Willowwood Nursing Center
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Reviews
Overall Rating 1.8 / 5.0 ★★★★★
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Beth Hill★★★★★ 2 months agoThe nursing facility governing authorities should make a surprise visit. Conditions are terrible. There are a few very hard working dedicated employees that are frustrated & overwhelmed. I'm spending as much time as I can to look after my loved one because I'm pretty sure he won't be properly cared for. Fortunately we are just here for rehab.
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Taneshia Gatica-Perez★★★★★ 3 months agoThe issue with this nursing home is it's administrator she has no clue how to run the building nor how to appreciate her staff. The patients are suffering because of their lack of supplies and staff ppl come and go there because of the administrator..The nurses are definitely dedicated to patient care but they barely have the tools they need to do their job and they are abused by their leader Tamara Gentle who is a bottom of the barrel heartless careless selfish individual me personally I would never send my dead dog there simply because of her leadership
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Kristina Peck★★★★★ 3 weeks agoThis place is horrible! Roaches, very rude nurses, when you call to check on your loved ones you have to call 10 times before they answer the phone then they put you on hold!! I wish I could take my dad out of there but I have no control over it, my aunt is in control! But this place is horrible!! I want my dad out!!
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Kristen Robinson★★★★★ 3 months agoDONT DO IT. This place would receive negative stars if possible. Please I beg you don't send your loved ones here! Just in 24 hours my grandfather had issues here. We read reviews but were told not to worry about them because only people mad make reviews. Now I know there aren't good reviews because this place is terrible. Within 24 hours my grandfather fell out of his chair and hit his head. They made him go to the ER but didn't take him for at least 4 hours later so he could eat dinner. Luckily he was sent back from the hospital with no problems. Then that night he fell out of his bed and called for help for 3 hours!! While there may be good people who work here their system of caring for the residents is not good! There are other things I could complain about such as the crappy beds but I think this situation alone is horrific! P.s. by the time my loved ones got out of there, so many other issues with this place was shown. Should be shut down...
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Carrie Stephens★★★★★ 3 months agoThe roof needs redone or fixed over my grandmother's bed is a spot where it has been leaking also there is alot of roaches in the nursing home..I mentioned everything 3 months ago and it has not been fixed. Why keep residents in something like this alot needs to be fixed. Some nurses are nice,some are very ruse and nasty, but the building itself needs improvement and work for the safety and health for the residents. Also I seen other reviews of roaches 8 months ago shouldn't something be done about this!? they want to take resident's money but can't take care of them better than this! The roof, roaches, some nurses, and overall building need work and nurses and people that work here should be nicer they wouldn't want one of their family members in this building! They need do something about the smell too! I know the perfect company to help with the roof and to fix overall building but they don't want to pay for it! I came back on here after writing this 4 months ago and the place still hasn't changed!! Still roaches crawling around, rude nasty nurses that don't care about the residents, I really wish I could get my grandmother out of there before something else happens to her!! Please don't take your loved ones here unless you don't love them this place is aweful, bad with roaches crawling around the place needs to be shut down. These people shouldn't even be getting paid!!
About Willowwood Nursing Center
General Information
| Legal Business Name | Willowwood Nursing Center Inc |
| Ownership Type | For Profit - Corporation |
| Changed Ownership In The Last 12 Months | No |
| First Accepted Medicare | October 1, 1984 (34 years) |
| Capacity | 100 |
| Residents | 86 |
| Percent Occupied | 86% |
| Program Participation | Medicare And Medicaid |
| Resident And Family Councils | Resident |
| In Hospital | No |
| Continuing Care Retirement Community | No |
| Special Focus Facility | No |
| Auto Sprinkler System In Required Areas | Yes |
Ratings for Willowwood Nursing Center
Willowwood Nursing Center was reviewed by Medicare to have a rating of 1 out of 5 stars.
About Medicare Ratings | Overall Rating |
| Health Inspections Rating |
 | Quality Measures Rating |
 | Staff Rating |
| RN Staff Rating |
Overall Ratings of Georgia Nursing Homes
Fines, Complaints, and Inspection Problems in the Past 3 Years 
Compare The Number of Problems
Types of Problems at Nursing Homes
Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.
