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Northeast Atlanta Health And Rehabilitation Center

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Reviews
Overall Rating 1.3 / 5.0 ★★★★★

  • Marla Nargundkar
    ★★★★★ a month ago

    Not a place for anyone who needs intensive care or rehab. Not a good place for elderly or frail people. Got a lot of runaround. Poor coordination of care. Since their goal is rehab, they are not equipped for people who are bedridden. My mother left after just 3 weeks with a bedsore that they didn't report. Did not manage her pain sufficiently. She also lost a lot of weight and the nutritionist did not make sure she had healthy and easily digestible food. Make sure you have someone who can visit often and keep tabs on care. Some of the staff was great and I was really happy with their hard work. Other staff seemed completely indifferent or didn't seem able or willing to consider the serious and delicate state my elderly mother was in. She went into hospice immediately after their "care" and died within a week.

  • Peter Stroud
    ★★★★★ 5 months ago

    I see all of these terrible reviews and feel I definitely need to share my experience, which is to the contrary. My mother has been in NE Atlanta Rehab for the past 3 weeks and is about to be released. Her experience there has been nothing but positive, as well has mine. Their staff's professionalism, courtesy and attention, from nurses to physical, occupational and speech therapists, has been one of total diligence, organization and respect. Believe you me, if otherwise, I would've heard about it from my mother. Instead she has developed wonderful relationships with all of them during her stay there...And the end and most important result is she'll leave there tomorrow in tremendously better physical and mental shape than when she was admitted, which was straight over from St. Joseph's after a brief stay in ICU. Maybe the ability to establish relationships of mutual respect is the key that worked for her. But whatever the case, I couldn't recommend this team and rehab facility more highly. Total thumbs up and I appreciate their help and care.

  • Jason Smith
    ★★★★★ 5 months ago

    Don't listen to the other reviews...they're from the previous ownership. For short term rehabilitation, I would never put my loved one anywhere else. They have been so unbelievably kind to my mom while she's going through cancer and radiation. They have gone above and beyond what is required and made her so happy. They have been absolute angels during this tough time. The facility is clean and wonderful. I checked out every other place in Atlanta and this one is the best by a long shot. 5 stars!!!

  • Gayle Zibilich
    ★★★★★ in the last week

    I'm saddened to read so many recent poor reviews. The facility has been under completly new management since the terrible situation occured with the older gentleman... when it was all over the news quite some time ago... I feel that the staff and nurses all are doing as good a job as they possibly can and the facility is kept fairly clean and bright. My loved one is getting good care considering the poor health he is in. The staff has always seemed very friendly, helpful and happy towards others needs. Of course it is difficult to watch the elderly and sick at times because most of them aren't as mentally connected any more, and that is a sad and difficult situation under any circumstance. However, with my many visits they look well tended to. My brother isn't happy about his current physical condition, or being in such a place after his stroke of course...it's heartbreaking at times and he probably may never regain the abilities he had before. Considering the state he is in I believe he is well cared for and it would be impossible for my family to take care of his special needs . I wish he could still be on his own of course, however, this is probably going to be the best option for him now. He is gaining weight and has been kept clean and shaven,...nails trimmed, etc. My husband and I are currently very pleased with his care. I hope this will help others... As we all know, it's never easy to place loved ones in any facility actually...???

  • Casey D
    ★★★★★ 3 weeks ago

    This facility and the time my dad spent here was horrible and I hope no one has to go through the same experiences my family went through. I have listed the various experiences we went through. -My father was transferred from St. Joseph's Hospital by ambulance after open heart surgery. The ambulance drivers got him into his bed and no one entered the room to greet us, set us up, let us know about the admission procedures. I waited an hour before I searched out a nurse to get him a urinal. Then I had to contact them again to get a help button set up. After 2 hours finally someone came to discuss admissions. -My dad used the urinals at night and it was never emptied. It sat on his bedside table each day filled with pee and growing each night. -After PT (which he did love) he was brought back to the wrong room, put in the wrong bed, and left there. They only found him because I mentioned I was concerned because he had "been at PT" an hour longer than they said it would last. -Each day I came in and read through any paper work that was on his night table. Interestingly he had the Baseline Care Plan and Summary which had a section that said it had been shared and discussed with me... which it had not been. -I left the 2nd night making sure they were set up to give my dad his sleeping meds (which they did not give the night before). I spoke with the nurse in charge who was on the phone with the doctor and they said he would get his sleeping meds that night. I returned the next day to find they had not given him his medication. The nurse could not tell me why so she called the doctor and gave him my cell phone number to call me back. 6 hours later the doctor called the nursing station, he refused to call me, and said they were unable to fill the prescription and they could only administer it if I gave them his personal medication bottle. Yet the 1st day we arrived they scolded me from bringing in outside medication saying no outside medication is allowed in the building for any reason, not even to give to the nursing station. This further frustrated me because the doctor finally let me know at 7pm which is rush hour traffic and I live an hour away. If he had called me back at a reasonable time I would have been able to get the medication without rushing back before bedtime. AND I still wonder if anyone was planning on telling me this if I had not been so persistent about it. Don't they have to administer all medications as they are prescribed to the patient. -when we decided this was not the place for us, it took me 2 full days to get him discharged and transferred to another facility. When paperwork was asked to be transferred over they would send some of tbe paperwork leaving out important papers so that I would have to repeatedly follow up to get it faxed over again. The final fax where it said he was being discharged took an hour. First they resent the paperwork they had already sent instead of the discharge papers. Then they sent over paperwork that was not completely filled out. Then they sent it over without page 7. My dad went through open heart surgery and instead of sitting next to him and keeping him company and cheering on his small accomplishments, I was running around this building making sure he was getting meds, getting food, and trying to get him out of this prison. Please save yourself the time and frustration and find a different facility.

