Life Care Center Of Coeur D'Alene

My grandma passed away here and they threw all of her belongings away the same day!!! Cold and insensitive!! Her care was horrible... Im quite angry actually!!! The only good reviews I see for this company are from employees. That says something in itself. All of her phone numbers were in there and they just tossed in it the trash. How can we notify her friends and family that she passed without the phone numbers??? Despicable!!!!

I had emergency surgery in May, 2018. After two weeks in the hospital, I had to be moved to a rehabilitation facility. Life Care was highly recommended to me from several people at the Kootenai Hospital. So, I chose this facility. What a mistake! There were 2 good aspects of my stay...the in-house physician was good and one of the evening nurses helped me a lot (I previously knew her). Other than that, my stay was horrible. Specifically the following were my issues: (1) When I arrived, I explained that I was on a specialized low fiber diet. When I was presented with a menu for my first meal (the evening I arrived), I was told I could only choose what was on the menu and they couldn't do something to meet my needs but would have to pick out what I couldn't eat. (Example: For the tuna salad, I had to pick out the onions and celery which was an impossible task. ) After a couple of days and after trying to pick at my food to eat what I could, when my husband visited, I began crying and said I was hungry. After that, my husband fixed my dinner at our house and brought it to me. I kept complaining and was told there was nothing they could do. Finally, on Friday (after I had been there 5 days), the man in charge of the kitchen visited me. I was going to be released on Sunday at noon. So, the visit was a little late and still nothing changed. (2) Because of the nature of my surgery, I could not take care of my bathroom needs without some help. I asked that a female attendant help me and that I didn't want a male sent to assist me. The first evening I was there, and I rang for help in the bathroom, a male walked into the bathroom. When I told him I wanted a female, the young kid made a verbal response of "Whoa, whoa I'm outta here." I felt this was inappropriate, as well as the kid's (he looked to me to be fairly young) appearance. He had long bushy hair and his pants were hanging down low. I never saw him again while I was there. (3) Often times, it would take a hour or longer for someone to respond to my room when I pulled the nurse's button. This happened several times during my stay. (4) It wasn't until the Friday before I was being discharged that anyone offered to help me take a shower. I also had to call my own hairdresser to come to the facility to wash my hair. (5) Another young man came to my room early one evening to help me take off the ace bandages that were wrapped around my legs to help with swelling. I was watching a documentary on World War II on TV and the young man started talking about Nazis and the swastika and making several comments about how the swastika is supposed to be used. I thought this was absolutely inappropriate comments. I cannot recommend Life Care Center to anyone. In fact, I had to insist that I be discharged because if I stayed any longer, I would not get any better. I was disappointed that any elderly person would be treated this way.

I'd give this place negative reviews if I could. They seemed under staffed and this has created care negligence. Everytime a family member visited something was being done wrong or something that needed to be done wasn't getting done. Horrible place. Please don't send your loved ones here.

Three years ago I joined the team at LifeCare and was impressed by the team's commitment to patient and resident care. This is the only place in the area I would allow my own aging parents to come for skilled therapy and nursing care if they ever had a need!

I been working life care center for 8 years is very good company