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Willowwood Nursing Center

  1. Skilled Nursing Home Facilities
  2. Georgia
  3. Flowery Branch Skilled Nursing Home Facilities
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Reviews
Overall Rating 1.7 / 5.0 ★★★★★

  • demetrio perez
    ★★★★★ 4 weeks ago

    This place need to be torn down and set fire. There is so much neglect going on there and I was only there for a walk through. I seen a deceased mouse, and a few roaches. The phone was ringing while staff was strolling on their cell. I over heard I assume the administrator being rude to one of the employees not sure why. Ya, if I could have given a negative I would have. But I was able to find a more suitable place for my uncle

  • Taneshia Gatica-Perez
    ★★★★★ a month ago

    The issue with this nursing home is it's administrator she has no clue how to run the building nor how to appreciate her staff. The patients are suffering because of their lack of supplies and staff. Ppl come and go there because of the administrator.The nurses are definitely dedicated to patient care but they barely have the tools they need to do their job and they are abused by their leader Tamara Gentle who is a bottom of the barrel heartless careless selfish individual me personally I would never send my dead dog there simply because of her leadership. She need to be in-service on customer service and leadership. The DON at my time of employment there was the only reason SOME of the staff did not walk out. I ended my employment there solely because of the leadership. To the families that are searching for a home for their love ones please do your research DO NOT SEND YOUR LOVE ONES THERE

  • Beth Hill
    ★★★★★ 4 months ago

    The nursing facility governing authorities should make a surprise visit. Conditions are terrible. There are a few very hard working dedicated employees that are frustrated & overwhelmed. I'm spending as much time as I can to look after my loved one because I'm pretty sure he won't be properly cared for. Fortunately we are just here for rehab.

  • Bruce Banner
    ★★★★★ 2 months ago

    If I could give minus stars, I would. This place is infested with rodents in the kitchen, ceiling, and laundry. There are roaches all over the building. Thousands seek refuge in the kitchen. The parking lot is literally crumbling. Nurses are abusive. One named Jackie is very nasty to the patients verbally and physically. Residents fall all the time and are left to call for help for hours. Ignored. One died of a massive heart attack and no one knew until she'd already turned blue. This place is neglectful, ceiling molding and leaking and only tiles are replaced when they finally fall through. The roof leaks are untouched and have been for three years. Don't put your loved ones here if you care about them.

  • Kristina Peck
    ★★★★★ 3 months ago

    This place is horrible! Roaches, very rude nurses, when you call to check on your loved ones you have to call 10 times before they answer the phone then they put you on hold!! I wish I could take my dad out of there but I have no control over it, my aunt is in control! But this place is horrible!! I want my dad out!!

About Willowwood Nursing Center

General Information

Legal Business NameWillowwood Nursing Center Inc
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 1, 1984 (35 years)
Capacity100
Residents86
Percent Occupied86%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Willowwood Nursing Center

Willowwood Nursing Center was reviewed by Medicare to have a rating of 1 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Georgia Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 14, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaint+InspectionMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
FManyPotential for HarmComplaint+InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmComplaint+InspectionMake sure that the facility is administered in an acceptable way that maintains the well-being of each resident .
ESomePotential for HarmComplaint+InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
ESomePotential for HarmComplaint+InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
ESomePotential for HarmComplaint+InspectionHave enough nurses to care for every resident in a way that maximizes the resident's well being.
ESomePotential for HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmComplaint+Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
ESomePotential for HarmComplaint+InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
ESomePotential for HarmComplaint+InspectionAllow residents the right to participate in the planning or revision of care and treatment.
ESomePotential for HarmComplaint+InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmComplaint+InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmComplaint+InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmComplaint+InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmComplaint+InspectionGive residents a notice of rights, rules, services and charges.
DFewPotential for HarmComplaint+InspectionProvide or obtain dental services for each resident.

July 31, 2015 - 4 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$17,408 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Willowwood Nursing Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 60min
2hr 25min
ReportedExpected
CNA
45min
35min
ReportedExpected
LPN
35min
1hr
ReportedExpected
RN
3hr 20min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 5min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

87.0%
68.3%
68.3%
67.5%
94.2%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
72.8%
79.2%
76.0%
67.1%
94.3%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
22.7%
31.8%
37.9%
23.1%
47.2%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
23.1%
25.5%
27.3%
25.9%
25.2%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
16.4%
7.9%
0.0%
6.6%
17.5%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents whose ability to move independently worsened
19.0%
20.3%
22.5%
16.4%
18.9%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents who received an antipsychotic medication
12.9%
12.7%
1.7%
6.6%
15.7%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents whose need for help with daily activities has increased
8.2%
4.3%
5.4%
10.3%
7.8%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents who lose too much weight
4.6%
1.8%
5.1%
4.5%
6.9%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
1.6%
1.5%
1.6%
6.3%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
5.3%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents who have depressive symptoms
3.8%
0.0%
1.4%
7.7%
4.3%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents with a urinary tract infection
2.5%
2.8%
1.3%
1.3%
3.1%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents experiencing one or more falls with major injury
3.7%
2.1%
2.9%
4.2%
1.7%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

6.7%
12.5%
2.2%
7.8%
81.6%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
17.6%
14.6%
14.6%
14.6%
79.3%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
65.8%
Q4 2016Q1 2017Q2 2017Q3 2017GA
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
-
17.6%
14.3%
11.9%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017GA
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
3.1%
3.0%
3.0%
2.6%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
1.2%
2.1%
4.0%
0.9%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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