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St Luke's Rehab - Elks Sub Acute Rehab Unit

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Reviews
Overall Rating 3.0 / 5.0 ★★★★★

  • April B
    ★★★★★ 2 months ago

    I have no problem with the actual physical therapy I received here, however, beware of the way the bill and schedule your appointments. I was scheduled for a preliminary evaluation prior to beginning my actual physical therapy sessions. No problem as I expect this. The problems start when I ask the front desk to tell me what the cost of each PT session will be and I get a complete runaround with them telling me it all depends on how the PT codes each appointment. So in essence, I just need to trust them that I'm getting a fair shake. So I'm told to come twice a week for the foreseeable future to work on a rotator cuff issue. My first appointment lasts less than 20 min which really surprised me. Didn't seem like I got enough treatment. My next appointment lasts a few minutes longer but still well shy of 3o min Then my first bill arrives and surprise surprise, I see that in addition to my initial evaluation ($158), I was charged for 30 min of physical therapy which I certainly did not realize was done. I was under the impression the entire appointment was strictly evaluation as I had scheduled. Additionally, for each of my visits I was billed for two -15 min increments each visit, one consisting of Manual Therapy($68,) and another for Exercise Therapy ($92) even though the total amount of time I was actually given care was around 20 min. So I'm getting charged $160 for 20 min of PT which as far as I'm concerned is highway robbery. Make sure before you schedule a bunch of appointments you have a good understanding of exactly what they plan to do, how long each appointment should last and what they plan on charging you.

  • Hydi Nasiatka
    ★★★★★ 3 weeks ago

    Horrible experience! My mom was there after a fall. The first morning she was there they drew blood and left blood stains on the top and bottom sheets of her bed. I asked to have the sheets changed. After 6 more days I demanded it to happen and refused to have my mom get into bed until it was done. She also asked for a shower several times. I was told that they had in pass down that she was given one the day prior. She was not so that information was incorrect! After a week, it was finally done. The nurse then informed me that she can request a shower anytime she wants on even days since her room number was an even number. They obviously do not care about hygiene or sanitary environments. The PT she received was great, the OT was not. Will not send my mom back there. In addition to the care, the administration was difficult to work with and seemed to only care about moving patients in and out as quickly as possible!

  • Bryan Moore
    ★★★★★ 3 weeks ago

    I have been diagnosed with spinal arthritis, psoriatic arthritis and I am having difficulty with tennis elbow. My doctor sent me here for therapy. Kelly spent over an hour rephrasing the same analogies about how pain is all in your head. He went on to tell me that everyone has spinal arthritis and that the amount of pain we feel is strictly a mental decision. He actually unequivocally stated that the amount of pain has no direct correlation to the amount of tissue damage. He Spent over an hour rephrasing that in different analogies. I have a Master's degree and don't need to be talked down to by a Associate's degree wielding man-child about my pain. I rarely see doctors and when I do you can be sure that there is something wrong. Thanks but no thanks.

  • Elena Phillips
    ★★★★★ 6 months ago

    I wish I had never taken my child here. One word sums it up disrespectful! When I ask that her physical therapist not discuss certain topics with my minor child without me present, I mean it. In my opinion I wouldn't take minor children here. If a therapist has something negative to say.....say it to me not my young child. My child had a panic attack and felt intimidated by her therapist. She was left to sit and watch other patients continue with therapy until she quietly escaped to the restroom to call me. No wonder it was always a battle to get her to go her for PT. Now I know....... We will not be returning!

  • Jenni Davis
    ★★★★★ 7 months ago

    No doubt a 5 star rehab hospital. If you feel otherwise, go elsewhere. You'll be back after a reality check. Fantastic therapists, clean facilities, and patient care is the top priority. I've been to a lot of rehab facilities across the country for the past 3 years and nothing competes with St. Luke's. Very impressed!

About St Luke's Rehab - Elks Sub Acute Rehab Unit

General Information

Legal Business NameLegal Business Name Not Available
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 3, 1993 (25 years)
Capacity20
Residents16
Percent Occupied80%
Program ParticipationMedicare
Resident And Family CouncilsNone
In HospitalYes
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for St Luke's Rehab - Elks Sub Acute Rehab Unit

St Luke's Rehab - Elks Sub Acute Rehab Unit was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
* Data not availableStaff Rating
* Data not availableRN Staff Rating

Overall Ratings of Idaho Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

January 11, 2017 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

January 21, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.

Staffing Levels Per Resident per Day

Data Not Available

Quality Measures for Long Stay Residents

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-
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96.6%
Q4 2016Q1 2017Q2 2017Q3 2017ID
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
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95.5%
Q4 2016Q1 2017Q2 2017Q3 2017ID
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
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-
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47.3%
Q4 2016Q1 2017Q2 2017Q3 2017ID
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
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-
-
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19.9%
Q4 2016Q1 2017Q2 2017Q3 2017ID
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
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18.7%
Q4 2016Q1 2017Q2 2017Q3 2017ID
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
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17.6%
Q4 2016Q1 2017Q2 2017Q3 2017ID
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antipsychotic medication
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-
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14.6%
Q4 2016Q1 2017Q2 2017Q3 2017ID
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
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-
-
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5.9%
Q4 2016Q1 2017Q2 2017Q3 2017ID
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who lose too much weight
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3.4%
Q4 2016Q1 2017Q2 2017Q3 2017ID
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
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9.7%
Q4 2016Q1 2017Q2 2017Q3 2017ID
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
-
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5.0%
Q4 2016Q1 2017Q2 2017Q3 2017ID
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
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-
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3.7%
Q4 2016Q1 2017Q2 2017Q3 2017ID
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a urinary tract infection
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-
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2.6%
Q4 2016Q1 2017Q2 2017Q3 2017ID
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents experiencing one or more falls with major injury
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-
-
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2.4%
Q4 2016Q1 2017Q2 2017Q3 2017ID
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
-
-
-
-
0.3%
Q4 2016Q1 2017Q2 2017Q3 2017ID
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

80.8%
81.1%
81.9%
76.0%
86.8%
Q4 2016Q1 2017Q2 2017Q3 2017ID
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.3%
77.2%
77.2%
77.2%
84.1%
Q4 2016Q1 2017Q2 2017Q3 2017ID
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
55.0%
67.7%
66.9%
58.9%
69.0%
Q4 2016Q1 2017Q2 2017Q3 2017ID
Percentage of short-stay residents who made improvements in function
46.9%
47.6%
43.4%
43.5%
20.3%
Q4 2016Q1 2017Q2 2017Q3 2017ID
Percentage of short-stay residents who self-report moderate to severe pain
2.7%
3.0%
2.0%
2.0%
1.7%
Q4 2016Q1 2017Q2 2017Q3 2017ID
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017ID
Percentage of short-stay residents with pressure ulcers that are new or worsened



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