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Deerfield Retirement Community Inc

  1. Skilled Nursing Home Facilities
  2. Iowa
  3. Urbandale Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.6 / 5.0 ★★★★★

  • Charlene Wallace
    ★★★★★ 5 months ago

    I have been residing in the Health Center, which is the skilled nursing side of Deerfield. The nurses and care staff have been wonderful. They are always polite and care about my well being. When I first came to the Health Center, I was in a lot of pain and much work ahead of me to gain the strength I would need to go back home. I am happy to report that I am leaving here today, with more strength than I ever thought I would have again. Thank you to the rehab staff and thank you to all of the team members who made my stay here a positive and memorable experience.

  • Breanne Harken
    ★★★★★ 5 months ago

    As an employee of Deerfield Retirement Community, there couldn't be a more friendly, and inviting community to be apart of. I love coming to work each day and I truly enjoy the team members and the culture of Deerfield as a whole. The culture is made of "exceptional people providing exceptional care and services." The residents are given the opportunity to flourish each and everyday. Everyone is family here at Deerfield. As a teammember, it is a goal each day to support our residents with memorable and personalized experiences, that contribute to successful aging!

  • Jeff K
    ★★★★★ 3 weeks ago

    The Administrator at this facility was advised on multiple times that our mother needed assistance in the form of a sitter to keep her from falling. I finally had to have my attorney send a letter to Deerfield and demand that we be able to keep Mom safe with a full-time sitter (which we paid for). The Management and employees at this facility do not treat the patients or their families with the respect that they deserve. I have asked the state of Iowa to investigate this facility for the abuses that they have committed. If anyone reading this review cares anything about their loved ones, please do not allow them to stay in Assisted Living and/or "RCF" (Residential Care Facility)! The art work and facility are beautiful, however the care and concern for their residents is horrendous! Do yourself and your loved ones a favor and find a better facility before handing over $5,000 to $8,000 per month for inadequate and unsafe care. We visited Mom frequently and would press her call button for assistance, and wait, and wait, and wait.... We could be waiting up to 40 minutes! They never answered a call button in a timely fashion, ever. Mom fell multiple times in this facilities "care". We witnessed aids bring in meal trays for our frail mother with food she would be unable to eat because she was too weak to cut up the food on the tray. The cost to my Mom ended up being over $30,000/month to stay in RCF after we personally had to hire a sitter to keep her safe. But the ultimate cost was her life. Mom was not treated well in her final month in this "Life Space Community". If I had it to do it over again, I would have taken Mom home with me and hired someone to take care of her 24 hours a day while I worked. Because I travel for a living, this was not a feasible alternative for Mom. I will regret our family's decision to place her in Deerfield for the rest of my life. If you love your parents or loved ones, DO NOT LET THEM LIVE AT DEERFIELD!

  • Janette Ostrander
    ★★★★★ 3 weeks ago

    If I could give this facility a zero rating I would! I was my mother's medical POA and they repeatedly ignored my medical advise as a registered nurse. I had two siblings who barely have a high school education. They got an attorney to make them a medical POA and a financial POA and have my mother sign the paperwork with dementia. Deerfield listened to their advice to not have a 24 hour sitter for my mother because it would decrease their inheritance by 30K a month. So they talked privately with management at Deerfield because they were local to NOT put a sitter in place, due to money. Seven falls later on to a cement floor in their RCF care area, my sisters inheritance dreams came true. She died of pneumonia from a T-3 fracture to her vertebrae. The sisters who were medical and financial POA's did not even want her to have pain medication. Malinda Shultice and James Robinson will be the two you will be referred to if you have problems at this facility but believe me they won't do a thing to help you! I posted this review on Yelp and Deerfield had it removed. James Robinson reported the two local family members to the state of Iowa for abuse and continued to take their advice. My sibling and I have reported them to the state of Iowa for their negligence and the death of our mother and had no resolution or investigation. DONT PUT YOUR LOVED ONE AT THIS FACILITY!!!!!

  • Laura Hovenga
    ★★★★★ 6 months ago

    I have close family friends living here. Beautiful facilities with a lovely homey feel. Friendly & helpful staff. With a private hospital & physical therapy facility attached I feel comfortable that my friends get the medical attention they may need quickly.

About Deerfield Retirement Community Inc

General Information

Legal Business NameDeerfield Retirement Community Inc
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 22, 2005 (15 years)
Capacity30
Residents27
Percent Occupied90%
Program ParticipationMedicare
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityYes
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Deerfield Retirement Community Inc

Deerfield Retirement Community Inc was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Iowa Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 19, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionMake sure that residents receive treatments/services to maintain or improve their ability to care for themselves.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionAssure that each residents assessment is updated at least once every 3 months.
BSomePotential for Minimal HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.

November 20, 2015 - 4 years ago

 Residents AffectedSeveritySource/TypeDescription
---Payment DenialPayment denial for 4 days

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Deerfield Retirement Community Inc require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

4hr 55min
2hr 35min
ReportedExpected
CNA
1hr 45min
35min
ReportedExpected
LPN
1hr 15min
60min
ReportedExpected
RN
7hr 50min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 5min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
100.0%
100.0%
100.0%
96.9%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
-
96.2%
Q4 2016Q1 2017Q2 2017Q3 2017IA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
42.1%
Q4 2016Q1 2017Q2 2017Q3 2017IA
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
4.8%
9.1%
0.0%
-
20.9%
Q4 2016Q1 2017Q2 2017Q3 2017IA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
18.7%
Q4 2016Q1 2017Q2 2017Q3 2017IA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
18.2%
4.5%
13.0%
-
15.1%
Q4 2016Q1 2017Q2 2017Q3 2017IA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antipsychotic medication
-
13.6%
-
-
15.9%
Q4 2016Q1 2017Q2 2017Q3 2017IA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
9.5%
4.5%
9.1%
-
6.9%
Q4 2016Q1 2017Q2 2017Q3 2017IA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who lose too much weight
-
0.0%
-
-
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IA
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
-
-
-
-
6.6%
Q4 2016Q1 2017Q2 2017Q3 2017IA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
-
4.9%
Q4 2016Q1 2017Q2 2017Q3 2017IA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
14.3%
13.6%
22.7%
-
4.8%
Q4 2016Q1 2017Q2 2017Q3 2017IA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a urinary tract infection
4.5%
4.2%
4.3%
-
3.8%
Q4 2016Q1 2017Q2 2017Q3 2017IA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents experiencing one or more falls with major injury
-
3.4%
-
-
2.4%
Q4 2016Q1 2017Q2 2017Q3 2017IA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
-
0.2%
Q4 2016Q1 2017Q2 2017Q3 2017IA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

100.0%
100.0%
100.0%
100.0%
87.1%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
95.8%
95.8%
95.8%
80.4%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
72.8%
-
-
-
78.8%
Q4 2016Q1 2017Q2 2017Q3 2017IA
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
19.0%
8.7%
6.7%
14.3%
16.3%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
-
0.0%
0.0%
1.6%
Q4 2016Q1 2017Q2 2017Q3 2017IA
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
2.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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