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Oaks - Athens Skilled Nursing, The

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Reviews
Overall Rating 2.1 / 5.0 ★★★★★

  • ★★★★★ 2 months ago

    Beautiful, modern, clean, and well-maintained facility. My mother is currently a rehab patient at The Oaks of Athens. The staff members have been very nice and caring. Patients whether they are receiving rehab, short-term or long-term care deserve a clean environment with caring staff. We have been pleased with the care received at The Oaks of Athens.

  • ★★★★★ a year ago

    My Dad has had great care at The Oaks of Athens. We had an issue at one point and the nursing coordinator took care of it quickly. The place is clean (and smells great too), and the nurses and staff are friendly and have done a great job caring for my Dad. The physical therapists on staff are outstanding. The physical therapy rooms and equipment are impeccable. I usually don't bother with reviews but since there are some bad ones here I wanted to let you know that our experience has been great over-all. No long term care facility is perfect but this one seems to be far better than any others I've been in. I'm sure many long-term care facilities have staffing issues now and then due to the nature of the work. We did as well, but the issue was resolved quickly.

  • ★★★★★ 4 months ago

    Beautiful facility with great therapists but the management is utterly incompetent. Don't go here if you need medical attention.

  • ★★★★★ 9 months ago

    This facility is beautiful and very clean. The management is VERY POOR!!! The Physical Therapist is very good! They DO NOT have enough CNA's on each wing. My mom was there for about a month. The welcome package clearly implies the family would be contacted for, what they call a 72 hour meeting to discuss how things are going for the patient and the family. I was never contacted for this meeting!! It's hard enough that we need to place our loved ones in a facility, even if it is temporary until our parent recovers the strength to be left alone :( My mom was admitted to the facility as a fall risk and needed assistance with getting out of bed, needed assistance with going to the restroom and daily task many weak elders would require. I do understand the CNA can't come at that very moment, and ,there will be a short delay due to helping other patients, however, it shouldn't be to the point of waiting over a half hour or longer for a CNA to assist!!!! I became concerned when I called for my mom for the daily morning call to check in with my mom. The 1ST WEEK, she was waiting for a CNA to assist her to go to the bathroom. I told her she may have to wait for a few mins to make sure they were not with another patient. About 30 mins later, I get a call at work from my mom, clearly in tears, I CANT GET ANYONE TO HELP ME TO THE BATHROOM AND I AM ABOUT TO POOP IN MY PULLUP.... This is a concern to us because they clearly know she was released from the hospital from having a UTI and to be in a soiled pullup would only cause her to catch another UTI!! I then call the facility, after trying several times to get an answer; I finally get in touch with someone to let them know the situation. The next week when were out on our mother daughter weekly outing as we are eating, I notice my mom is clearly depressed :( I call and speak to senior director and voice my concern. When we returned to the facility, we met with the senior director and we felt comforted and my mom seemed to think she would give it her all to make a negative into a positive situation. I explained to her this is only for a few weeks and just give it a chance... The patient is scheduled to have at least 3 baths a week. There were at least 2 weeks we had to ask for her bath, one week she only received one bath, and I had to voice to the nurse, SHE NEEDS HER BATH !!!! The nurse, not the CNA made sure she got her bath that evening. Like I said, NOT ENOUGH CNA'S for each wing ? the patient should not have to suffer just because the management is poor!!! I was very upset when I was on a conference call with the Financial and the senior director to make arrangements for my mom's discharge. I told them my only concern with the facility if there is NOT ENOUGH STAFF to take care of the patients properly and give them the care needed. I stated to her, there are so many people out here who are concerned of how the facility is being managed and was going to have a poor reputation. Her reply.... I DON'T CARE WHAT PEOPLE ON THE OUTSIDE OF THE FACILTY THINK as long as the patients on the inside are happy!!!! Ummmmm... as my observation with some of the residents, they are NOT happy with the service of how they are getting a CNA for assistance. I was furious with that reply!!!! If my mom needs Rehab again, she will NOT be going back to THE OAKS!! The physical Therapist is very good and right on track with progress of the patient! Very pleased with the Physical Therapist, They are truly concerned about the patient :) The management is VERY POOR!!!

