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Mac Neal Memorial Hospital

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Reviews
Overall Rating 3.0 / 5.0 ★★★★★

  • ★★★★★ 2 months ago

    i have worked as a nurse for over 20 years and by far, this hospital is one of the best, if not the best, i have ever seen. The public needs to look past the smoke screen of the "newer hospitals" out there with the private big rooms and granite counter tops....what really counts is the quality of patient care, and nurse to patient ratio, the patient care tech to patient ratio, and layout of the floors, as well as the doctors and overall environment of how the hospital is run.. The culture at Macneal is friendly, diverse and happy. The staff is extremely devoted to quality patient care. The hospital has the best healing environment, is clean and well run. I do not have the opportunity to work there very much anymore, but this hospital rocks!

  • ★★★★★ 2 months ago

    I always have the best experiences whenever I come here. I always tell people I could live in there. The staff works great together and I always feel safe and well taken care of. Keep up the great work everyone!!!

  • ★★★★★ a month ago

    The quality of service at this hospital has plummeted drastically. A few of the nursing staff seem to forget that they are only nurses and not doctors. The education they have received in nursing school has sudden giving them a medical degree and the right to consult patients. They emit an odor of lawsuit and malpractice.

  • ★★★★★ 2 weeks ago

    I been going to McNeal for many many years. Over the years their customer service and quality of service has declined. The family practice office is understaffed, it takes weeks just to get a referral and when you do no one bothers to call to let you know it is ready. The office visits are "get them out as fast as you can" often, the visits feel rushed and it feels as some of the doctors don't really pay attention to your concerns. This is the main reason why I move my kids to different primary doctor. Recently, my mother was hospitalized at McNeal and it was terrible. One of the elevators was out for 3 days, the rooms are so small and tight, I got bruises from bumping into things. My mother was there for 4 days and she kept getting worse to the point that it seem she wasn't going to make it. While her stay, my mother was dirty, no shower, her face greasy... she was very weak and she had several accidents too. She told me one of the nurses yelled at her and went on a rant about how she (my mother) needed to get someone to help her. The nurse basically made a sweet old lady cry. The day after that incident my mom appeared worse, she was mentally deteriorating, would not eat, and had high blood pressure. She was transferred on the 5th day to another location (not McNeal) and by next day she was doing much better physically and mentally. Although most of the nurses and the social worker at McNeal were really nice, those that were not stood out. My mother did not receive quality care, she got worse. There was a lack of professionalism, empathy for a sick old lady, and she felt as some nurses were mocking her as they watch her struggle to get on the bed and said someone even had their phone facing towards her, as if they were recording her. I am appalled at the lack of professionalism from some of the staff members, most which are really young and clearly not properly trained. She will never step foot in Family Practice Office or that Hospital again.

  • ★★★★★ 3 months ago

    The doctors we've had, are great. The nurses, it's hit or miss. But be Aware, the cafeteria, charges what they want. I paid Three different prices, for a Simple cup of coffee. I give the cafeteria, a 0

About Mac Neal Memorial Hospital

General Information

Legal Business NameVhs Of Illinois Inc
Ownership TypeNon Profit - Other
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 3, 1995 (22 years)
Capacity25
Residents14
Percent Occupied56%
Program ParticipationMedicare
Resident And Family CouncilsBoth
In HospitalYes
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Mac Neal Memorial Hospital

Mac Neal Memorial Hospital
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
* Data not availableStaff Rating
* Data not availableRN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 7, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.

September 17, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.

Staffing Levels Per Resident per Day

Data Not Available

Quality Measures for Long Stay Residents

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-
-
92.8%
Q4 2015Q1 2016Q2 2016Q3 2016IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
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-
-
-
91.7%
Q4 2015Q1 2016Q2 2016Q3 2016IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
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-
-
-
43.3%
Q4 2015Q1 2016Q2 2016Q3 2016IL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
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-
-
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22.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
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-
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17.1%
Q4 2015Q1 2016Q2 2016Q3 2016IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
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-
-
-
19.7%
Q4 2015Q1 2016Q2 2016Q3 2016IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antipsychotic medication
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-
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15.0%
Q4 2015Q1 2016Q2 2016Q3 2016IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
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-
-
-
5.8%
Q4 2015Q1 2016Q2 2016Q3 2016IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
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7.6%
Q4 2015Q1 2016Q2 2016Q3 2016IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who lose too much weight
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-
-
6.1%
Q4 2015Q1 2016Q2 2016Q3 2016IL
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
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18.8%
Q4 2015Q1 2016Q2 2016Q3 2016IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
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4.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a urinary tract infection
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3.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents experiencing one or more falls with major injury
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-
-
-
3.2%
Q4 2015Q1 2016Q2 2016Q3 2016IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
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-
-
-
0.6%
Q4 2015Q1 2016Q2 2016Q3 2016IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

97.0%
98.0%
94.9%
95.1%
76.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
97.7%
95.5%
95.5%
95.5%
74.2%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
48.1%
46.0%
43.4%
46.5%
60.3%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents who made improvements in function
55.8%
47.9%
44.7%
48.1%
14.1%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents who self-report moderate to severe pain
0.7%
0.6%
0.6%
0.6%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.4%
0.3%
0.3%
1.3%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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