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Manorcare Of Arlington Heights

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Reviews
Overall Rating 2.9 / 5.0 ★★★★★

  • sek pang
    ★★★★★ 7 months ago

    This place is the most horrible place that my mom ever experienced, she just had a knee surgery and we decided to try this place, my mom checked in after few hours later , she needs to go washroom so she pushed the button 3 times for the nurse to come however they did not come at all, so my mom has to get herself up to go potty, can you imagine asking a old Granmom after 3 days surgery and without any helped. And also dinner time pass 7:30 pm they serve the food, later on she pushed the button need help to get her toothbrush, so this staff came in and asked my mom to help herself to get her own toothbrush, and without helping he left the room. So my poor mom little has to use the strength to get up and get herself up to the washroom... During night time while we came in to visit her, we complaint to the head nurse, however the staff all denied that they did not mistreat the patient. So be aware even the front entrance has a banner post the 5 rating , that is the false rate probably they rate themselves, and also room is so small compare to Lexington nursing home and also the room at Manor care at Arlington Heights smell... So the advice to the new patients planning to send your love one to check in any Manor care at Arlington Heights, make sure go to visit the place and find out yourselves.

  • Tammy Ellison
    ★★★★★ 4 months ago

    THIS PLACE IS THE WORST PLACE I WOULD NOT WISH CARE AT THIS PLACE FOR MY WORST ENEMY. THEY ARE HEARTLESS FEMALE DOGS AND DO NOT CARE ABOUT THERE PATIENTS JUST MONEY HUNGRY FEMALE DOGS WHO NEED TO HAVE THERE PLACE SHUTDOWN. I AM BEING THROWN OUT ONTO THE STREET BY LYNDSEY THERE SOCIAL WORKER AS SHE ADVISES THAT ACCORDING TO THERE ACCEPTABLE CARE PLAN ITS FINE TO THROW A MEDICALLY FRAIGLE PERSON WHO HAS DIABETES WITH MAJOR COMPLICATIONS CHRONIC ANEMIA AND KIDNEY PROBLEMS OUT INTO THE STREET WITH NO WARM PLACE TO SLEEP AND NO FOOD AND NO WINTER CLOTHING AS WHEN I CAME HERE I CAME STRAIGHT FROM HOSPITAL AND IT WAS STILL 90 DEGREES WHEN I WAS ADMITTED TO THE HOSPITAL SO I HAD SHORTS AND T SHIRTS NO WARM CLOTHES IN MY POSSESION. THEY ARE CRUEL AND SHOULD BE SHUT DOWN FOR THE LACK OF CARE THEY GIVE. I AM A DIABETIC AND ALL THEY GIVE ME IS CARBS FROM COOKIES TO POTATOES TO RICE TO FRUITS SERVED IN HEAVY SYRUP TO HIGH CARB VEGGIES. THEY DONT MAKE ANY THING RIGHT TO ACCOMODATE A VEGAN DIET. I HOPE THAT THEY GET CLOSED DOWN AND THAT ALL THERE STAFF GETS PUT THROUGH AN EXTREMELY PAINFUL AND LONG DEATH SENTENCE ESPECIALLY LYNDSEY AND THERE ENTIRE MEDICAL STAFF AND THERE ADMINISTRATOR AND ANY AND ALL NURSING STAFF AS WELL AS THERE MEDICAL DIRECTOR DR MORAN AS HE IS AN IMBECILE AT BEST.

  • Patrick Kim
    ★★★★★ 7 months ago

    Bad place, my grandma checked in first night and next day she move out to Lexington. When we brought my grandma out from Hospital so she went in Manor care at Arlington Heights, guess what it seems like that place is self service, no one comes to greet you, and she got her dinner after 7:30 pm, and when she needed to go washroom after 3 times pushed the button still no one showed up to help so end up she helped herself....room so small compare to Lexington, smell in the room...I am glad my grandma moved up.

  • Carol Snelten
    ★★★★★ a year ago

    My mother had a severe stroke late 2016. She was at manor care for several months. The therapy was excellent!!!!! My mother did recover quite well from this severe stroke with the help of these dedicated people. She received speech, occupational and physical therapy. The only reason for the 4 stars instead of 5 is that some of the cna's were not the best at listening to my mother. However the majority of them were lovely people. The caseworkers also could not have been more helpful. I recommend Manorcare - Arlington Heights Illinois for anyone to help in one's recovery. Oh and the nurses were wonderful too!

  • Thomas Neil
    ★★★★★ a year ago

    I've been here now for two weeks, I love it! For me the staff has been awesome, from therapy, nurses the assistants. its a great place, not one issue. I feel as if they care about me and my health, ALWAYS on alert when i need assistance. Great place, I will strongly recommend to all looking for care.

About Manorcare Of Arlington Heights

General Information

Legal Business NameManorcare Health Services LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 21, 1969 ()
Capacity151
Residents95
Percent Occupied63%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manorcare Of Arlington Heights

Manorcare Of Arlington Heights was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 26, 2017 - 7 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
ESomePotential for HarmHealth InspectionProvide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

November 30, 2016 - 18 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

September 30, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionAllow residents to self-administer drugs if determined safe.

November 19, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionEnsure that residents are fully informed and understand their health status, care and treatments.

June 9, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manorcare Of Arlington Heights require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 50min
2hr 35min
ReportedExpected
CNA
20min
45min
ReportedExpected
LPN
1hr 25min
1hr 20min
ReportedExpected
RN
3hr 30min
4hr 40min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
96.1%
96.1%
96.1%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
93.6%
97.9%
97.7%
95.5%
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
23.3%
18.2%
23.3%
24.4%
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
21.3%
29.3%
4.8%
17.1%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose ability to move independently worsened
4.3%
4.3%
11.6%
9.3%
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antipsychotic medication
2.3%
4.5%
7.0%
4.9%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose need for help with daily activities has increased
2.1%
4.3%
6.8%
9.1%
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who lose too much weight
0.0%
8.6%
2.9%
3.0%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of high risk long-stay residents with pressure ulcers
1.8%
5.3%
10.9%
4.6%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
4.5%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
0.0%
0.0%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
2.3%
2.3%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents experiencing one or more falls with major injury
1.7%
2.0%
0.0%
0.0%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

77.4%
77.9%
75.3%
76.5%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
87.3%
79.6%
79.6%
79.6%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
73.5%
67.4%
66.8%
71.3%
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who made improvements in function
10.9%
11.6%
19.6%
18.9%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
1.7%
1.3%
0.8%
0.4%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.4%
0.4%
0.6%
0.9%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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