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Manorcare Health Services

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Reviews
Overall Rating 4.0 / 5.0 ★★★★★

  • ★★★★★ 2 years ago

    My Mother is a patient here and currently going thru rehab, both OT & PT. I live over 2000 miles away and was concerned about the level of care that my mom needed after being discharged from the hospital. To say that I was beyond surprised and relieved upon my 1st visit here is an understatement. Although at 1st glance my impression was of a sterile institutional place, my feelings soon changed when I saw the level of COMPASSION from all of the staff and not only for my Mom, but for all of the residences. PT & OT therapy teams knew my Mom by name and her history without having to look at records, that proved to me that she was not just a number or a folder, but they truly did not know all about her long history and were in it for the long run. I would recommend this place without a moments hesitation. Once I got over my "high horse" about the looks of the place and truly concentrated on what was most important (level of care) I can honestly say that I was happy to eat crow about my 1st reaction. I hope this helps other's when you are looking for top notch care for your loved one...I know I feel better as I sit here 2000 miles away

  • ★★★★★ 2 years ago

    The best My mom been here twice. The staff is great, always nice and helpful. Their always friendly. The meals are great, l get their meal tickets to be sure she's getting the right foods, and she is. Big thanks to all the staff. Thank you. ?????

  • ★★★★★ 3 years ago

    We love the staff of caretakers, physical therapists, and managers at ManorCare in Dubuque. This is our second parent to enter into their doors and leave in much better shape than we anticipated. I love the "menu" set-up for meals where the patients can order what they want. It is by far the best rehabilitation place in Dubuque, if you want to get your life back!

  • ★★★★★ 3 months ago

About Manorcare Health Services

General Information

Legal Business NameManor Care Of Dubuque Ia LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareAugust 2, 1971 (46 years)
Capacity99
Residents77
Percent Occupied78%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manorcare Health Services

Manorcare Health Services
was reviewed by to have a rating of 3 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Iowa Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

December 22, 2016 - 11 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

January 7, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint+InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.

July 9, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaintProtect each resident from all abuse, physical punishment, and involuntary separation from others.

December 18, 2014 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manorcare Health Services require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 10min
2hr 25min
ReportedExpected
CNA
25min
40min
ReportedExpected
LPN
1hr 5min
1hr 15min
ReportedExpected
RN
3hr 40min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
100.0%
100.0%
100.0%
97.1%
Q4 2015Q1 2016Q2 2016Q3 2016IA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
98.3%
95.7%
Q4 2015Q1 2016Q2 2016Q3 2016IA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
37.2%
52.4%
55.3%
47.7%
40.6%
Q4 2015Q1 2016Q2 2016Q3 2016IA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
24.5%
28.1%
27.3%
26.8%
21.5%
Q4 2015Q1 2016Q2 2016Q3 2016IA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
24.1%
13.2%
11.4%
11.0%
18.2%
Q4 2015Q1 2016Q2 2016Q3 2016IA
Percentage of long-stay residents whose ability to move independently worsened
10.9%
17.9%
11.3%
8.6%
15.6%
Q4 2015Q1 2016Q2 2016Q3 2016IA
Percentage of long-stay residents who received an antipsychotic medication
16.7%
17.5%
10.9%
16.1%
16.3%
Q4 2015Q1 2016Q2 2016Q3 2016IA
Percentage of long-stay residents whose need for help with daily activities has increased
9.1%
14.3%
14.3%
10.6%
7.9%
Q4 2015Q1 2016Q2 2016Q3 2016IA
Percentage of long-stay residents who self-report moderate to severe pain
3.6%
5.3%
3.6%
3.5%
6.4%
Q4 2015Q1 2016Q2 2016Q3 2016IA
Percentage of long-stay residents who lose too much weight
2.9%
5.0%
0.0%
2.4%
4.1%
Q4 2015Q1 2016Q2 2016Q3 2016IA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
5.2%
Q4 2015Q1 2016Q2 2016Q3 2016IA
Percentage of long-stay residents who have depressive symptoms
9.3%
14.0%
5.6%
3.4%
5.3%
Q4 2015Q1 2016Q2 2016Q3 2016IA
Percentage of long-stay residents with a urinary tract infection
7.0%
8.6%
8.9%
8.3%
3.6%
Q4 2015Q1 2016Q2 2016Q3 2016IA
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
4.0%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016IA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016IA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

99.0%
100.0%
98.1%
98.1%
85.4%
Q4 2015Q1 2016Q2 2016Q3 2016IA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.2%
99.0%
99.0%
99.0%
80.2%
Q4 2015Q1 2016Q2 2016Q3 2016IA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
89.3%
87.0%
95.9%
89.3%
75.5%
Q4 2015Q1 2016Q2 2016Q3 2016IA
Percentage of short-stay residents who made improvements in function
26.4%
22.6%
19.1%
19.5%
17.2%
Q4 2015Q1 2016Q2 2016Q3 2016IA
Percentage of short-stay residents who self-report moderate to severe pain
4.9%
1.2%
0.0%
1.3%
1.7%
Q4 2015Q1 2016Q2 2016Q3 2016IA
Percentage of short-stay residents who newly received an antipsychotic medication
0.8%
0.0%
0.0%
0.8%
1.8%
Q4 2015Q1 2016Q2 2016Q3 2016IA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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