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Crestview Health & Rehab Ctr

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Reviews
Overall Rating 1.8 / 5.0 ★★★★★

  • ★★★★★ a week ago

    I was at Grady for 12 days and one of the social workers there recommended this place highly when I was looking for a rehab to go to. The staff at Grady were so wonderful and took such great care of me I never questioned the social worker's recommendation, especially when he told me Crestview is part of Grady. What a mistake that was, this place should be called the shame of Grady. The rehab wing was pretty good if you overlooked the impatient youngsters working there just to get a paycheck and the nurse who lied and told me I had no pain meds ordered so I suffered all night with excruciating pain. The day nurse gave me pain meds, said they were there all along and nursing supervisor told me they have 3 different emergency procedures to get people meds but this nurse refused to do anything when I asked her to call the pharmacy. One of the social workers here said she had hit a brick wall trying to find me a care home to go to when my insurance ran out. She suggested I reconsider going back to live with my drug addict ex whom I had banned from visiting ne 5 days earlier. They moved me to long term care a week ago and this place is a nightmare. My ex told me he had come to this ward accidentally the first time he came to visit and the smell nearly knocked him over, I have to wear a blue mask going through the hall here so the odors of urine, feces and disinfectant don't cause me an asthma attack. The majority of the staff here want to warehouse people and only pay attention to them at certain scheduled times. I worked hard during my 3 weeks on the rehab ward and can get myself in and out of the wheelchair and around but they still want to try to warehouse me. There are some wonderful people who work here, Ms. T on the rehab ward, Sita, Stephanie in PT, Rosemary in housekeeping and the Activities Director, Ms. Jackie but they are far and few between. I can and do speak up for myself and will not stop until things change but I am so concerned for those here who cannot speak up for themselves. This will be brought to the attention of people who can do something about this place,

  • ★★★★★ 2 months ago

    Do not I repeat! Do not send your love one to Crestview rehab center. I tried to give this place the benefit of the doubt but the truth is they are unorganized and at the end of the day I wish my father had never gone there. My father constantly complained about the food and the service there, when I mentioned it to them they said he was being too picky or not cooperating. Not to mention when he was discharged they didn't give us back his clothes and then they lied about it and said someone picked it up but they had no record of it. So if you have a choice please send your love one somewhere else.

  • ★★★★★ 6 months ago

    I was a patient in Nov/Dec 2010, the general nursing care required for recovery from a cervical fusion proceedure was seriously lacking. The medical staff could be described as ignorant to my own individual required assistance regarding a cervical brace being worn 24/7 and no instructions in reference in how to retain long term cervical mobility. As a result, I am existing with only 20% ROM of my neck, this restriction is contributing to additional stress and pain to my lumbar spine. So I am an example of when the Grady Health System will not provide the best medical care required on an individual patient basis, the surgery performed has been medically labeled as failed. I still have the same major symptoms as medically noted before this surgery was performed. I would NOT recommend anyone be admitted to this facility for rehabilitation of major spinal surgery with positive long term results.

  • ★★★★★ a year ago

    My uncle spent nearly 30 days at this facility. Our family has no complaints. Jessica/Sandra from Admissions, Ms. Tami and the entire D1 Unit Staff, Ms. Angel - Social Worker, Mr. Michael and PT Staff, Ms. Jackie - Activity Director, Dietary and Housekeeping all were very professional and showed great compassion and patiences towards my uncle. They were all attentive to his needs and anytime we had questions they were available for answer. Unfortunately my uncle passed away but before he did he got transferred to A2 Unit. He enjoyed being there he was able to meet other residents and share much laughter. Ms. H and her staff welcome him with open arms and showed the same compassion as D1. Although my uncle wasn't able to partake in a lot of the activities Crestview offer however we did get to enjoy the movie and popcorn night. This facility is very clean and conveniently located to Walmart, restaurants and hotels which was a BIG plus for my family. Thank you so much for caring for my uncle and making sure we as a family were comfortable. We will definitely recommend this facility. The Collins Family

  • ★★★★★ 7 months ago

    I was a resident for three months. I was often neglected. Left on a potty for two hours, A mentally abusive PT named Sam, She often insulted me and mentally abused me.Denied HIV medication. Food that repeatedly caused diarrhea , A roommate who they allowed to blast his TV at full volume all through the night, Staff refusing to wash my feet.The cooks refusing food. It was Hell.

