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Hilo Medical Center

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  3. Hilo Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.4 / 5.0 ★★★★★

  • Nadia Anderson
    ★★★★★ 2 months ago

    The new security measures are for what purpose I do not know. Maybe we live on the mainland attitude. After getting past that, I am forced to wait to see my own child who was brought here from school in ambulance for 20 minutes now. Still waiting. The front desk people are about as helpful as warts

  • Mary Espejo
    ★★★★★ 4 months ago

    Everyone there is amazing. They are caring and concerned. My own experience has been great and a few weeks ago they took care of my son after a freak accident at home that could have been much worse if not for the fast acting Emergency Department and the awesome Dr Hansen from the Bone and Joint Clinic! Thank you all.

  • Paula Mickelson
    ★★★★★ a month ago

    I worked in the HMC ICU as an RN. I was totally disheartened to witness blatent disrespect by physicians toward nurses and patients, and further shocked when this kind of unprofessional and unsafe behavior was supported by administrators. I would not recommend working at HMC or trusting your medical care to their staff.

  • D H
    ★★★★★ 2 months ago

    Great service for my wife Winona B. for her last days of life. Everyone went above and beyond to make her comfortable as possible. The most important thing to have is a Life Care Directive on file at the hospital. The doctors and staff knew exactly what my wife wanted and did just that. Not a easy thing to go thru but, thanks for everything HMC did for my wife Noni. Mahalo Bill B

  • Frances Hewes
    ★★★★★ 3 months ago

    The only thing worse than this God forsaken hospital is the pathetic ambulance that takes you there. Inept is putting it mildly. If you enjoy your life and want to live, I would not move to Hilo. God forbid you or your children have a medical emergency.

About Hilo Medical Center

General Information

Legal Business NameHilo Medical Center
Ownership TypeGovernment - State
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1967 ()
Capacity35
Residents29
Percent Occupied83%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalYes
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Hilo Medical Center

Hilo Medical Center was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Hawaii Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 20, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Hilo Medical Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 30min
2hr 30min
ReportedExpected
CNA
1hr 25min
45min
ReportedExpected
LPN
50min
1hr 10min
ReportedExpected
RN
5hr 45min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 50min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
100.0%
100.0%
100.0%
96.9%
Q4 2016Q1 2017Q2 2017Q3 2017HI
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
95.3%
Q4 2016Q1 2017Q2 2017Q3 2017HI
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
48.5%
Q4 2016Q1 2017Q2 2017Q3 2017HI
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
12.0%
8.3%
9.5%
-
9.9%
Q4 2016Q1 2017Q2 2017Q3 2017HI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
18.5%
Q4 2016Q1 2017Q2 2017Q3 2017HI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
8.3%
8.0%
9.5%
-
7.3%
Q4 2016Q1 2017Q2 2017Q3 2017HI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antipsychotic medication
-
-
-
-
11.2%
Q4 2016Q1 2017Q2 2017Q3 2017HI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
14.3%
12.0%
4.8%
8.2%
Q4 2016Q1 2017Q2 2017Q3 2017HI
Percentage of long-stay residents who lose too much weight
8.0%
13.0%
9.5%
-
3.2%
Q4 2016Q1 2017Q2 2017Q3 2017HI
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
-
-
-
-
5.6%
Q4 2016Q1 2017Q2 2017Q3 2017HI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
-
2.3%
Q4 2016Q1 2017Q2 2017Q3 2017HI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
3.6%
3.6%
0.0%
0.0%
3.0%
Q4 2016Q1 2017Q2 2017Q3 2017HI
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
0.0%
4.5%
2.3%
Q4 2016Q1 2017Q2 2017Q3 2017HI
Percentage of long-stay residents experiencing one or more falls with major injury
2.3%
2.2%
0.0%
-
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017HI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017HI
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

92.0%
86.2%
85.4%
92.3%
83.2%
Q4 2016Q1 2017Q2 2017Q3 2017HI
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.1%
86.2%
86.2%
86.2%
81.7%
Q4 2016Q1 2017Q2 2017Q3 2017HI
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
69.9%
70.5%
Q4 2016Q1 2017Q2 2017Q3 2017HI
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
25.0%
19.0%
21.9%
24.4%
12.0%
Q4 2016Q1 2017Q2 2017Q3 2017HI
Percentage of short-stay residents who self-report moderate to severe pain
-
-
0.0%
2.8%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017HI
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017HI
Percentage of short-stay residents with pressure ulcers that are new or worsened



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