Willowwood Nursing Center
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Reviews
Overall Rating 2.2 / 5.0 ★★★★★
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Carrie Stephens★★★★★ a month agoThe roof needs redone or fixed over my grandmother's bed is a spot where it has been leaking also there is alot of roaches in the nursing home..I mentioned everything 3 months ago and it has not been fixed. Why keep residents in something like this alot needs to be fixed. Some nurses are nice,some are very ruse and nasty, but the building itself needs improvement and work for the safety and health for the residents. Also I seen other reviews of roaches 8 months ago shouldn't something be done about this!? they want to take resident's money but can't take care of them better than this! The roof, roaches, some nurses, and overall building need work and nurses and people that work here should be nicer they wouldn't want one of their family members in this building! They need do something about the smell too! I know the perfect company to help with the roof and to fix overall building but they don't want to pay for it!
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Karl Klein★★★★★ 6 months agoIf there was a way to rate them without a star I would. These people don't have the residence safety or best interests in mind. A family friend was admitted last week, then Friday sent back to the hospital. We were told he fell out of a wheel chair. He was sent to the hospital with no identifications and unconscious. The home said the ambulance lost the paper work. Right. We also found out he didn't fall out of a chair, he fell out of the bed and laid there for who knows how long bleeding with a head injury now. This place should be investigated and shut down. Absolute trash and uncaring lying staff. DON'T SEND ANYONE HERE IF YOU AT ALL CARE FOR THEM!!
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Kimberly McCollum★★★★★ 8 months agoThey placed my mother here on Monday, HORRIBLE place!! They wouldn't give her food said hospital should have feed her before placement SHE is a Diabetic!! Her bed was a piece of plywood with foam and the bed rails, etc were broken. She was refused her meds because they said they had no doctors orders which we knew was NOT true. Family had to get her meds and they argued we could not give her meds to her BUT yet refused to give her her shots. When the family left and went home for the night later that night she started having chest pains they called family asking what to do instead of calling 911...we advised them to call 911 and she went back to hospital. Place was nasty and showed no concern of her health and wellbeing....
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Hayley Creamer★★★★★ 9 months agoThis place is so disgusting. I would NEVER think about putting any of my loved ones here. Over the past weekend I did my clinicals here for my school. Theres 8 of us who did clinicals here and pretty much all of us saw cockroaches in different residents' rooms. This morning I walked into a residents' room to give her her lunch and she asked me 'can you please step on that?' I looked down to be met with the biggest cockroach I've ever seen. I went to kill it and it started crawling up the wall and making a hissing sound. It scared the resident so bad. Once I told the CNA and cleaning lady, they simply said 'well we are scared of bugs so we aren't gonna get it. It'll eventually go away.' Then walked away. All of the staff here only care about money. They don't care about the residents. The living environment is horrible. The food they are fed is absolutely disgusting. Yesterday they had steak for lunch and literally only one person was able to eat it. They were hard as bricks. Everyone was complaining. Would not recommend this place to anyone.
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Marcia Williams★★★★★ 2 years agoI have been working with this nursing center for a while now...and I am pleased to say that my experience has been wonderful...Yes in every environment that you may work for may not be as amazing as the next, but you make the best out of every situation. I walked into an environment full of warm, and joyful nursing staff along with the amazing administrator Ms. Sharon Jones who has made my career opportunity the best change in my life thus far. I have had the opportunity to be trained by one of the best Social Services Directors ever Mr. James Pope. Mr. Pope has shown me things I didn't know as taking the roll of an Director and I'm very appreciative of that. Now on to what I have read previously on the reviews...every and I mean every Nursing home has there up and downs along with any other residential facilities here in Georgia...Is this not the South??? To all that are reading reviews of Willow Wood Nursing Center please come and experience the warmth as I have. If you are thinking of placing your loved one with Willow Wood please come and Tour our great facility 8am to 5pm. Thank you
About Willowwood Nursing Center
General Information
| Legal Business Name | Willowwood Nursing Center Inc |
| Ownership Type | For Profit - Corporation |
| Changed Ownership In The Last 12 Months | No |
| First Accepted Medicare | October 1, 1984 (34 years) |
| Capacity | 100 |
| Residents | 86 |
| Percent Occupied | 86% |
| Program Participation | Medicare And Medicaid |
| Resident And Family Councils | Resident |
| In Hospital | No |
| Continuing Care Retirement Community | No |
| Special Focus Facility | No |
| Auto Sprinkler System In Required Areas | Yes |
Ratings for Willowwood Nursing Center
Willowwood Nursing Center was reviewed by Medicare to have a rating of 1 out of 5 stars.
