%
1.3%
1.3%
1.2%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
7.9%
8.0%
0.0%
0.0%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
2.2%
1.1%
3.4%
3.3%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.9%
0.0%
0.0%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

96.0%
94.5%
93.1%
89.6%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
94.7%
90.9%
90.9%
90.9%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
77.7%
81.8%
76.0%
83.5%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
5.5%
13.3%
10.7%
12.9%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
1.9%
2.0%
2.0%
3.0%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.8%
1.5%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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