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Northwoods Care Centre

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Reviews
Overall Rating 1.0 / 5.0 ★★★★★

  • ★★★★★ a year ago

    My grandpa stayed in this facility. We had him out in less than a week. He hated it and talks about how horrible the experience was. He had to stay on the toilet for long periods of time because no one would come back to help him off. He said it was very painful to sit there for so long. He urinated in bed because no one would come when he pushed the call button. My cousin found a bed sore on him and noone that worked at the facility had even found it or treated it. He was only given some of his meds if a certain CNA was there, otherwise they just would not give it to him. Also my mother called with some concerns and no one ever called her back to address them. They only gave him 1 shower after he had been there almost a week. After my mom complained they finally gave him one. Then after we told them that we were taking him home they never even sent an order for meds for him to go home with. I would strongly encourage anyone looking for help with a loved one avoid this place!

  • ★★★★★ 4 years ago

    I worked at this facility. This facility commits medicare fraud with a certain resident while she is waiting to go to another assisted living, always changing her diagnosis to keep her in a private room. She is a family member of several staff members. Michelle Kohn RN allowed Kevin Richards CNA to bend a residents fingers back and never reported it to administration, nor the state of Illinois as required for abuse of the elderly. Michelle was also witnessed harassing a patient about his own electric wheelchair, and told him he can't have it, he does not have any rights to use his chair. This nurse would also force medications down a dying patients throat. This same NUrse charted several days in a row a full body assessment was completed, but another facility found a weeks worth of patches still attached to the resident. Mariella Feliciano RN has allowed numerous residents to fall and never completes the incident reports. She also allowed Maribel Carreno CNA to drop a patient in the shower room without using the proper lift equipment. This nurse also did not react fast enough and allowed a resident to pass due to a heart attack. This Nurse also allowed two residents to be battered by another resident on two separate occasions, not once ever calling the family. Diane Stewart CNA charts all the time, everyday, that ADL's are performed on all residents. Never once saw the ADL's being performed on any resident. Kevin Richards CNA will always leave residents soaked, takes them to the bathroom, then pulls up the same soaked brief back onto the resident. Dorothy Polcher CNA pushes residents into rooms and turns on the call light and runs to smoke in the shack. She was caught in the act several times, never once did administrator Ben Esguerra do any type of reprimand. Mario CNA, on second shift will allow residents to sit in their own stool for hours. Administrator Ben, states since he gets complaints about these residents he no longer has to care for those residents. Amanda Barona RN orders the CNA's to falsify all charting so the facility qualifies for more funding from Medicare. Bob Novak has hidden mold in room 119 behind the wallpaper. Lia Hendricks CNA is performing Nursing duties as a CNA with the permission of the Nurses at night because she is friends with Ben Esguerra and Rachel Quilal-lan, she is not licensed in the United States. On Multiple occassions this CNA has verbally abused and neglected residents during the night without changing dirty linens. These situations have been reported to Administration since this CNA is friends no discipline has ever taken place towards this CNA.

About Northwoods Care Centre

General Information

Legal Business NameSymphony Northwoods LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 1, 1976 (42 years)
Capacity113
Residents100
Percent Occupied88%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Northwoods Care Centre

Northwoods Care Centre
was reviewed by to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 20, 2016 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
CManyPotential for Minimal HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

December 11, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMake sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed.
ESomePotential for HarmHealth Inspection1) Provide 3 meals at regular times; 2) serve breakfast within 14 hours of dinner; and 3) offer a snack at bedtime each day.
ESomePotential for HarmHealth InspectionProvide activities to meet the interests and needs of each resident.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionEnsure that residents receive proper treatment and assistive devices to maintain their vision and hearing.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

June 16, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Northwoods Care Centre require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 45min
2hr 45min
ReportedExpected
CNA
20min
35min
ReportedExpected
LPN
40min
55min
ReportedExpected
RN
2hr 40min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

88.5%
93.6%
93.6%
93.6%
92.8%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
96.6%
96.6%
96.6%
98.8%
91.7%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
57.1%
60.0%
69.7%
60.0%
43.3%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
31.6%
32.9%
30.3%
28.0%
22.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
8.2%
11.0%
11.7%
7.5%
17.1%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents whose ability to move independently worsened
20.0%
19.0%
21.4%
22.0%
19.7%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who received an antipsychotic medication
3.8%
5.1%
12.0%
10.7%
15.0%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents whose need for help with daily activities has increased
1.3%
1.2%
1.2%
1.2%
5.8%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who self-report moderate to severe pain
8.0%
5.7%
6.9%
3.5%
7.6%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who lose too much weight
3.8%
5.1%
3.8%
2.7%
6.1%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of high risk long-stay residents with pressure ulcers
14.0%
14.1%
18.3%
16.0%
18.8%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who have depressive symptoms
4.5%
3.4%
1.1%
3.5%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents with a urinary tract infection
1.1%
1.1%
3.4%
2.4%
3.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents experiencing one or more falls with major injury
1.9%
1.0%
1.7%
0.8%
3.2%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.6%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

93.1%
97.1%
94.6%
86.8%
76.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
47.3%
94.2%
94.2%
94.2%
74.2%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
71.1%
74.3%
61.1%
53.9%
60.3%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents who made improvements in function
6.9%
9.8%
6.2%
2.7%
14.1%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents who self-report moderate to severe pain
4.0%
4.1%
3.8%
0.0%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
1.2%
1.0%
0.7%
1.3%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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