Willowwood Nursing Center

Do NOT send your family there! All of the negative reviews are true!! This place is a nightmare! I wish I could take my family member out of this facility but all the other homes are maxed to capacity. Unfortunately, my family member isn't in any condition to come home. The residents go unattended for hours at a time. When they fall, they still go unattended for long periods of time. They have to sit in their own urine and feces for hours at a time because the nurses are incompetent & they don't care about the residents there. The ceilings are falling apart, roaches crawl all over the rooms, and the facility is understaffed. There's maybe 3 good nurses out of the entire bunch. The rest of them are abusive-- physically and verbally-- to the residents. Someone needs to do a surprise visit here... this facility needs to be shut down. Max and the other staff members are evil. They've even stolen things out of my family members room. I won't stop until justice is reached. They already have several pending lawsuits.

I would give this place a 0 if I could. I work at a medical office and this office forgets to bring patients to their surgery appointments and follow ups. One patient was brought by transportation, left here and they didn't even come back to get the patient until 6:45 at night! Our office closes at 5pm. I am DISGUSTED with this nursing home. DO NOT let your loved ones live here. They can't even remember an appointment to remove cancer or stitches. I can only imagine they forget medications and other very important issues. Just absolutely ridiculous!!!!!!

I have seen jails that are far nicer than this place. I recommend you NEVER bring your loved ones here, ever. Residents go unattended, unbathed, unkept, and eventually are just left there alone to die. Shameful. Do not waste your money.

In fairness I realize no nursing homes have raving reveiws. Intially I was so disappointed and frustrated. I only chose it for location and availability. As the staff has gotten to know my mother during her rehab stay it has gotten better. There are some CNA that are rude and don't want to help. They come to the room press the call answer button in the appropriate time frame, but don't follow thru on the request or task. Actually the registered nurses are very good. They caught an UTI and have had doctors coming in regularly to handle it. They now have her on an IV antibiotic. An issue we continue to have is the food. I am food safe certified and there are big issues here. My mom has chewing issues and is on a mechanical diet (requires soft food) not cut up meats. I would think meatloaf, spagetti, chicken pot pie, and simple easy to eat homestyle food would be very easy to prepare in large quantities and make everyone happy. I have work for an assisted living community and it is clear they have insufficient equipment to make the food properly. Example...they place all sandwiches in the oven to melt cheese and make it a HOT meal item.. All it does is curl and dry the bread completely out and she can't eat it. They make equipment that can make 60 grilled cheese at a time without drying them but they dont have the equipment. I'm not sure why the dont place the sandwiches in baggies to keep them edible and soft. Older folks have a hard time chewing. They dont use proper insulated covers to keep food hot going to the room bound patients. They send biscuits and toast(oven bread) with no butter. I have worked out most issues but the food. It was so infuriating when it took 4 weeks to get a cup of coffee at breakfast. I finally brought a mini coffee maker in and would drive there to make it for her. She is getting it now. I understand there are new owners, and I am hopeful that they follow Google reveiws and make the needed changes. The staff seems excited about the new owners. And please have consistant uniforms, name badges and their position.

I just want to take the time and appreciate all the staff at willow wood. My mother had a stroke and couldn't walk and the only word that she would say was "right". Well at first I was reading the reviews for this place and was a little worried about having my mom here, but when I saw that my mom was approving in her speech and moving around more made me happy. Then one day I came to visit my mother and she was like I have something for you. When I got there she walked for me but I had to hold her hand but it was still amazing. Then a couple weeks after that I came back to see her she got up and walked by herself to the bathroom and back to her bed I was so amazed how this place has helped her to stay strong to get back to herself. My mom was suppose to be released on November 20th, but instead this place has helped my mom get out sooner then that. My mom is back home on Halloween October 31st.!!! Thank y'all so much.!! ?