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Hilltop Skilled Nursing And Rehabilitation

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  2. Illinois
  3. Charleston Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.3 / 5.0 ★★★★★

  • Mark Lawson
    ★★★★★ 3 weeks ago

    Looks good, smells good. Very bright and cheery.

  • Meg Bredesen
    ★★★★★ 3 months ago

    I was at Hilltop for 10 days and to call it a horrible place is an understatement. They are way understaffed especially during the graveyard shift. One night I rang the call button and it took 37 min for an aide to show up and since I was wanting my pain meds it was another 15 min before the nurse finally got there. She was so mad at me she called the director at home at 2 am and all the director did was apologize. After that, i would go and find THEM! One night I walked the whole place and couldn't find ANY staff. Another time, the aide was at the computer and the nurse was talking to her and there were call lights on all over. I was there for a hip replacement, and once the drain was removed i never had the insicion checked. They put no dressing on it and told me my doctor had said not to. My doctor wanted me on antibiotics for 2 weeks and I was only on them for 3 days and they told me I didn't need them. When I saw the surgeon, he said emphatically that he would NEVER have said that. The first time I took a shower there,I was unsupervised. I reached for something and the chair I was sitting on slipped out from underneath me. The aide had said she would be right outside yet when I pulled the cord it took at least 5 min for her to come in. When she did so, it was just her and it was very difficult to get up. I saw a lady with a catheter bag filled hanging from her leg to her knees. I saw residents sitting in the hallways, waiting for someone to change their sheets or waiting for meds. It took 4 days for someone to change my sheets after I asked them. The whole place smelled like urine. I shared a bathroom with a whole wing and they were disgusting. I started carrying my own bleach wipes. They weren't even cleaned once a day. The food was awful. Instant potatoes, pkge gravy overcooked meat and their idea of a salad was shredded iceburg lettuce and that's it! Honestly I could go on and on. I got NO rehabilitation and very little skilled nursing. It broke my heart to see how these people were treated. The head nurse Mary was flat out mean. The only activities I saw was 2x they played bingo and the showed a movie once. Their phone message talk about beautiful grounds but you aren't allowed outside. There are alarms on every door. I'm a smoker and we were only allowed to go smoke 4x a day if we were lucky. We had to have a staff member with us so we had to wait till one was available. Twice they cancelled out break because it was barely drizzling. Like I said there is so much wrong with that place I could write a book. I did feel sorry for the director. I saw her working in the kitchen and helping out where she could. Really most of the staff were nice but it didn't make it ok. I empathically would warn anyone who is thinking about bringing a parent or loved one to look around further Unless you're planning on being there everyday to make sure they are being cared for!

  • Delusions of grandeur
    ★★★★★ 5 months ago

    Terrible place to work, let alone put a loved one here. I worked here for nearly four years on and off. If you want part time work, they won't give you many hours. The hours are never reliable either. Payroll withheld my paycheck and the administrator at the time was involved in money scandals. The nurses and CNA staff act very disrespectful towards the residents as well. I would often hear employees mock the residents in privacy. The food service is bad and not worth the money. In fact many times people would store food containers below waist level and it would draw insects. The rooms are small and usually shared, so there isn't much privacy. There is water damage everywhere. CNA's leave trashbags filled with used diapers outside the employee entrance. Avoid this place at all costs. It would be wise for real healthcare professionals to keep an eye on this facility.

  • Cliff Clifford
    ★★★★★ 8 months ago

    My grandpa didn't have a very good time there.

  • penny Pierce
    ★★★★★ 5 years ago

    My mother was a resident at hilltop for a short time before her passing . Hilltop has a very kind patient and understanding way about them my mother recieved outstanding care and they made sure that i was taken care of as well i would reccomend this facility to anyone for long or short term care

About Hilltop Skilled Nursing And Rehabilitation

General Information

Legal Business NameCovenant Care Hilltop, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1996 (23 years)
Capacity108
Residents35
Percent Occupied32%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Hilltop Skilled Nursing And Rehabilitation

Hilltop Skilled Nursing And Rehabilitation was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

February 8, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

December 9, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide food in a way that meets a resident's needs.
BSomePotential for Minimal HarmHealth InspectionProvide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

November 10, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProtect each resident from all abuse, physical punishment, and involuntary separation from others.

March 29, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintProvide food in a way that meets a resident's needs.
ESomePotential for HarmComplaintMake sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed.
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Hilltop Skilled Nursing And Rehabilitation require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 55min
2hr 20min
ReportedExpected
CNA
60min
35min
ReportedExpected
LPN
30min
1hr 10min
ReportedExpected
RN
3hr 25min
4hr 5min
ReportedExpected
Total Nursing

Quality Measures for Long Stay Residents

100.0%
100.0%
100.0%
100.0%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.1%
100.0%
100.0%
100.0%
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
13.8%
10.3%
14.7%
17.1%
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
28.2%
16.1%
9.6%
10.8%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose ability to move independently worsened
9.1%
6.5%
5.9%
5.7%
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antipsychotic medication
14.8%
10.7%
2.9%
20.0%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose need for help with daily activities has increased
12.9%
10.3%
8.6%
11.1%
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who lose too much weight
4.3%
0.0%
4.8%
4.3%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
2.2%
0.0%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
0.0%
0.0%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a urinary tract infection
2.9%
3.1%
5.7%
8.3%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
0.0%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

92.6%
94.4%
94.6%
96.6%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.8%
93.0%
93.1%
93.2%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
66.6%
-
83.6%
82.7%
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
9.4%
2.0%
2.0%
7.9%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
4.4%
2.0%
0.0%
2.4%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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