About Northeast Atlanta Health And Rehabilitation Center

General Information

Legal Business NameSsc Atlanta Operating Company LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 22, 1990 (28 years)
Capacity165
Residents128
Percent Occupied78%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityYes
Auto Sprinkler System In Required AreasYes

Ratings for Northeast Atlanta Health And Rehabilitation Center

Northeast Atlanta Health And Rehabilitation Center was reviewed by Medicare to have a rating of 1 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Georgia Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 9, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$594,680 fine
---Payment DenialPayment denial for 6 days
KSomeImmediate JeopardyComplaint+InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
KSomeImmediate JeopardyComplaint+InspectionProvide care by qualified persons according to each resident's written plan of care.
KSomeImmediate JeopardyComplaint+InspectionMake sure that the facility is administered in an acceptable way that maintains the well-being of each resident .
KSomeImmediate JeopardyComplaint+InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
KSomeImmediate JeopardyComplaint+InspectionEnsure services provided by the nursing facility meet professional standards of quality.
KSomeImmediate JeopardyComplaint+InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
KSomeImmediate JeopardyComplaint+InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
JFewImmediate JeopardyComplaint+Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
JFewImmediate JeopardyComplaint+InspectionProtect each resident from all abuse, physical punishment, and involuntary separation from others.
JFewImmediate JeopardyComplaint+InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
FManyPotential for HarmComplaint+InspectionEnsure that all nurse aids who have worked less than 4 months are enrolled in appropriate training or have been deemed competent to provide nursing and nursing related services.
FManyPotential for HarmComplaint+InspectionHave a detailed, written plan for disasters and emergencies, such as fire, severe weather, and missing residents.
FManyPotential for HarmComplaint+InspectionChoose a doctor to serve as the medical director to create resident care policies and coordinate medical care in the facility.
GFewActual HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmComplaint+InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
ESomePotential for HarmComplaint+InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmComplaint+InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmComplaint+InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmComplaint+InspectionEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.
DFewPotential for HarmComplaint+InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmComplaint+InspectionKeep residents' personal and medical records private and confidential.
BSomePotential for Minimal HarmComplaint+InspectionPost nurse staffing information/data on a daily basis.

March 3, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
GFewActual HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.

January 21, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$218,433 fine
JFewImmediate JeopardyComplaintEnsure services provided by the nursing facility meet professional standards of quality.
JFewImmediate JeopardyComplaintProvide care by qualified persons according to each resident's written plan of care.
JFewImmediate JeopardyComplaintMake sure that the facility is administered in an acceptable way that maintains the well-being of each resident .
JFewImmediate JeopardyComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
JFewImmediate JeopardyComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
JFewImmediate JeopardyComplaintLet residents refuse treatment, refuse to take part in an experiment, or formulate advance directives.
JFewImmediate JeopardyComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
JFewImmediate JeopardyComplaintProtect each resident from all abuse, physical punishment, and involuntary separation from others.
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.

September 4, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmComplaintUse a registered nurse at least 8 hours a day, 7 days a week.
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Northeast Atlanta Health And Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 55min
2hr 35min
ReportedExpected
CNA
1hr 15min
40min
ReportedExpected
LPN
25min
1hr 10min
ReportedExpected
RN
3hr 35min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

59.8%
68.2%
68.2%
68.2%
94.2%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
64.1%
62.6%
59.1%
61.0%
94.3%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
61.8%
62.2%
64.7%
70.6%
47.2%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
16.1%
21.6%
23.8%
15.8%
25.2%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
35.2%
37.2%
22.0%
16.6%
17.5%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents whose ability to move independently worsened
20.0%
16.9%
14.3%
18.9%
18.9%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents who received an antipsychotic medication
13.2%
17.2%
13.4%
12.3%
15.7%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents whose need for help with daily activities has increased
8.8%
7.1%
6.5%
7.3%
7.8%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents who lose too much weight
9.6%
3.9%
3.9%
1.5%
6.9%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of high risk long-stay residents with pressure ulcers
2.4%
2.5%
1.1%
0.0%
6.3%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
1.1%
0.0%
0.0%
5.3%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents who have depressive symptoms
4.9%
4.1%
4.3%
2.4%
4.3%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents with a urinary tract infection
1.9%
3.0%
2.2%
1.2%
3.1%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents experiencing one or more falls with major injury
1.6%
1.3%
0.0%
0.0%
1.7%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

54.0%
67.0%
73.2%
85.3%
81.6%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
57.1%
60.2%
60.2%
60.2%
79.3%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
77.8%
67.0%
69.8%
75.1%
65.8%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of short-stay residents who made improvements in function
11.1%
4.0%
11.1%
10.5%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of short-stay residents who self-report moderate to severe pain
3.2%
1.6%
0.0%
0.0%
2.6%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of short-stay residents who newly received an antipsychotic medication
0.5%
0.6%
1.5%
1.0%
0.9%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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