★★★★★ 2 months ago
This place was no from the moment I walked in. I hated the care level. The unprofessional people the attended my Sister, the lying(She fell,)They say she just say on the floor. Bill, you don't scar up your knees when you just say on the floor. The smell and the very inattentiveness of the tech and nursing staff. 2 1/2 days were all we could take, she was out they were known to happy with us. We were there with her 8a to 8p and it still didn't matter we always had to go look for them when she needed help. No one ever came to check I imagine thats when they found her on the floor and concocted that lie. Never take your family member there they will not be treated with dignity.
★★★★★ 7 months ago
Where is the negative 1!! I wouldn't let them keep my dogs . My grandfather was there 3weeks and everyday i came something was wrong. They kept giving him tea even though we told them he cant have tea because he has prostrate cancer and it makes him bleed. They kept saying sorry. I witnessed a nurse get angry because the man could not feed himself she got angry and grunt and walk away. The admission person tell you all kind of lies to get you in there. It smelt like piss. It was one nurse my granfather had that actually would give him a bath he had boo boo on him that was so hard i couldnt believe it i got him out of there so fast don't leave your love ones here please! And they give them food portions that a child would eat.
★★★★★ 7 months ago
The ambulance people put me in bed and forgot to give me my call bell. I pay for 2 and 1/2 hours there! Even though the paramedic gave my papers to the unit secretary as we came in. I had a broke left hand and a post op broken right ankle. I had a temporary cast on. The beds are turned with one side against the wall. Those 12 inch TV on an arm went out decades ago. We needed one plug for the bed, one for the oxygen concentrator, one for my C-PAP machine, and one to use for my tablet and phone together. There were 2 plugs. 2. 2 that had to have plugs taped into them to keep them from falling out.in the saftey manual it states not to run cords under the bed. I asked several people to get a maintenance man down. My bed control had wires showing and all of a sudden in the middle of trying to sit up or lay down, it would quit working.again I repeatedly asked for maintenance man. I would get up to the wheelchair to sit. When I called for nurse I had to explain to numerous ones that I had to get back in bed and use a bedpan because the wheelchair wouldn't fit through the bathroom door. One nurse repeatedly told me I had to get in and out on the left side of the bed. I repeatedly told her I couldn't because 1) I had done this at home for 2 weeks before surgery and 1 week in the hospital after surgery and it had to be the right, 2) I had a broke left wrist and couldn't pull with it. I understand arguing with some one confused but I was alert and oriented. None of the nurses could tell me what meds that were handing out. Finally, after a week I got my electric problems fixed and my bed. Most meals were not very good and I couldn't choose for one week for some reason.i was not on a diabetic diet but continued to tell everyone as I was served cakes and ice cream. After I was able to choose meals I noted the only sweetener served was the pink, aspertame one. I had to repeatedly ask for yellow or blue sugar. I even wrote it on my menu when I filled it out but it never came. As I said I had to use a bed pan because although I had the seat in my room, the pot was never found. Most people barely wiped and one wiped excessively .Equipment seemed to be a problem there. The week after I arrived I had 2 doctor appointment and had to arrange for the van to take me. Then the first appointment, very late I might add, an ambulance showed up for me. Now they want me to pay all because the unit secretary "thought" I would need an ambulance when I was never asked by her if I wanted to go on the van. My insurance paid 100% ,for 20 days.before I was out of the hospital, my daughter started receiving bills in her name which she had no financial aspect to this at all. I'm tired of typing now. Needless to say it was a horrible experience.
★★★★★ 11 months ago
I Wasn't Sure At First , If I Was Going To Like It Here - Or Not !!
My Stay: 9-30-16 thru 11-3-16 .
It's A Quaint Little Nursing Facility
And Rehabilitation Center !!
BUT I LOVED IT !! ???
The Staff Were Profecional ,
Patient, Gentle and Kind !!
The Therapist Understanding,
Proficient, Helpful and Friendly !!
The Food Was So Good, I gained
Ten (10 ) Pounds ! I Felt Catered To ,
" Like A Princess ", By The Wonderful
People That , Manage,Prepare and Cater
The Abundant Nutritious Meals !!
? Thank You ?
I Made Friendships and Thought
Of My Care Givers As Family !!
I GOT CLOSE TO EVERYONE AND
FELT SAFE & CARED ABOUT !!
THANKS TO YOUR GOOD
CARE ? & ENCOURAGEMENT -?
I Was Able To Recuperate, Regain
My Strength & Endurance !! THANKS
For Teaching Me Safe Energy Saving-
Physical Management Skill's,
I Am Able To Go Home ,
Better Prepared For Life and Ready To Live !!
?" THANK YOU " ?
TO MY NEW FRIENDS & FAMILY --
I'LL NEVER FORGET YOU ALL At :
? PRUITT HEALTH AUSTELL ?
★★★★★ a year ago
During the time I was there I have to say the facility is very clean however I believe they have more custodians than actual nurses and help for their residents. The staff is very nice and help as much as possible there's just so much only a few nurses can do.