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Hilo Medical Center

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Reviews
Overall Rating 3.6 / 5.0 ★★★★★

  • Joshua Irwin
    ★★★★★ 3 weeks ago

    My stay at the Psychiatric Ward at Hilo Medical Center was loathsome. The security guards everywhere at the center make haste to slander the patients as much as possible. The psychiatrist I spoke to was on a screen because despite being able to pay for dozens of miserable security guards, the administration apparently cannot afford a SINGLE psychiatrist. The nurse practitioner who checked up on me at the psychiatric ward itself was indubitably on drugs and slandered me for not exercising enough and literally laughed at a separate patient in the ward during our appointment. The worst part: I ordered a tofu sandwich for lunch and they didn't give me any bread... just a large hunk of fried, unflavored tofu.

  • Olivia Kuheana
    ★★★★★ a month ago

    After waiting 2 hours for 1 dr to tell me they cant do an xray cause it wont show everytjing they need to see and need a c-scan, and then another dr comes n says an xray should be fine, then telling me i cant just go there for narcotics, even tho i refused meds from the beginning when they tried to push meds on me when i first got in the room, and just want to know what the fk is going on.Not everyone is looking for a quick fix lady, some of us actually want to stop shh!t from getting worse, or help so they can get on with there lives!

  • Clint Fowler
    ★★★★★ 5 months ago

    I came to the ER with no feeling on one side of my face, and deafness on the same side. I received care immediately. Doctor, nurses, and imaging staff were empathetic, attentive, and professional.

  • THERESA BENEDICTO
    ★★★★★ 4 months ago

    First of all came to ER to see my dad and first thing that I see is this lady who was asleep at the desk who was startled when the door opened. Then sitting in the wait room, trying to get some rest and you have this security guard who's talking about his life story with the ER registrar, and talk about professionalism. Either they are not aware we can hear every word being said, about how not so clean the bathrooms are too how he used to be locked up by his family. But that was not all, his vocabulary only consisted of the F bomb. I mean seriously, I don't want to be hearing about your story and the F here, F there while trying to focus on what's happening to my family. Keep that business when your off the clock not within the confinement of the ER room. Where has the professionalism gone for a facility such as this! Either make that privacy window thicker so no one else car hear what's going on back there or train your employees better on how they represent your company!

  • Menee Story
    ★★★★★ 2 months ago

    This place is terrible! Racist, unsanitary, and unprofessional. The housekeeping department has some of the worst human beings I've ever met!

About Hilo Medical Center

General Information

Legal Business NameHilo Medical Center
Ownership TypeGovernment - State
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1967 ()
Capacity35
Residents29
Percent Occupied83%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalYes
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Hilo Medical Center

Hilo Medical Center was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Hawaii Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 20, 2017 - 1 year ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.

October 21, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionKeep all essential equipment working safely.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionProvide activities to meet the interests and needs of each resident.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Hilo Medical Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 30min
2hr 30min
ReportedExpected
CNA
1hr 25min
45min
ReportedExpected
LPN
50min
1hr 10min
ReportedExpected
RN
5hr 45min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 50min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
100.0%
100.0%
100.0%
96.9%
Q4 2016Q1 2017Q2 2017Q3 2017HI
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
95.3%
Q4 2016Q1 2017Q2 2017Q3 2017HI
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
48.5%
Q4 2016Q1 2017Q2 2017Q3 2017HI
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
12.0%
8.3%
9.5%
-
9.9%
Q4 2016Q1 2017Q2 2017Q3 2017HI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
18.5%
Q4 2016Q1 2017Q2 2017Q3 2017HI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
8.3%
8.0%
9.5%
-
7.3%
Q4 2016Q1 2017Q2 2017Q3 2017HI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antipsychotic medication
-
-
-
-
11.2%
Q4 2016Q1 2017Q2 2017Q3 2017HI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
14.3%
12.0%
4.8%
8.2%
Q4 2016Q1 2017Q2 2017Q3 2017HI
Percentage of long-stay residents who lose too much weight
8.0%
13.0%
9.5%
-
3.2%
Q4 2016Q1 2017Q2 2017Q3 2017HI
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
-
-
-
-
5.6%
Q4 2016Q1 2017Q2 2017Q3 2017HI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
-
2.3%
Q4 2016Q1 2017Q2 2017Q3 2017HI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
3.6%
3.6%
0.0%
0.0%
3.0%
Q4 2016Q1 2017Q2 2017Q3 2017HI
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
0.0%
4.5%
2.3%
Q4 2016Q1 2017Q2 2017Q3 2017HI
Percentage of long-stay residents experiencing one or more falls with major injury
2.3%
2.2%
0.0%
-
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017HI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017HI
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

92.0%
86.2%
85.4%
92.3%
83.2%
Q4 2016Q1 2017Q2 2017Q3 2017HI
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.1%
86.2%
86.2%
86.2%
81.7%
Q4 2016Q1 2017Q2 2017Q3 2017HI
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
69.9%
70.5%
Q4 2016Q1 2017Q2 2017Q3 2017HI
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
25.0%
19.0%
21.9%
24.4%
12.0%
Q4 2016Q1 2017Q2 2017Q3 2017HI
Percentage of short-stay residents who self-report moderate to severe pain
-
-
0.0%
2.8%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017HI
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017HI
Percentage of short-stay residents with pressure ulcers that are new or worsened



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