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Urbandale Health Care Center

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Reviews
Overall Rating 4.0 / 5.0 ★★★★★

  • Dawn Larson
    ★★★★★ a month ago

    They are wonderful! It's clean and the staff truly care! Top notch care facility!

  • Mary Wright
    ★★★★★ 3 months ago

    It is terrible. The staff broke my fathers dentures. My father is refusing to go to the dining room and eat. My father has helped the community his entire life and deserves to be treated with dignity! They are taking their sweet time to repair them. Maybe they should be required to go to work with out teeth!

  • Kris Davis
    ★★★★★ 2 years ago

    My mother-in-law has stayed here twice after hospitalizations. She has received excellent care and rehabilitation. The rehab rooms are private rooms with phones, etc. Her physical, occupational, speech therapy, etc. were very professional and there is a social worker who helped plan her discharge. She made friends with the other patients and enjoyed the socialization very much.

  • Phyllis Bouley
    ★★★★★ 2 years ago

    My father who can be a,demanding and difficult person at times has had nothing but EXCEPTIONAL CARE. 5 STARS PLUS. I am a retired nurse of 35 years and know the demands of LTC. His light n cares are taken care of IMMEDIATELY. KUDOS TO SUCH A CARING EXCEPTIONAL STAFF AND REHAB. He has been there less than a week and is walking with stand by assistance 30-50 feet 3x in 10 minutes. He has not been able to take more than a couple steps for months. BEST PLACE TO REHAB. THANKS TO YOUR EXCEPTIONAL STAFF . Head of Environmental Services including laundry found me today as a very expensive shirt n pair of shorts showed up in laundry our family did not send to get marked and they assumed it was my father's and they were right, that's how alert Tammy is, she knew he was just admitted to SKILLED and figured out WHO the items belonged too, THANKS FOR ALL U GUYS DO ABOVE AND BEYOND.

  • Debbie T
    ★★★★★ 4 years ago

    This place is amazing! If you are looking for care for an elderly loved one please consider this place. It should be noted that I was SO skeptical considering even touring but the hospital was adamant we needed to give it a chance and I'm SO happy we did. It's important to note that this is NOT the same place or under the same ownership it was under more than 3 years ago. From our tour to when mom went home everything and everyone was superb. The administrator was even involved on a day to day basis with moms care and heard and attended to any and all questions we had through the whole process. If we had a question or concern it was always followed up with and if someone didn't know the answer they made sure they found someone who did. We have been to one other facility in the area for care for my mom and it was no where near as attentive and genuine as Urbandale Health care was. I can't say enough good things. They have even followed up with mom since she got back home and provided her with meals after getting home to help her transition back to her home routine while getting good nutrition! From the cleaning crew to the management, we will be singing Urbandales' praises to all our friends.

About Urbandale Health Care Center

General Information

Legal Business NameUrbandale Health Care Center LLC
Ownership TypeFor Profit - Individual
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 9, 2007 (11 years)
Capacity130
Residents86
Percent Occupied66%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Urbandale Health Care Center

Urbandale Health Care Center was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Iowa Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 30, 2017 - 9 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.

June 8, 2017 - 12 months ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$19,500 fine
GFewActual HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
GFewActual HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

April 26, 2017 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$8,775 fine
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

December 14, 2016 - 18 months ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$66,404 fine
---Payment DenialPayment denial for 1 days
KSomeImmediate JeopardyComplaintEnsure that residents are safe from serious medication errors.
ESomePotential for HarmComplaintReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmComplaintHave enough nurses to care for every resident in a way that maximizes the resident's well being.
BSomePotential for Minimal HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.

July 14, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.

September 17, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmComplaint+InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaint+InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Urbandale Health Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 45min
2hr 15min
ReportedExpected
CNA
55min
40min
ReportedExpected
LPN
45min
1hr 5min
ReportedExpected
RN
3hr 30min
3hr 55min
ReportedExpected
Total Nursing

This facility also provides approximately 5min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

95.7%
96.7%
96.7%
96.7%
96.9%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.8%
100.0%
100.0%
100.0%
96.2%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
54.5%
38.7%
32.1%
54.5%
42.1%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
13.5%
11.7%
14.9%
12.7%
20.9%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
22.5%
21.9%
25.5%
22.5%
18.7%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of long-stay residents whose ability to move independently worsened
7.5%
7.3%
7.7%
5.9%
15.1%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of long-stay residents who received an antipsychotic medication
23.5%
22.9%
22.9%
17.5%
15.9%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of long-stay residents whose need for help with daily activities has increased
8.9%
3.7%
9.2%
7.5%
6.9%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of long-stay residents who lose too much weight
0.0%
3.9%
9.3%
4.5%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of high risk long-stay residents with pressure ulcers
6.2%
8.3%
5.4%
7.2%
6.6%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of long-stay residents who self-report moderate to severe pain
1.3%
0.0%
0.0%
3.1%
4.9%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of long-stay residents who have depressive symptoms
5.1%
7.4%
10.5%
3.0%
4.8%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of long-stay residents with a urinary tract infection
1.2%
1.2%
2.6%
2.9%
3.8%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
1.4%
1.2%
0.0%
2.4%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.2%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

95.2%
98.1%
96.2%
96.2%
87.1%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
86.6%
95.0%
95.0%
95.0%
80.4%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
73.6%
79.2%
80.9%
82.9%
78.8%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of short-stay residents who made improvements in function
13.8%
15.7%
20.8%
16.3%
16.3%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of short-stay residents who self-report moderate to severe pain
1.2%
1.3%
1.7%
0.0%
1.6%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.8%
1.0%
1.1%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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