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Place At Pooler, The

  1. Skilled Nursing Home Facilities
  2. Georgia
  3. Pooler Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.5 / 5.0 ★★★★★

  • Samantha Dempsey
    ★★★★★ 2 weeks ago

    I call the resident line so much and have only ever gotten them to answer 2 times! I live 3 states away, so I can never get in contact with my grandma! The receptionist is very RUDE when she talks on the phone. They don't get her to talk to me when I call the main office either. They put me on hold forever just to tell me to call back, and when I call back I still don't get to speak to her! I've even asked them to have her call me. Nothing! If they disrespect the resident's family, I can only imagine how they treat the residents! ETA: 01/20/2020 Threatened to call in a wellness check and they magically let me speak to my grandma today after numerous times of being told no! So if you can't get ahold of your loved ones, do what i did! Sad it even has to be done but you gotta do what you gotta do. I call the resident line all the time and never get an answer. So I call the front desk, they tell me to call the resident line...then don't answer the resident line. Enough is enough! How hard is it to just get a resident on the phone??

  • amber brunati
    ★★★★★ 2 months ago

    DO NOT send your loved one here. They tried to kill my dad twice. I showed up unexpectedly (I live in Chicago) and he was slumped over in his wheelchair and almost dead! Doctors told me he was so septic from a UTI that had I not showed up he would be dead. This place is pathetic (and that's me being nice).

  • Roxann Smith
    ★★★★★ 6 months ago

    So far so good I have no complaints my mom been there since July 29th and they taking good care of her... Keep up the good work!!!

  • Quesadilla Babbles
    ★★★★★ 2 years ago

    If you could put negative stars I would. The admissions lady that I spoke to on behalf of my employer at first was very nice and insightful with giving information. However, when it came to actually sending the information she refused to answer any and all calls making the front desk staff say she was always in a meeting, or that she was on the phone with another patient. She would not respond to messages, refused to acknowledge if faxes were received, and overall made this a very trying experience. If it were up to me she would be removed and placed in a position she wouldn't have to deal with people.

  • Charlene Van Dinter
    ★★★★★ a year ago

    Once we entered the building, there was nobody at the front desk. When we finally found a man that worked there, he directed us to the nurse station. There was an elderly woman sitting in the hallway with one of her breasts hanging out and there were 5 nurses standing at the nurse station. Why one of them couldn't cover the elderly woman up is beyond me. When we told them my fathers name and asked them what room he was in, they didn't know his name and referred to him as the man with glasses. The nurse staff was not professional and didn't come off as approachable. Once we got into his room, there was a cotton ball with blood on it and a cup under his bed as well as two used gloves, a lid that was laying in what looked like small poop particles, and a dirty shirt of his which were all scattered across his floor. I then told one of the nurses who cleaned out up. She told me the previous nurse said she used my fathers shirt to wipe up the tea she accidently spilt and said it was "clean". My father also had to call my sister because 3 hours after telling the staff he needed his soiled diaper changed, they still hadn't come to take care of the matter. I definitely wouldn't recommend this place to anyone and I'm hoping my father gets out of there asap!

About Place At Pooler, The

General Information

Legal Business NameThe Place At Pooler, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 10, 1982 (38 years)
Capacity122
Residents76
Percent Occupied62%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Place At Pooler, The

Place At Pooler, The was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Georgia Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 8, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
ESomePotential for HarmHealth InspectionProvide bedrooms that don't allow residents to see each other when privacy is needed.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Place At Pooler, The require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 15min
ReportedExpected
CNA
1hr
35min
ReportedExpected
LPN
25min
55min
ReportedExpected
RN
3hr 30min
3hr 45min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
97.4%
97.4%
97.4%
94.2%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
98.6%
98.6%
97.3%
94.3%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
12.0%
17.9%
12.5%
0.0%
47.2%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
19.4%
16.9%
14.7%
15.7%
25.2%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
6.7%
7.9%
11.2%
18.8%
17.5%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents whose ability to move independently worsened
27.0%
25.0%
23.6%
23.6%
18.9%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents who received an antipsychotic medication
5.4%
6.3%
3.2%
20.0%
15.7%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents whose need for help with daily activities has increased
9.4%
11.3%
14.9%
8.2%
7.8%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents who lose too much weight
1.7%
0.0%
0.0%
0.0%
6.3%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents who self-report moderate to severe pain
3.3%
7.9%
7.1%
6.5%
6.9%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of high risk long-stay residents with pressure ulcers
1.6%
0.0%
0.0%
0.0%
5.3%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents who have depressive symptoms
3.2%
1.4%
0.0%
2.7%
4.3%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents with a urinary tract infection
6.2%
5.4%
5.4%
4.1%
3.1%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents experiencing one or more falls with major injury
1.3%
2.0%
2.7%
0.9%
1.7%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

95.2%
76.9%
59.5%
55.2%
81.6%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.6%
76.9%
76.9%
76.7%
79.3%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
65.8%
Q4 2016Q1 2017Q2 2017Q3 2017GA
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
14.7%
18.2%
4.5%
-
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017GA
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who self-report moderate to severe pain
2.9%
3.7%
0.0%
4.2%
2.6%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.9%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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