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Hilo Medical Center

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Reviews
Overall Rating 3.7 / 5.0 ★★★★★

  • Clint Fowler
    ★★★★★ in the last week

    I came to the ER with no feeling on one side of my face, and deafness on the same side. I received care immediately. Doctor, nurses, and imaging staff were empathetic, attentive, and professional.

  • Monique Temple
    ★★★★★ a month ago

    Had big islands new year's baby Jan1 2018, and the women helping me after my csection were amazing always wanted to help feed my baby and rock him to sleep . I can't wait to come here to deliver my next soon!

  • Madrina Fennell
    ★★★★★ in the last week

    First off by saying, I gave birth to my first child and the epidural that I got was the worst experience ever, I get it's there job to bend you in half so they can do what they need to do however from what my husband told me when they did it blood was spitting out of my back, and they did i it a second time! Without me knowing about it and during this whole time I'm crying in agony my neck hurts so bad the nurse keeps pushing me down to the part where I can't breathe and I start to go dizzy and almost pass out and I'm crying out asking if there finished and the nurse is pushing me more down saying your doing a good job and during that whole time the nurse and the guy doing my epidural are talking stories and when he messed up all he said was "whoops", and to make matters even worst they have a room after you deliver baby, they knew this room was broken AC wise like it was freezing cold!!! Not only was me and my husband cold but my poor baby was too!! I asked if they can fix the AC kinda hinting for another room and there like sorry we know the AC is broken and walked out of the room!! They shouldn't be giving a family and a new baby a freezing room! They should close it off until the AC is fixed! Also on another note, I wanted my labor to be secretive as in if someone calls to come to me first to ask if I wanted them to have general info on how I'm doing, someone called I'm not gonna state who but basically asked for my room number and whatever! And they gave it to it! What if it was someone dangerous to my family? Your just gonna let some random person call and ask where my room number is? At this point I'm furious! And do everything I can to make sure no visitors come, and hurried up to go home because I didn't want to be there anymore I was sick of it all, and then the people from medata names joleen gave me the hardest time of my life she was 1 very rude about my child birth certificate taking to long to write down what my daughter is, mind you I feel so sick I just gave birth she had no sympathy! I wrote down that I'm Cherokee Indian and she crosses it off and says Cherokee is not a tribe! And makes me sign it and gave me additute for taking to long and I ended up forgetting to put Hawaiian but due to her poor education on not knowing Cherokee Indian I am having the most hardest time of my life for the past 4-5 months!! On fixing my daughters birth certificate trying to obtain proof of Cherokee Indian from my grandmother who has alhtimerz and there stating we need to know he parents name but no one of my family knows who her father is! I have spoken to someone to take care of the Cherokee matter but all they can do is train there people. I wish I discussed the rest of this when I did but had forgotten because I had to tend to my child. Just wanting to state that I have never had this much of a bad experience in my life! And I hope to god that I don't ever go to this hospital for my next child!

  • Adam Green
    ★★★★★ a month ago

    At Hilo medical center I received the worst level of care that I have ever received. I have been to third world countries and received much better care. I fell into a lava tube and tore up my legs.. very deep wounds. Dr. Silverman didn't even look at the injury, just peeked behind the bandages and told me that I need antibiotics and left, never to be seen agian. He gave me no advise for healing, no new bandages or antibiotic cream. Because the cuts were on my butt the doctor seemed awkward and very brief. The must unprofessional and unhelpful doctor I have ever seen. I want to ask Dr. Silverman why he became a doctor.. because I think he may have forgotten.

  • Melissa Wight
    ★★★★★ 8 months ago

    The whole staff was so believing amazing. Can't say enough. The er staff watched my 6 old kid when I had to have emergency surgery. Every person in that hospital has a beautiful soul. Thank you for saving my life.

About Hilo Medical Center

General Information

Legal Business NameHilo Medical Center
Ownership TypeGovernment - State
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1967 ()
Capacity35
Residents29
Percent Occupied83%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalYes
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Hilo Medical Center

Hilo Medical Center was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Hawaii Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 20, 2017 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.

October 21, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionKeep all essential equipment working safely.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionProvide activities to meet the interests and needs of each resident.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Hilo Medical Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 30min
2hr 30min
ReportedExpected
CNA
1hr 25min
45min
ReportedExpected
LPN
50min
1hr 10min
ReportedExpected
RN
5hr 45min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 50min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
100.0%
100.0%
100.0%
96.9%
Q4 2016Q1 2017Q2 2017Q3 2017HI
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
95.3%
Q4 2016Q1 2017Q2 2017Q3 2017HI
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
48.5%
Q4 2016Q1 2017Q2 2017Q3 2017HI
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
12.0%
8.3%
9.5%
-
9.9%
Q4 2016Q1 2017Q2 2017Q3 2017HI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
18.5%
Q4 2016Q1 2017Q2 2017Q3 2017HI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
8.3%
8.0%
9.5%
-
7.3%
Q4 2016Q1 2017Q2 2017Q3 2017HI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antipsychotic medication
-
-
-
-
11.2%
Q4 2016Q1 2017Q2 2017Q3 2017HI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
14.3%
12.0%
4.8%
8.2%
Q4 2016Q1 2017Q2 2017Q3 2017HI
Percentage of long-stay residents who lose too much weight
8.0%
13.0%
9.5%
-
3.2%
Q4 2016Q1 2017Q2 2017Q3 2017HI
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
-
-
-
-
5.6%
Q4 2016Q1 2017Q2 2017Q3 2017HI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
-
2.3%
Q4 2016Q1 2017Q2 2017Q3 2017HI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
3.6%
3.6%
0.0%
0.0%
3.0%
Q4 2016Q1 2017Q2 2017Q3 2017HI
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
0.0%
4.5%
2.3%
Q4 2016Q1 2017Q2 2017Q3 2017HI
Percentage of long-stay residents experiencing one or more falls with major injury
2.3%
2.2%
0.0%
-
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017HI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017HI
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

92.0%
86.2%
85.4%
92.3%
83.2%
Q4 2016Q1 2017Q2 2017Q3 2017HI
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.1%
86.2%
86.2%
86.2%
81.7%
Q4 2016Q1 2017Q2 2017Q3 2017HI
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
69.9%
70.5%
Q4 2016Q1 2017Q2 2017Q3 2017HI
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
25.0%
19.0%
21.9%
24.4%
12.0%
Q4 2016Q1 2017Q2 2017Q3 2017HI
Percentage of short-stay residents who self-report moderate to severe pain
-
-
0.0%
2.8%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017HI
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017HI
Percentage of short-stay residents with pressure ulcers that are new or worsened



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