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Hilo Medical Center

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Reviews
Overall Rating 3.7 / 5.0 ★★★★★

  • tortugamonroe
    ★★★★★ 2 months ago

    Please excuse this late entry. I went into the ER mid-May while I was there visiting. I was in a lot of pain and from intake, all the way to when I left, I really felt the care and professionalism. I'm really grateful to a nurse called Dennis. He held my hand while I was getting treated and took care of me until I left. Thank you so much for your kindness Dennis. I am eternally grateful. And to the rest of the team working in the ER that Sunday morning on 5.14.17, thank you very much for your care. You guys all rock!!!

  • Jenifer Abramson
    ★★★★★ 5 months ago

    I am very pleased with the help I received at Hilo Medical Center yesterday. I was taken in via Emergency quickly. All of the staff, from the triage nurse and other assistants, to radiology and doctors were warm, welcoming and professional.

  • Jai Ceraso
    ★★★★★ 3 months ago

    When I was there they did not have enough staff for me to stay overnight and I was flown to a better hospital on a different island. When my brother was there and I was visiting I saw what looked like it could have been a old blood stain on the floor.

  • Sirye Seong
    ★★★★★ 7 months ago

    We did't satisfied service from Emergency room. The reason is below. 1. They took the blood but they didn't do blood test. or We couldn't receive any report of it. 2. Physician didn't know the reason why I was sick. and asked have CT. But CT result was good. And told us it looks like a muscle spasm. and did Tylenol prescription. 3. I suffered next 5 day being worse and feeling cold. So wend to the other hospital in Kona (Hawaii Family Physicians). Doctor told me It is thyroid problem. Now I've got right prescription and can see heath getting better. I can't pay money with wrong prescription. They charged me $730 for Emergency Physician Statement.

  • Cara Urwin
    ★★★★★ 4 months ago

    Too many negative experiences to list them all. First experience with them, they nearly killed my husband. Second emergency they almost caused my sons g-tube stoma to close up. Here now with hubby on the verge of catastrophe, praying they send him to Oahu to get some answers.

About Hilo Medical Center

General Information

Legal Business NameHilo Medical Center
Ownership TypeGovernment - State
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1967 ()
Capacity35
Residents29
Percent Occupied83%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalYes
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Hilo Medical Center

Hilo Medical Center was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Hawaii Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 20, 2017 - 4 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.

October 21, 2016 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionKeep all essential equipment working safely.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionProvide activities to meet the interests and needs of each resident.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.

October 30, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
CManyPotential for Minimal HarmHealth InspectionProvide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Hilo Medical Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 30min
2hr 30min
ReportedExpected
CNA
1hr 25min
45min
ReportedExpected
LPN
50min
1hr 10min
ReportedExpected
RN
5hr 45min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 50min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
100.0%
100.0%
100.0%
96.9%
Q4 2016Q1 2017Q2 2017Q3 2017HI
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
95.3%
Q4 2016Q1 2017Q2 2017Q3 2017HI
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
48.5%
Q4 2016Q1 2017Q2 2017Q3 2017HI
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
12.0%
8.3%
9.5%
-
9.9%
Q4 2016Q1 2017Q2 2017Q3 2017HI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
18.5%
Q4 2016Q1 2017Q2 2017Q3 2017HI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
8.3%
8.0%
9.5%
-
7.3%
Q4 2016Q1 2017Q2 2017Q3 2017HI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antipsychotic medication
-
-
-
-
11.2%
Q4 2016Q1 2017Q2 2017Q3 2017HI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
14.3%
12.0%
4.8%
8.2%
Q4 2016Q1 2017Q2 2017Q3 2017HI
Percentage of long-stay residents who lose too much weight
8.0%
13.0%
9.5%
-
3.2%
Q4 2016Q1 2017Q2 2017Q3 2017HI
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
-
-
-
-
5.6%
Q4 2016Q1 2017Q2 2017Q3 2017HI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
-
2.3%
Q4 2016Q1 2017Q2 2017Q3 2017HI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
3.6%
3.6%
0.0%
0.0%
3.0%
Q4 2016Q1 2017Q2 2017Q3 2017HI
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
0.0%
4.5%
2.3%
Q4 2016Q1 2017Q2 2017Q3 2017HI
Percentage of long-stay residents experiencing one or more falls with major injury
2.3%
2.2%
0.0%
-
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017HI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017HI
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

92.0%
86.2%
85.4%
92.3%
83.2%
Q4 2016Q1 2017Q2 2017Q3 2017HI
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.1%
86.2%
86.2%
86.2%
81.7%
Q4 2016Q1 2017Q2 2017Q3 2017HI
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
69.9%
70.5%
Q4 2016Q1 2017Q2 2017Q3 2017HI
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
25.0%
19.0%
21.9%
24.4%
12.0%
Q4 2016Q1 2017Q2 2017Q3 2017HI
Percentage of short-stay residents who self-report moderate to severe pain
-
-
0.0%
2.8%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017HI
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017HI
Percentage of short-stay residents with pressure ulcers that are new or worsened



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