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Courtyard Healthcare Center

  1. Skilled Nursing Home Facilities
  2. Illinois
  3. Berwyn Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.9 / 5.0 ★★★★★

  • Kathy Woj
    ★★★★★ 7 months ago

    Amazing nursing team. There is a great potential in this facility. DON is amazing. I will put my love one here again and again with no fear....

  • Delfina Revelez
    ★★★★★ 6 months ago

    The staff at Berwyn were caring and nice. I am appreciate all of their help with my recovery.

  • Fabz dlt
    ★★★★★ 8 months ago

    I can't believe a place like this is up and running after all the complaints. The staff is very unprofessional and incompetent it's unbelievable. The patient's/residents deserve better and it breaks my heart to know that some have no advocates to help them receive the care they deserve. It seems that if one doesn't speak up, things wont get done. Unfortunately, my loved one was admitted here for rehab. It was very annoying and concerning when I spoke to the nurse (LPN) in charge. He didn't know anything, clearly the staff lacks communication I kept getting different answers from different staff members. When we walked in this place, not one person greeted us, no one introduced themselves when they came in the room, terrible bedside manners. The looks on some of the staff faces were terrible and their attitudes even worse. I don't understand why or how these people got hired. I know it's a tough job, but if you're so miserable at your job then you should look elsewhere before someone gets hurt. Most of the patient's here are sick and need attention and care. This type of job is not for everyone, it requires a lot of patience and empathy. I know first hand that working in the medical field is emotionally physically and mentally challenging, but at least try to show some kind of respect for the patients and the family visiting. I can't help to think that If this is how they act when we're there, I can only imagine how they treat the patients when no one is watching. I'm scared for my loved one. I'm looking into getting home health asap. I need some answers... I will call the state because this situation is unacceptable! PLEASE DON'T BRING YOUR LOVED ONE HERE EVEN IF IT WAS THE LAST RESORT DON'T DO IT!

  • art fligg
    ★★★★★ 7 months ago

    The staff at the Grove of Berwyn are very compassionate and kind which helped with my rehabilitation. I highly recommend the Grove of Berwyn.

  • Anon M.
    ★★★★★ 7 months ago

    This place is unsafe. There is a reason why there have been so many complaints and multiple frequent investigations by the state. The staff turnover is quite high, a new employee every other week. There have been times when patients did not have a nurse due to poor staffing. Apparently there have been new changes to management, this was a poor decision as the current management spends most of their work hours chatting in the hallways and not paying any attention to the amount of neglect their patients are receiving. There is NO communication or empathy here. Employee morale is CLEARLY low. I have heard patients asking for assistance only for their pleas to be ignored. I have also heard horror stories of medications not getting administered on time, if at all. Patients are frequently getting sicker than when they came in and flying out to the hospitals in horrible shape due to the care, or lack thereof, that they are receiving at this facility.

About Courtyard Healthcare Center

General Information

Legal Business NameCourtyard Healthcare Center LLC
Ownership TypeFor Profit - Individual
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1967 ()
Capacity145
Residents113
Percent Occupied78%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Courtyard Healthcare Center

Courtyard Healthcare Center was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 30, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmComplaint+InspectionPermit residents to remain in the facility and not be transferred or discharged without adequate reason.
BSomePotential for Minimal HarmHealth InspectionProvide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Courtyard Healthcare Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 15min
2hr 30min
ReportedExpected
CNA
60min
45min
ReportedExpected
LPN
30min
1hr 15min
ReportedExpected
RN
3hr 45min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

38.3%
100.0%
100.0%
100.0%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
99.0%
97.2%
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
39.7%
36.1%
45.8%
44.3%
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
30.0%
23.6%
16.2%
15.7%
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
26.9%
28.2%
18.4%
16.7%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose ability to move independently worsened
19.1%
20.5%
15.9%
16.2%
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antipsychotic medication
17.0%
20.8%
17.9%
16.0%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose need for help with daily activities has increased
1.8%
0.9%
9.9%
3.7%
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who lose too much weight
3.3%
3.6%
3.6%
2.7%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who self-report moderate to severe pain
5.1%
7.9%
5.6%
4.1%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of high risk long-stay residents with pressure ulcers
44.9%
65.6%
69.6%
54.8%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who have depressive symptoms
1.8%
3.7%
6.9%
0.9%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
1.0%
2.8%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents experiencing one or more falls with major injury
0.7%
2.1%
1.9%
4.0%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

86.4%
85.1%
78.8%
78.9%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
24.6%
82.1%
82.1%
82.1%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
61.7%
62.6%
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
-
10.0%
8.5%
9.4%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who self-report moderate to severe pain
5.1%
12.8%
7.0%
6.9%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
1.0%
0.7%
0.7%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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