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Manorcare Health Services-Utica Ridge

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  2. Iowa
  3. Davenport Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.4 / 5.0 ★★★★★

  • Terrence Furlong
    ★★★★★ 3 weeks ago

    Thank you thank you thank you!! My uncle is able to go back home because of the great care he received after being hospitalized from a fall, hip fracture, pneumonia, and respiratory issues. It was a shame we placed him in a nursing home closer to home instead of coming to you directly. Your distance was worth the drive for our family! After failing at that other nursing home and having to return to the hospital, we did better research and found you!! Thank you to your Physical and Occupational Team!! They were the best!!

  • Ben Snider
    ★★★★★ 2 months ago

    Very friendly staff. Very willing to help me through a very difficult time and understood my medical and physical needs. The staff is a caring bunch of people who treat you as a person not as a number. Thank you Manor Care

  • Ann Ring
    ★★★★★ 2 months ago

    I do not recommend this facility. Physical therapy staff were very good, but most of the medical staff seem to not give a whit. Bells are going off 24/7 from patients who need something. I had to follow staff when I requested something for my family member, otherwise it'd be 30-45 minutes later in receiving it; i mean all the time, not just during "busy" times. No greeting when we got there (I mean no one came into the room to explain anything, say hello, oh you're here, zilch. Mom and family sat in room for nearly an hour on her bed when we got there, not knowing what to do). Most CNAs acted like they didn't want to work. No passion for the patient. No sense of urgency. Food was dismal. If I had my dithers, I would have driven Mom elsewhere that first night...very telling what was moto come. I'm giving 2 stars bc Mom liked the pt staff. Otherwise, it'd be 1 star! Ugh!!

  • Bonnie Brotman
    ★★★★★ 2 months ago

    Our son has been a resident at Manor Care Utica Ridge for 17 months because he has a traumatic brain injury. The CNAs have gone out of their way to accommodate us. The nurses could not be better. The nurse practitioners and dr. are very involved and competent. The therapy staff is the best we have had in 31/2 years - San Diego, St.Louis, Encinitas, Ca., La Mesa, Ca., St. Louis, and Ankeny, Iowa. The building is clean and activities are varied and fun for residents. My husband and I have been with our son everyday all day for 2 years and now 5 hours a day-every day. We know what goes on. We advise that you stay involved with your loved one, get to know the staff, work with them. They have a difficult job but they will respond to you if you show you also care about them. The administrative staff at Manor Care Utica Ridge is always available. If you are dissatisfied, talk to them. If you are happy, pass it along and give credit to those who helped. We think no one wants to be in a nursing home- but sometimes you have no choice. We would choose Manor Care Utica Ridge every time. We feel caring for our son is a team effort. We are thankful to have these professionals on our team.

  • Ray Reiling
    ★★★★★ 2 months ago

    Help is allways nice ,professional, and frendley , Cares about you,you're just not a number,this is my 5 th time here , That should speak for itself

About Manorcare Health Services-Utica Ridge

General Information

Legal Business NameManorcare Health Services LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 9, 2009 (10 years)
Capacity120
Residents103
Percent Occupied86%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manorcare Health Services-Utica Ridge

Manorcare Health Services-Utica Ridge was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Iowa Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 11, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.

April 13, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaint+InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmComplaint+InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaint+InspectionGive residents a notice of rights, rules, services and charges.

February 24, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.

October 13, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$35,139 fine
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manorcare Health Services-Utica Ridge require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr
2hr 40min
ReportedExpected
CNA
35min
40min
ReportedExpected
LPN
1hr 5min
1hr 15min
ReportedExpected
RN
3hr 40min
4hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 10min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
98.0%
98.0%
98.0%
96.9%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.9%
98.0%
100.0%
98.0%
96.2%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
71.4%
57.1%
53.3%
57.1%
42.1%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
22.2%
22.2%
15.6%
25.0%
20.9%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
15.7%
11.4%
14.7%
25.0%
18.7%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of long-stay residents whose ability to move independently worsened
2.1%
2.1%
6.2%
4.2%
15.1%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of long-stay residents who received an antipsychotic medication
26.7%
20.5%
22.2%
17.0%
15.9%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of long-stay residents whose need for help with daily activities has increased
2.1%
6.4%
10.2%
6.0%
6.9%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of long-stay residents who lose too much weight
2.2%
0.0%
0.0%
2.4%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of high risk long-stay residents with pressure ulcers
1.5%
5.8%
7.7%
1.4%
6.6%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
4.9%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of long-stay residents who have depressive symptoms
2.1%
0.0%
2.0%
0.0%
4.8%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of long-stay residents with a urinary tract infection
2.1%
2.0%
2.0%
0.0%
3.8%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of long-stay residents experiencing one or more falls with major injury
1.7%
0.0%
0.0%
0.0%
2.4%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.2%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

93.3%
96.0%
95.5%
89.2%
87.1%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
85.4%
92.9%
92.9%
92.9%
80.4%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
75.2%
67.7%
68.7%
70.6%
78.8%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of short-stay residents who made improvements in function
8.0%
10.1%
10.0%
10.4%
16.3%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
1.4%
1.7%
0.7%
1.6%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of short-stay residents who newly received an antipsychotic medication
0.5%
0.7%
0.7%
0.2%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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