  • ★★★★★ 10 months ago

    Beautiful facility but unbelievably poorly managed. Phones don't answer, no response to emails, basic care protocols not followed. Mother-in-law fell from her bed, head black and blue, elbow lacerated -- no xrays. We visit and ask for xrays. Takes 24 hours and five phone calls to get xrays after request. Then to emergency room at ARMC -- 7 days after the fall. Returned to Oaks, no preventative measures taken even after meeting requesting them. She falls from her bed again. Pneumonia unresponsive to oral antibiotics. IV antibiotics can't be maintained by staff -- call EMT then send to emergency room. When ARMC prepares to send her back, they cannot notify the Oaks after trying for over 40 minutes. Phone won't answer. Nightmare to have a loved one at The Oaks. We requested current medications after fall, given outdated list, two requests later, we still don't have a current list of meds since fall (she is in a sedated state until mid afternoon and has had two drug reactions/interactions, and dosage issues). The manager accused my wife of representing herself as a pharmacist to get a call through on the day her mother was sent to ER for IV maintenance and was hallucinating from a drug reaction. Not true, but is that what one has to do? These examples are a few of many care nightmares at The Oaks.

About Oaks - Athens Skilled Nursing, The

General Information

Legal Business NameThe Oaks- Athens Skilled Nursing LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareSeptember 1, 1989 (28 years)
Capacity148
Residents133
Percent Occupied90%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Oaks - Athens Skilled Nursing, The

Oaks - Athens Skilled Nursing, The
was reviewed by to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Georgia Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 18, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

August 13, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionListen to the resident groups and act on their complaints and suggestions that affect resident care and life.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Oaks - Athens Skilled Nursing, The require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 40min
2hr 25min
ReportedExpected
CNA
1hr 5min
40min
ReportedExpected
LPN
45min
1hr 10min
ReportedExpected
RN
4hr 30min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

91.8%
93.3%
92.2%
93.3%
94.1%
Q4 2015Q1 2016Q2 2016Q3 2016GA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
92.4%
97.4%
97.4%
92.7%
93.2%
Q4 2015Q1 2016Q2 2016Q3 2016GA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
25.0%
40.0%
46.2%
46.7%
Q4 2015Q1 2016Q2 2016Q3 2016GA
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
12.7%
19.2%
20.0%
20.3%
26.1%
Q4 2015Q1 2016Q2 2016Q3 2016GA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
28.6%
13.7%
47.4%
30.0%
17.7%
Q4 2015Q1 2016Q2 2016Q3 2016GA
Percentage of long-stay residents whose ability to move independently worsened
1.3%
1.4%
2.7%
7.6%
19.7%
Q4 2015Q1 2016Q2 2016Q3 2016GA
Percentage of long-stay residents who received an antipsychotic medication
11.7%
19.0%
26.8%
13.5%
15.9%
Q4 2015Q1 2016Q2 2016Q3 2016GA
Percentage of long-stay residents whose need for help with daily activities has increased
4.9%
5.6%
7.6%
5.2%
7.6%
Q4 2015Q1 2016Q2 2016Q3 2016GA
Percentage of long-stay residents who self-report moderate to severe pain
9.5%
6.7%
1.3%
1.2%
7.3%
Q4 2015Q1 2016Q2 2016Q3 2016GA
Percentage of long-stay residents who lose too much weight
3.7%
2.0%
0.0%
1.6%
6.7%
Q4 2015Q1 2016Q2 2016Q3 2016GA
Percentage of high risk long-stay residents with pressure ulcers
6.7%
3.4%
2.9%
9.0%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016GA
Percentage of long-stay residents who have depressive symptoms
2.6%
9.3%
3.9%
6.2%
4.7%
Q4 2015Q1 2016Q2 2016Q3 2016GA
Percentage of long-stay residents with a urinary tract infection
2.5%
1.3%
2.6%
1.2%
3.4%
Q4 2015Q1 2016Q2 2016Q3 2016GA
Percentage of long-stay residents experiencing one or more falls with major injury
4.0%
1.3%
0.0%
0.0%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016GA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016GA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

84.8%
85.0%
84.5%
81.9%
80.3%
Q4 2015Q1 2016Q2 2016Q3 2016GA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
59.5%
74.2%
74.6%
74.2%
78.4%
Q4 2015Q1 2016Q2 2016Q3 2016GA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
54.7%
48.0%
56.7%
61.4%
61.1%
Q4 2015Q1 2016Q2 2016Q3 2016GA
Percentage of short-stay residents who made improvements in function
15.4%
15.8%
12.1%
9.5%
15.6%
Q4 2015Q1 2016Q2 2016Q3 2016GA
Percentage of short-stay residents who self-report moderate to severe pain
3.2%
2.2%
1.4%
0.5%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016GA
Percentage of short-stay residents who newly received an antipsychotic medication
0.4%
0.2%
0.0%
0.2%
1.2%
Q4 2015Q1 2016Q2 2016Q3 2016GA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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