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Stevens Park Health And Rehabilitation Center, LLC

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Reviews
Overall Rating 3.6 / 5.0 ★★★★★

  • Ome boy
    ★★★★★ 6 months ago

    So far the care has been great, much better than being in a hospital medsurg floor. The PT/OT team is excellent and they actually had a meeting to discuss goals, the plans, and insurance and discharge needs. To anyone, that's especially important and not to be taken for granted. Lots of facilities never do this and the family and patient feel lost. My family member has increased movement and health from where he was 4 weeks ago and that speaks volumes. The RNs and PCAs are super excellent and so far my family member has had baths and bed changes every day almost. That being said, I only ask that a FEW PCA's and RN's stop being so defensive. It comes across rude and as a defense mechanism. We have been nothing but polite and respectful and understanding of the fact that there are many other residents. We already feel extremely powerless and helpless, and are very reliant and dependent on their care. It's unnerving already to feel this way, and extremely more depressing to feel as if a few of the staff may hate you or ignore your loved one from their demeanor. They seem to have a lot of experience and with that experience should come understanding that healthcare is frustrating for everyone involved. In any case, your loved one will be cared for here, period. Be vigilant, and visit often, because some things like bed sores, depression, and failure to thrive happen quickly and are often hard to avoid if not.

  • Judith Fleenor
    ★★★★★ 9 months ago

    My husband was a patient there for four weeks for rehab after open heart surgery. If I was giving stars for the PT & OT staff, I would give them 10 if I could. They are very knowledgeable, professional, patient and committed to getting patients stronger and prepared for discharge. There were several nurses who were outstanding, loving, caring, and knowledgeable; however, there were several who just were not. All medications come pre-packaged from a pharmacy supply concern in this area. One afternoon, a nurse came in with a pill for my husband; when asked what it was she said: "Plavix". I told her that he could not take Plavix and it should be documented in his record. She said: "I'll be right back" and left the room, pill in hand. She was gone for quite a while and when she came back...she said: "This is Lasix" (the correct medication). Big difference!! I have no doubt that she had to go back and dig thru the trash for the package that the pill was taken from to find out what it was. What is scary is that she did not know what she was giving her patient, nor did she recognize that a Plavix pill does not look like a Lasix pill. All she knew was that it ended in "ix" and she just guessed when I asked her to identify it. One afternoon, I came into my husband's room while he was in PT. Sitting on his tray table was a pill cup with a white pill in it...I recognized it as the pill (a strong narcotic) that took for pain. He had requested the medicine and had to go to PT before the nurse got to his room with it. When she got to the room, she saw he was not there and just left a narcotic sitting there, instead of walking two doors down the hall to give it to him or to take it back with her until he returned to his room. How scary is that? There was yet another issue with his medication as well. Suffice it to say is that if you or your loved one is unable to keep up with the medications, it would well behoove you to have someone who can go over the medication list...carefully....and do that periodically. You can request a medication list and if you aren't familiar with the medications, take the list to your local pharmacist, primary care physician, etc. It was obvious to me that some of the nurses just opened the pill package, dumped the pills into a cup and offered them to the patient without knowing exactly what they were dispensing. I must add that each package not only has the name of each drug it contains, the dosage and the time to be given, but there is a physical description of each pill in the package (size, shape, color, etc). As a retired registered nurse, I know good nursing care when I see it...I also know when it is not so good. Not everyone has that advantage, so do be vigilant and pay attention. If something doesn't seem right to you, it probably isn't.

  • Roger Poston
    ★★★★★ 10 months ago

    Stevens Park was the rehab facility to which the hospital sent my geriatric mother, with dementia, after an operation for a broken hip. We were told by the hospital that within 24 hours of residence we would get an evaluation. Five days later, after repeated calls, voice mails, emails and notes, we still did not get a report. I was told that there was an evaluation, but absolutely no specifics. A catheter was left in for that time and they were unaware that she had a UTI. I called the hospital and asked about the patient records sent with her and voiced my concerns. I then received a call from the director, with her staff in attendance. I frankly told them, by category, about the complete lack of communication, condescending attitude, and complete lack of information about my mother. The conversation was not pleasant and some staff were defensive and argumentative. I stated that this person is my mother, I am her advocate, legal representative and simply wanted to know her status. Two days later, they had a care plan meeting. First, nursing care here is excellent. However, it is almost impossible to reach anyone there, with the exception of their financial director who is excellent. Feedback is minimal and almost nonexistent. This is absolutely not a facility that I can or will recommend.