About Medicare Ratings | Overall Rating |
| Health Inspections Rating |
 | Quality Measures Rating |
 | Staff Rating |
| RN Staff Rating |
Overall Ratings of Georgia Nursing Homes
Fines, Complaints, and Inspection Problems in the Past 3 Years 
Compare The Number of Problems
Types of Problems at Nursing Homes
Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.
| Residents Affected | |||
| Severity of the Deficiency | Few | Some | Many |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
October 14, 2016 - 2 years ago
| Residents Affected | Severity | Source/Type | Description | |
|---|---|---|---|---|
| F | Many | Potential for Harm | Complaint+Inspection | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. |
| F | Many | Potential for Harm | Complaint+Inspection | Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards. |
| E | Some | Potential for Harm | Complaint+Inspection | Make sure that the facility is administered in an acceptable way that maintains the well-being of each resident . |
| E | Some | Potential for Harm | Complaint+Inspection | Keep accurate, complete and organized clinical records on each resident that meet professional standards. |
| E | Some | Potential for Harm | Complaint+Inspection | Set up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action. |
| E | Some | Potential for Harm | Complaint+Inspection | Have enough nurses to care for every resident in a way that maximizes the resident's well being. |
| E | Some | Potential for Harm | Complaint+Inspection | Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. |
| E | Some | Potential for Harm | Complaint+Inspection | 1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. |
| E | Some | Potential for Harm | Complaint+Inspection | Develop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property. |
| E | Some | Potential for Harm | Complaint+Inspection | Allow residents the right to participate in the planning or revision of care and treatment. |
| E | Some | Potential for Harm | Complaint+Inspection | Assist those residents who need help with eating/drinking, grooming and personal and oral hygiene. |
| D | Few | Potential for Harm | Complaint+Inspection | Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being. |
| D | Few | Potential for Harm | Complaint+Inspection | Reasonably accommodate the needs and preferences of each resident. |
| D | Few | Potential for Harm | Complaint+Inspection | Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| D | Few | Potential for Harm | Complaint+Inspection | Give residents a notice of rights, rules, services and charges. |
| D | Few | Potential for Harm | Complaint+Inspection | Provide or obtain dental services for each resident. |
July 31, 2015 - 3 years ago
| Residents Affected | Severity | Source/Type | Description | |
|---|---|---|---|---|
| - | - | - | Fine | $17,408 fine |
Staffing Levels Per Resident per Day
Medicare determines the expected staffing time per resident per day depending on level of care the residents of Willowwood Nursing Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.
| 1hr 60min | 2hr 25min |
| Reported | Expected |
| CNA | |
| 45min | 35min |
| Reported | Expected |
| LPN | |
| 35min | 1hr |
| Reported | Expected |
| RN | |
| 3hr 20min | 4hr 5min |
| Reported | Expected |
| Total Nursing | |
This facility also provides approximately 5min per resident per WEEK of physical therapist time.
Quality Measures for Long Stay Residents
| 87.0% | 68.3% | 68.3% | 67.5% | 94.2% | 94.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | GA | U.S. |
| 72.8% | 79.2% | 76.0% | 67.1% | 94.3% | 94.1% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | GA | U.S. |
| 22.7% | 31.8% | 37.9% | 23.1% | 47.2% | 47.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | GA | U.S. |
| 23.1% | 25.5% | 27.3% | 25.9% | 25.2% | 22.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | GA | U.S. |
| 16.4% | 7.9% | 0.0% | 6.6% | 17.5% | 18.2% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | GA | U.S. |
| 19.0% | 20.3% | 22.5% | 16.4% | 18.9% | 15.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | GA | U.S. |
| 12.9% | 12.7% | 1.7% | 6.6% | 15.7% | 15.0% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | GA | U.S. |
| 8.2% | 4.3% | 5.4% | 10.3% | 7.8% | 7.1% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | GA | U.S. |
| 4.6% | 1.8% | 5.1% | 4.5% | 6.9% | 5.6% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | GA | U.S. |
| 0.0% | 1.6% | 1.5% | 1.6% | 6.3% | 5.6% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | GA | U.S. |
| 0.0% | 0.0% | 0.0% | 0.0% | 5.3% | 4.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | GA | U.S. |
| 3.8% | 0.0% | 1.4% | 7.7% | 4.3% | 3.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | GA | U.S. |
| 2.5% | 2.8% | 1.3% | 1.3% | 3.1% | 3.4% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | GA | U.S. |
| 3.7% | 2.1% | 2.9% | 4.2% | 1.7% | 1.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | GA | U.S. |
| 0.0% | 0.0% | 0.0% | 0.0% | 0.4% | 0.4% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | GA | U.S. |
Quality Measures for Short Stay Residents
| 6.7% | 12.5% | 2.2% | 7.8% | 81.6% | 83.1% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | GA | U.S. |
| 17.6% | 14.6% | 14.6% | 14.6% | 79.3% | 81.0% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | GA | U.S. |
| - | - | - | - | 65.8% | 67.5% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | GA | U.S. |
| - | 17.6% | 14.3% | 11.9% | 14.2% | 13.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | GA | U.S. |
| 0.0% | 3.1% | 3.0% | 3.0% | 2.6% | 2.0% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | GA | U.S. |
| 0.0% | 1.2% | 2.1% | 4.0% | 0.9% | 0.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | GA | U.S. |
