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Roswell Nursing & Rehab Center

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Reviews
Overall Rating 2.2 / 5.0 ★★★★★

  • Larry Goldstein
    ★★★★★ a month ago

    Please take the time to read this review, as I feel that people only tend to leave nursing home reviews when things go wrong. Now look, having a loved one in a nursing home for any reason is stressful, and I was admittedly concerned about my father when we chose Roswell Nursing and Rehab for his 3 week stay - the reviews were not always favorable. But I can say first-hand, now that his stay there is over, that I am SO GLAD we chose this facility. The entire staff (Thanks Dee, you rock!) was so great, they all got to know my father and communicated with me very well with regards to updates on his condition, recommendations, anything at all. He progressed very well in his rehab stay there, and the overall experience was VERY good. The only thing that kept me from giving a 5-star review is that they do need to tweak the system where a resident hits the button to call for assistance - it lights an alert light outside their room, but doesn't send a signal to anyone. But all things considered, his stay there was very good, I am very appreciative for their help!

  • Terry Leech
    ★★★★★ a month ago

    This place is the worst of the worst! Truth be told it's a death sentence for anyone that enters, abandon all hope he who enters this hell hole they literally murdered my mother ! The bottom level is definitely the last stop before the grave! They keep people here against there will to milk the insurance company's. The staff is filled with gross incompetence and negligent insensitive staff there !eft in there own feces and urine sad but true! I've seen people actually whisked away to a getaway vehicle and the staff trying to stop them! Abandon all hope he who enters there! ALWAYS put an out or safety check in your poa,or there's nothing to stop the greedy DEMONS from casting you into he'll in this case my evil bro Kenneth Ray leech ll and his wife Piggy who will get there's no doubt in some nursing facility!!!!!!

  • Diane Neal
    ★★★★★ 3 months ago

    My dad was here for rehab after a broken hip. The therapy staff was great but they don't work for the facility. My dad has advanced dementia and needs help eating and they should have seen this in the first day he was there. He lost his bottom dentures and nobody noticed it until I pointed it out. The best they could tell me was that a nurse said she knew he had them three days before. He wasn't able to eat what was being given and all they could says was "we can't force people to eat". No, but when you lose their teeth, you could change their diet so they can at least eat something! I pulled him out eatlier than they wanted and thankfully the assisted living he had been in helped me with the transition. I was told by the social worker it was up to me to arrange transportation. When I asked for recommendations, the social worker gave me a couple of names. I now know that it is highly unusual for the facility to not help arrange transportation. When I told them how concerned I was about the fact that he had lost a considerable amount of weight and that based on what I had seen I had zero confindence in them, the only response from the social worker was an "Okay, we can discharge him." No concern for what I told her or for the fact that I felt he was being cared for improperly. This was the most uncaring group of people I have ever been around! He was also discharged with medications for opioid pain meds and a sleeping pill even though it was specifically in his file that he doesn't do well on those types of meds especially with the dementia. Maybe he wasn't progressing in therapy more because he was drugged up. Update: My father passed away less than a month after we got him out of this awfull olace. I couldn't prove it in court but I will always believe they hastened his death by their lack of care.

  • david barnes
    ★★★★★ 4 months ago

    My spouse has been there 2 week we couldn't be more pleased great nurses and physical therapy i visit frequently and have never experienced the you'll odor some people are speaking of and she is quite comfortable I would highly recommend this facility

  • Ian Colombo
    ★★★★★ 7 months ago

    We called the facility to follow up on medication for our grandmother. We had her discharged on a Wednesday, and were given 3 days of her medication by a nurse at the facility. They told us that someone would contact us about picking up the the rest of the supply on Friday. We were never contacted. A phone call to the facility at 3:30 on Friday had us instructed to wait for a call back later that day. Another phone call at 7:15, after waiting for that call that never came, resulted in being put on hold for 40+ minutes only to be answered with a 'hello?', and then be promptly hung up on when we responded. Upon immediately calling back, our call was bumped directly to voicemail. It would seem they kept us on hold, hoping we would give up. When we did not simply go away, they answered, at 8:00 pm, and then hung up. This seems to be a stall tactic, waiting for the night service to become active, which, would keep our subsequent call from bothering them. This is not acceptable. We will be notifying the referring hospital about this and our grandmothers insurance company.

About Roswell Nursing & Rehab Center

General Information

Legal Business NameRoswell Cypress LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 1, 1989 (29 years)
Capacity268
Residents182
Percent Occupied68%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Roswell Nursing & Rehab Center

Roswell Nursing & Rehab Center was reviewed by Medicare to have a rating of 1 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Georgia Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

July 19, 2017 - 10 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
ESomePotential for HarmComplaintMake sure that the facility is administered in an acceptable way that maintains the well-being of each resident .
ESomePotential for HarmComplaintMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.

September 1, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$19,571 fine
ESomePotential for HarmComplaint+InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmComplaint+InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmComplaint+InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmComplaint+InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

October 29, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaint+InspectionReasonably accommodate the needs and preferences of each resident.
ESomePotential for HarmComplaint+InspectionProvide housekeeping and maintenance services.
ESomePotential for HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmComplaint+InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmComplaint+InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaint+InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmComplaint+InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmComplaint+InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmComplaint+InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionMake sure that a working call system is available in each resident's room or bathroom and bathing area.
DFewPotential for HarmHealth InspectionProvide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible.
DFewPotential for HarmComplaint+InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
DFewPotential for HarmComplaint+InspectionReview or revise the resident's care plan after any major change in physical or mental health.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmComplaint+InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Roswell Nursing & Rehab Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 30min
ReportedExpected
CNA
1hr 10min
45min
ReportedExpected
LPN
40min
1hr 15min
ReportedExpected
RN
3hr 55min
4hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

94.7%
93.8%
93.8%
93.8%
94.2%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.0%
98.2%
95.4%
95.8%
94.3%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
49.1%
49.0%
46.4%
47.2%
47.2%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
25.8%
29.4%
24.4%
30.0%
25.2%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
28.8%
30.1%
17.1%
28.8%
17.5%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents whose ability to move independently worsened
24.8%
23.2%
22.5%
22.6%
18.9%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents who received an antipsychotic medication
24.4%
23.6%
14.3%
18.5%
15.7%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents whose need for help with daily activities has increased
8.4%
8.5%
14.0%
6.7%
7.8%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents who lose too much weight
5.7%
9.5%
14.0%
7.2%
6.9%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of high risk long-stay residents with pressure ulcers
12.3%
6.8%
4.5%
3.8%
6.3%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
1.3%
1.8%
3.8%
5.3%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents who have depressive symptoms
6.0%
6.7%
3.5%
3.0%
4.3%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents with a urinary tract infection
1.8%
3.0%
4.6%
4.2%
3.1%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents experiencing one or more falls with major injury
2.2%
3.1%
2.1%
3.4%
1.7%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

79.3%
75.5%
73.7%
74.6%
81.6%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
62.0%
76.2%
76.2%
76.2%
79.3%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
81.4%
77.6%
79.8%
79.6%
65.8%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of short-stay residents who made improvements in function
25.9%
22.4%
8.9%
6.1%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of short-stay residents who self-report moderate to severe pain
3.1%
3.4%
1.1%
1.0%
2.6%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
1.1%
1.6%
1.3%
0.9%
Q4 2016Q1 2017Q2 2017Q3 2017GA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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