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Willowwood Nursing Center

  1. Skilled Nursing Home Facilities
  2. Georgia
  3. Flowery Branch Skilled Nursing Home Facilities
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Reviews
Overall Rating 1.9 / 5.0 ★★★★★

  • Kristen Robinson
    ★★★★★ in the last week

    This place would receive negative stars if possible. Please I beg you don't send your loved ones here! Just in 24 hours my grandfather had issues here. We read reviews but were told not to worry about them because only people mad make reviews. Now I know there aren't good reviews because this place is terrible. Within 24 hours my grandfather fell out of his chair and hit his head. They made him go to the ER but didn't take him for at least 4 hours later so he could eat dinner. Luckily he was sent back from the hospital with no problems. Then that night he fell out of his bed and called for help for 3 hours!! While there may be good people who work here their system of caring for the residents is not good! There are other things I could complain about such as the crappy beds but I think this situation alone is horrific!

  • Miguel Banuelos
    ★★★★★ a week ago

    This place is horrible. Do not bring your love ones here.

  • Carrie Stephens
    ★★★★★ 3 months ago

    The roof needs redone or fixed over my grandmother's bed is a spot where it has been leaking also there is alot of roaches in the nursing home..I mentioned everything 3 months ago and it has not been fixed. Why keep residents in something like this alot needs to be fixed. Some nurses are nice,some are very ruse and nasty, but the building itself needs improvement and work for the safety and health for the residents. Also I seen other reviews of roaches 8 months ago shouldn't something be done about this!? they want to take resident's money but can't take care of them better than this! The roof, roaches, some nurses, and overall building need work and nurses and people that work here should be nicer they wouldn't want one of their family members in this building! They need do something about the smell too! I know the perfect company to help with the roof and to fix overall building but they don't want to pay for it!

  • Samantha Murray
    ★★★★★ a month ago

    My grandfather was placed here. This place is disgusting and the staff is uncaring and rude. He will never go back there. I feel so bad for anyone that has to go there. This place needs to be shut down.

  • Karl Klein
    ★★★★★ 8 months ago

    If there was a way to rate them without a star I would. These people don't have the residence safety or best interests in mind. A family friend was admitted last week, then Friday sent back to the hospital. We were told he fell out of a wheel chair. He was sent to the hospital with no identifications and unconscious. The home said the ambulance lost the paper work. Right. We also found out he didn't fall out of a chair, he fell out of the bed and laid there for who knows how long bleeding with a head injury now. This place should be investigated and shut down. Absolute trash and uncaring lying staff. DON'T SEND ANYONE HERE IF YOU AT ALL CARE FOR THEM!!

About Willowwood Nursing Center

General Information

Legal Business NameWillowwood Nursing Center Inc
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 1, 1984 (34 years)
Capacity100
Residents86
Percent Occupied86%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Willowwood Nursing Center

Willowwood Nursing Center was reviewed by Medicare to have a rating of 1 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Georgia Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 14, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaint+InspectionMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
FManyPotential for HarmComplaint+InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmComplaint+InspectionMake sure that the facility is administered in an acceptable way that maintains the well-being of each resident .
ESomePotential for HarmComplaint+InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
ESomePotential for HarmComplaint+InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
ESomePotential for HarmComplaint+InspectionHave enough nurses to care for every resident in a way that maximizes the resident's well being.
ESomePotential for HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmComplaint+Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
ESomePotential for HarmComplaint+InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
ESomePotential for HarmComplaint+InspectionAllow residents the right to participate in the planning or revision of care and treatment.
ESomePotential for HarmComplaint+InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmComplaint+InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmComplaint+InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmComplaint+InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmComplaint+InspectionGive residents a notice of rights, rules, services and charges.
DFewPotential for HarmComplaint+InspectionProvide or obtain dental services for each resident.

July 31, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$17,408 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Willowwood Nursing Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 60min
2hr 25min
ReportedExpected
CNA
45min
35min
ReportedExpected
LPN
35min
1hr
ReportedExpected
RN
3hr 20min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 5min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

87.0%
68.3%
68.3%
67.5%
94.2%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
72.8%
79.2%
76.0%
67.1%
94.3%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
22.7%
31.8%
37.9%
23.1%
47.2%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
23.1%
25.5%
27.3%
25.9%
25.2%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
16.4%
7.9%
0.0%
6.6%
17.5%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents whose ability to move independently worsened
19.0%
20.3%
22.5%
16.4%
18.9%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents who received an antipsychotic medication
12.9%
12.7%
1.7%
6.6%
15.7%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents whose need for help with daily activities has increased
8.2%
4.3%
5.4%
10.3%
7.8%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents who lose too much weight
4.6%
1.8%
5.1%
4.5%
6.9%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
1.6%
1.5%
1.6%
6.3%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
5.3%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents who have depressive symptoms
3.8%
0.0%
1.4%
7.7%
4.3%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents with a urinary tract infection
2.5%
2.8%
1.3%
1.3%
3.1%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents experiencing one or more falls with major injury
3.7%
2.1%
2.9%
4.2%
1.7%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

6.7%
12.5%
2.2%
7.8%
81.6%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
17.6%
14.6%
14.6%
14.6%
79.3%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
65.8%
Q4 2016Q1 2017Q2 2017Q3 2017GA
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
-
17.6%
14.3%
11.9%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017GA
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
3.1%
3.0%
3.0%
2.6%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
1.2%
2.1%
4.0%
0.9%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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