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Manorcare Health Services-Utica Ridge

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  2. Iowa
  3. Davenport Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.6 / 5.0 ★★★★★

  • Cathy Olinger
    ★★★★★ 3 weeks ago

    My brother was here and it was the worst experience possible. Beware if you are diabetic. Furthermore, they would falsify things in the chart. They will not pay attention to anything the resident/patient has to say or the family for that matter. They neglect to take the patient for testing appointments. You can ask questions but there is no guarantee they will tell the truth. I could go on with a whole lot more. The best thing we did for my brother was to get him out of Manor Care. He is already doing better.

  • Todd Robertson
    ★★★★★ 3 months ago

    Absolutely terrible. pulling my mom out of here was the best thing we ever did. We actually thought my mom was going to die. Lost 10 pounds in 10 days at this facility.The staff told us her cancer was progressing (because they are doctors) when it was really that she was over drugged and having a reaction to one of the drugs. The staff doesn't know anything. They show up for a paycheck and that is it. Mom is home and doing better than ever. This place is unbelievable. DO NOT put a loved one in here.

  • lisa costello
    ★★★★★ 8 months ago

    My mom was at this location and her care was wonderful from both therapy and nursing. Physical therapy was so good and they got her up and going and back home! All of her nurses were so good to her and to me as a family member, they worked with me on a daily basis as her advocate. I truly couldn't have asked for better people to work with as far as the nurses and the therapy department!! Definitely recommend !!

  • Phyllis Schwerdtfeger
    ★★★★★ 3 months ago

    I wouldnt give them a 1 star either. Horrible health care facility!! Both my parents were taken out of there in worse health than they were going in. Personal items missing!!! Employees had no clue about anything. They missed transporting my mom to here Dr appts we had scheduled for them to transport her. They all mb need to find other jobs because clearly they don't want to be there! I feel guilty I left my parents in their care!

  • B Gerber-Ganzer
    ★★★★★ 10 months ago

    My mom has had good care in the rehab area

About Manorcare Health Services-Utica Ridge

General Information

Legal Business NameManorcare Health Services LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 9, 2009 (9 years)
Capacity120
Residents103
Percent Occupied86%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manorcare Health Services-Utica Ridge

Manorcare Health Services-Utica Ridge was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Iowa Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 11, 2017 - 11 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.

April 13, 2017 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaint+InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmComplaint+InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaint+InspectionGive residents a notice of rights, rules, services and charges.

February 24, 2017 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.

October 13, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$35,139 fine
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

April 7, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manorcare Health Services-Utica Ridge require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr
2hr 40min
ReportedExpected
CNA
35min
40min
ReportedExpected
LPN
1hr 5min
1hr 15min
ReportedExpected
RN
3hr 40min
4hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 10min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
98.0%
98.0%
98.0%
96.9%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.9%
98.0%
100.0%
98.0%
96.2%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
71.4%
57.1%
53.3%
57.1%
42.1%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
22.2%
22.2%
15.6%
25.0%
20.9%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
15.7%
11.4%
14.7%
25.0%
18.7%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of long-stay residents whose ability to move independently worsened
2.1%
2.1%
6.2%
4.2%
15.1%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of long-stay residents who received an antipsychotic medication
26.7%
20.5%
22.2%
17.0%
15.9%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of long-stay residents whose need for help with daily activities has increased
2.1%
6.4%
10.2%
6.0%
6.9%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of long-stay residents who lose too much weight
2.2%
0.0%
0.0%
2.4%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of high risk long-stay residents with pressure ulcers
1.5%
5.8%
7.7%
1.4%
6.6%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
4.9%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of long-stay residents who have depressive symptoms
2.1%
0.0%
2.0%
0.0%
4.8%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of long-stay residents with a urinary tract infection
2.1%
2.0%
2.0%
0.0%
3.8%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of long-stay residents experiencing one or more falls with major injury
1.7%
0.0%
0.0%
0.0%
2.4%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.2%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

93.3%
96.0%
95.5%
89.2%
87.1%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
85.4%
92.9%
92.9%
92.9%
80.4%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
75.2%
67.7%
68.7%
70.6%
78.8%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of short-stay residents who made improvements in function
8.0%
10.1%
10.0%
10.4%
16.3%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
1.4%
1.7%
0.7%
1.6%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of short-stay residents who newly received an antipsychotic medication
0.5%
0.7%
0.7%
0.2%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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