| Residents Affected | |||
| Severity of the Deficiency | Few | Some | Many |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
October 14, 2016 - 2 years ago
| Residents Affected | Severity | Source/Type | Description | |
|---|---|---|---|---|
| F | Many | Potential for Harm | Complaint+Inspection | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. |
| F | Many | Potential for Harm | Complaint+Inspection | Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards. |
| E | Some | Potential for Harm | Complaint+Inspection | Make sure that the facility is administered in an acceptable way that maintains the well-being of each resident . |
| E | Some | Potential for Harm | Complaint+Inspection | Keep accurate, complete and organized clinical records on each resident that meet professional standards. |
| E | Some | Potential for Harm | Complaint+Inspection | Set up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action. |
| E | Some | Potential for Harm | Complaint+Inspection | Have enough nurses to care for every resident in a way that maximizes the resident's well being. |
| E | Some | Potential for Harm | Complaint+Inspection | Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. |
| E | Some | Potential for Harm | Complaint+Inspection | 1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. |
| E | Some | Potential for Harm | Complaint+Inspection | Develop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property. |
| E | Some | Potential for Harm | Complaint+Inspection | Allow residents the right to participate in the planning or revision of care and treatment. |
| E | Some | Potential for Harm | Complaint+Inspection | Assist those residents who need help with eating/drinking, grooming and personal and oral hygiene. |
| D | Few | Potential for Harm | Complaint+Inspection | Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being. |
| D | Few | Potential for Harm | Complaint+Inspection | Reasonably accommodate the needs and preferences of each resident. |
| D | Few | Potential for Harm | Complaint+Inspection | Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| D | Few | Potential for Harm | Complaint+Inspection | Give residents a notice of rights, rules, services and charges. |
| D | Few | Potential for Harm | Complaint+Inspection | Provide or obtain dental services for each resident. |
July 31, 2015 - 4 years ago
| Residents Affected | Severity | Source/Type | Description | |
|---|---|---|---|---|
| - | - | - | Fine | $17,408 fine |
Staffing Levels Per Resident per Day
Medicare determines the expected staffing time per resident per day depending on level of care the residents of Willowwood Nursing Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.
| 1hr 60min | 2hr 25min |
| Reported | Expected |
| CNA | |
| 45min | 35min |
| Reported | Expected |
| LPN | |
| 35min | 1hr |
| Reported | Expected |
| RN | |
| 3hr 20min | 4hr 5min |
| Reported | Expected |
| Total Nursing | |
This facility also provides approximately 5min per resident per WEEK of physical therapist time.
Quality Measures for Long Stay Residents
| 87.0% | 68.3% | 68.3% | 67.5% | 94.2% | 94.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | GA | U.S. |
| 72.8% | 79.2% | 76.0% | 67.1% | 94.3% | 94.1% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | GA | U.S. |
| 22.7% | 31.8% | 37.9% | 23.1% | 47.2% | 47.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | GA | U.S. |
| 23.1% | 25.5% | 27.3% | 25.9% | 25.2% | 22.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | GA | U.S. |
| 16.4% | 7.9% | 0.0% | 6.6% | 17.5% | 18.2% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | GA | U.S. |
| 19.0% | 20.3% | 22.5% | 16.4% | 18.9% | 15.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | GA | U.S. |
| 12.9% | 12.7% | 1.7% | 6.6% | 15.7% | 15.0% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | GA | U.S. |
| 8.2% | 4.3% | 5.4% | 10.3% | 7.8% | 7.1% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | GA | U.S. |
| 4.6% | 1.8% | 5.1% | 4.5% | 6.9% | 5.6% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | GA | U.S. |
| 0.0% | 1.6% | 1.5% | 1.6% | 6.3% | 5.6% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | GA | U.S. |
| 0.0% | 0.0% | 0.0% | 0.0% | 5.3% | 4.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | GA | U.S. |
| 3.8% | 0.0% | 1.4% | 7.7% | 4.3% | 3.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | GA | U.S. |
| 2.5% | 2.8% | 1.3% | 1.3% | 3.1% | 3.4% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | GA | U.S. |
| 3.7% | 2.1% | 2.9% | 4.2% | 1.7% | 1.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | GA | U.S. |
| 0.0% | 0.0% | 0.0% | 0.0% | 0.4% | 0.4% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | GA | U.S. |
Quality Measures for Short Stay Residents
| 6.7% | 12.5% | 2.2% | 7.8% | 81.6% | 83.1% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | GA | U.S. |
| 17.6% | 14.6% | 14.6% | 14.6% | 79.3% | 81.0% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | GA | U.S. |
| - | - | - | - | 65.8% | 67.5% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | GA | U.S. |
| - | 17.6% | 14.3% | 11.9% | 14.2% | 13.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | GA | U.S. |
| 0.0% | 3.1% | 3.0% | 3.0% | 2.6% | 2.0% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | GA | U.S. |
| 0.0% | 1.2% | 2.1% | 4.0% | 0.9% | 0.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | GA | U.S. |