  • Brian Henning
    ★★★★★ 6 years ago

    I've visited many times and have always left with a positive impression. Patients are happy and genuinely cared for. Staff is friendly and goes out of their way to help me find what I need. Administration is present and always actually interested in hearing what I have to say and helping me. I've observed them caring for the residents like they are their own moms and dads. You can't really say more than that about a place.

  • Lynn Reed
    ★★★★★ 2 years ago

    I would say it is mediocre care. The PT/OT teams are alright but overburdened with doing paperwork. Most all the staff seem to care about extraneous things over the client's needs. Equipment needed was not ordered until the week I was leaving (after 1 month), I found overall it looks clean but people are 2nd on the list of priorities. My medications were incorrectly dosed. When I received my medications (after checking out) I realized I was only getting HALF my meds which caused me not to be able to do the ONE thing I was there for & that was REHAB. I was in pain and also could not eat because of this! Food was a 3 on a scale of 1-10. You probably cannot find any better care anywhere, it is just another institution, but if your loved one is there I highly recommend you advocate for them and talk to the Admins & Doctor/Nurse Practitioners right away. The call button is a game that the assistants abuse and there are very slim checks and balances. I am glad I am HOME!

About Stevens Park Health And Rehabilitation Center, LLC

General Information

Legal Business NameStevens Park Health And Rehabilitation Center LLC
Ownership TypeNon Profit - Other
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 6, 2009 (10 years)
Capacity50
Residents48
Percent Occupied96%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Stevens Park Health And Rehabilitation Center, LLC

Stevens Park Health And Rehabilitation Center, LLC was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Georgia Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C
Stevens Park Health And Rehabilitation Center, LLC has not received any fines, complaints, or inspection problems in the last 3 years.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Stevens Park Health And Rehabilitation Center, LLC require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 35min
ReportedExpected
CNA
60min
45min
ReportedExpected
LPN
60min
1hr 35min
ReportedExpected
RN
4hr 35min
4hr 55min
ReportedExpected
Total Nursing

This facility also provides approximately 3hr 50min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

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94.2%
Q4 2016Q1 2017Q2 2017Q3 2017GA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
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94.3%
Q4 2016Q1 2017Q2 2017Q3 2017GA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
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47.2%
Q4 2016Q1 2017Q2 2017Q3 2017GA
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
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25.2%
Q4 2016Q1 2017Q2 2017Q3 2017GA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
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17.5%
Q4 2016Q1 2017Q2 2017Q3 2017GA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
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18.9%
Q4 2016Q1 2017Q2 2017Q3 2017GA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antipsychotic medication
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15.7%
Q4 2016Q1 2017Q2 2017Q3 2017GA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
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7.8%
Q4 2016Q1 2017Q2 2017Q3 2017GA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who lose too much weight
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6.9%
Q4 2016Q1 2017Q2 2017Q3 2017GA
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
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6.3%
Q4 2016Q1 2017Q2 2017Q3 2017GA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
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5.3%
Q4 2016Q1 2017Q2 2017Q3 2017GA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
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4.3%
Q4 2016Q1 2017Q2 2017Q3 2017GA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a urinary tract infection
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3.1%
Q4 2016Q1 2017Q2 2017Q3 2017GA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents experiencing one or more falls with major injury
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1.7%
Q4 2016Q1 2017Q2 2017Q3 2017GA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
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-
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0.4%
Q4 2016Q1 2017Q2 2017Q3 2017GA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

94.7%
91.7%
81.3%
70.1%
81.6%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
83.8%
88.1%
88.1%
88.1%
79.3%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
61.3%
70.0%
84.1%
83.9%
65.8%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of short-stay residents who made improvements in function
23.7%
27.4%
17.1%
8.3%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of short-stay residents who self-report moderate to severe pain
3.2%
1.1%
1.8%
2.5%
2.6%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of short-stay residents who newly received an antipsychotic medication
1.3%
2.4%
1.7%
0.0%
0.9%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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