About Crestview Health & Rehab Ctr

General Information

Legal Business NameGrady Memorial Hospital Corporation
Ownership TypeNon Profit - Other
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 1, 1992 (25 years)
Capacity388
Residents259
Percent Occupied67%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalYes
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Crestview Health & Rehab Ctr

Crestview Health & Rehab Ctr
was reviewed by to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Georgia Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

February 18, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionProvide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible.

February 12, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Crestview Health & Rehab Ctr require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 10min
2hr 15min
ReportedExpected
CNA
1hr 5min
40min
ReportedExpected
LPN
20min
60min
ReportedExpected
RN
3hr 35min
3hr 55min
ReportedExpected
Total Nursing

This facility also provides approximately 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

91.5%
87.8%
87.8%
87.8%
94.1%
Q4 2015Q1 2016Q2 2016Q3 2016GA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
78.5%
62.4%
49.4%
48.5%
93.2%
Q4 2015Q1 2016Q2 2016Q3 2016GA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
47.5%
48.3%
42.2%
50.0%
46.7%
Q4 2015Q1 2016Q2 2016Q3 2016GA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
8.5%
10.5%
8.2%
12.1%
26.1%
Q4 2015Q1 2016Q2 2016Q3 2016GA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
14.2%
13.5%
21.1%
30.2%
17.7%
Q4 2015Q1 2016Q2 2016Q3 2016GA
Percentage of long-stay residents whose ability to move independently worsened
26.4%
24.3%
24.4%
23.5%
19.7%
Q4 2015Q1 2016Q2 2016Q3 2016GA
Percentage of long-stay residents who received an antipsychotic medication
18.4%
20.4%
20.0%
22.5%
15.9%
Q4 2015Q1 2016Q2 2016Q3 2016GA
Percentage of long-stay residents whose need for help with daily activities has increased
7.9%
10.0%
9.5%
11.0%
7.6%
Q4 2015Q1 2016Q2 2016Q3 2016GA
Percentage of long-stay residents who self-report moderate to severe pain
8.5%
6.8%
11.0%
6.9%
7.3%
Q4 2015Q1 2016Q2 2016Q3 2016GA
Percentage of long-stay residents who lose too much weight
9.8%
10.5%
16.4%
13.0%
6.7%
Q4 2015Q1 2016Q2 2016Q3 2016GA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.5%
0.5%
1.0%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016GA
Percentage of long-stay residents who have depressive symptoms
2.1%
2.1%
0.4%
0.4%
4.7%
Q4 2015Q1 2016Q2 2016Q3 2016GA
Percentage of long-stay residents with a urinary tract infection
2.1%
0.8%
0.8%
1.3%
3.4%
Q4 2015Q1 2016Q2 2016Q3 2016GA
Percentage of long-stay residents experiencing one or more falls with major injury
5.8%
4.1%
1.7%
0.9%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016GA
Percentage of long-stay residents with a catheter inserted and left in their bladder
1.3%
0.8%
0.4%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016GA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

25.0%
23.4%
18.8%
11.2%
80.3%
Q4 2015Q1 2016Q2 2016Q3 2016GA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
71.2%
51.4%
51.4%
51.4%
78.4%
Q4 2015Q1 2016Q2 2016Q3 2016GA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
81.8%
90.5%
72.1%
75.2%
61.1%
Q4 2015Q1 2016Q2 2016Q3 2016GA
Percentage of short-stay residents who made improvements in function
29.2%
23.9%
15.2%
13.7%
15.6%
Q4 2015Q1 2016Q2 2016Q3 2016GA
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
1.4%
0.9%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016GA
Percentage of short-stay residents who newly received an antipsychotic medication
2.8%
4.2%
4.1%
2.8%
1.2%
Q4 2015Q1 2016Q2 2016Q3 2016GA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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