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Willowwood Nursing Center

  1. Skilled Nursing Home Facilities
  2. Georgia
  3. Flowery Branch Skilled Nursing Home Facilities
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Reviews
Overall Rating 1.8 / 5.0 ★★★★★

  • Regina Whitfield
    ★★★★★ 2 weeks ago

    Do NOT send your family there! All of the negative reviews are true!! This place is a nightmare! I wish I could take my family member out of this facility but all the other homes are maxed to capacity. Unfortunately, my family member isn't in any condition to come home. The residents go unattended for hours at a time. When they fall, they still go unattended for long periods of time. They have to sit in their own urine and feces for hours at a time because the nurses are incompetent & they don't care about the residents there. The ceilings are falling apart, roaches crawl all over the rooms, and the facility is understaffed. There's maybe 3 good nurses out of the entire bunch. The rest of them are abusive-- physically and verbally-- to the residents. Someone needs to do a surprise visit here... this facility needs to be shut down. Max and the other staff members are evil. They've even stolen things out of my family members room. I won't stop until justice is reached. They already have several pending lawsuits.

  • Stephanie Myers
    ★★★★★ 3 weeks ago

    I would give this place a 0 if I could. I work at a medical office and this office forgets to bring patients to their surgery appointments and follow ups. One patient was brought by transportation, left here and they didn't even come back to get the patient until 6:45 at night! Our office closes at 5pm. I am DISGUSTED with this nursing home. DO NOT let your loved ones live here. They can't even remember an appointment to remove cancer or stitches. I can only imagine they forget medications and other very important issues. Just absolutely ridiculous!!!!!!

  • JD Lee
    ★★★★★ a month ago

    I have seen jails that are far nicer than this place. I recommend you NEVER bring your loved ones here, ever. Residents go unattended, unbathed, unkept, and eventually are just left there alone to die. Shameful. Do not waste your money.

  • Jennifer Gault
    ★★★★★ 2 weeks ago

    In fairness I realize no nursing homes have raving reveiws. Intially I was so disappointed and frustrated. I only chose it for location and availability. As the staff has gotten to know my mother during her rehab stay it has gotten better. There are some CNA that are rude and don't want to help. They come to the room press the call answer button in the appropriate time frame, but don't follow thru on the request or task. Actually the registered nurses are very good. They caught an UTI and have had doctors coming in regularly to handle it. They now have her on an IV antibiotic. An issue we continue to have is the food. I am food safe certified and there are big issues here. My mom has chewing issues and is on a mechanical diet (requires soft food) not cut up meats. I would think meatloaf, spagetti, chicken pot pie, and simple easy to eat homestyle food would be very easy to prepare in large quantities and make everyone happy. I have work for an assisted living community and it is clear they have insufficient equipment to make the food properly. Example...they place all sandwiches in the oven to melt cheese and make it a HOT meal item.. All it does is curl and dry the bread completely out and she can't eat it. They make equipment that can make 60 grilled cheese at a time without drying them but they dont have the equipment. I'm not sure why the dont place the sandwiches in baggies to keep them edible and soft. Older folks have a hard time chewing. They dont use proper insulated covers to keep food hot going to the room bound patients. They send biscuits and toast(oven bread) with no butter. I have worked out most issues but the food. It was so infuriating when it took 4 weeks to get a cup of coffee at breakfast. I finally brought a mini coffee maker in and would drive there to make it for her. She is getting it now. I understand there are new owners, and I am hopeful that they follow Google reveiws and make the needed changes. The staff seems excited about the new owners. And please have consistant uniforms, name badges and their position.

  • heartbreaker sam
    ★★★★★ 3 months ago

    I just want to take the time and appreciate all the staff at willow wood. My mother had a stroke and couldn't walk and the only word that she would say was "right". Well at first I was reading the reviews for this place and was a little worried about having my mom here, but when I saw that my mom was approving in her speech and moving around more made me happy. Then one day I came to visit my mother and she was like I have something for you. When I got there she walked for me but I had to hold her hand but it was still amazing. Then a couple weeks after that I came back to see her she got up and walked by herself to the bathroom and back to her bed I was so amazed how this place has helped her to stay strong to get back to herself. My mom was suppose to be released on November 20th, but instead this place has helped my mom get out sooner then that. My mom is back home on Halloween October 31st.!!! Thank y'all so much.!! ?

About Willowwood Nursing Center

General Information

Legal Business NameWillowwood Nursing Center Inc
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 1, 1984 (35 years)
Capacity100
Residents86
Percent Occupied86%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Willowwood Nursing Center

Willowwood Nursing Center was reviewed by Medicare to have a rating of 1 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Georgia Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

July 31, 2015 - 5 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$17,408 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Willowwood Nursing Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 60min
2hr 25min
ReportedExpected
CNA
45min
35min
ReportedExpected
LPN
35min
1hr
ReportedExpected
RN
3hr 20min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 5min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

87.0%
68.3%
68.3%
67.5%
94.2%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
72.8%
79.2%
76.0%
67.1%
94.3%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
22.7%
31.8%
37.9%
23.1%
47.2%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
23.1%
25.5%
27.3%
25.9%
25.2%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
16.4%
7.9%
0.0%
6.6%
17.5%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents whose ability to move independently worsened
19.0%
20.3%
22.5%
16.4%
18.9%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents who received an antipsychotic medication
12.9%
12.7%
1.7%
6.6%
15.7%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents whose need for help with daily activities has increased
8.2%
4.3%
5.4%
10.3%
7.8%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents who lose too much weight
0.0%
1.6%
1.5%
1.6%
6.3%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents who self-report moderate to severe pain
4.6%
1.8%
5.1%
4.5%
6.9%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
5.3%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents who have depressive symptoms
3.8%
0.0%
1.4%
7.7%
4.3%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents with a urinary tract infection
2.5%
2.8%
1.3%
1.3%
3.1%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents experiencing one or more falls with major injury
3.7%
2.1%
2.9%
4.2%
1.7%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

6.7%
12.5%
2.2%
7.8%
81.6%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
17.6%
14.6%
14.6%
14.6%
79.3%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
65.8%
Q4 2016Q1 2017Q2 2017Q3 2017GA
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
-
17.6%
14.3%
11.9%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017GA
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
3.1%
3.0%
3.0%
2.6%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
1.2%
2.1%
4.0%
0.9%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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