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Aperion Care Chicago Heights

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Reviews
Overall Rating 1.6 / 5.0 ★★★★★

  • Buelah Bynum
    ★★★★★ 2 months ago

    Where do I begin? When I walked in the door, the lobby was real nice. It was a few staff up in the offices laughing, joking, and having a good time. I thought to myself that it must be a nice place. I couldn't have been more wrong. I went through a set of doors and the smell started to hit me. I got nervous because I heard a lot of yelling. I went through another set of doors and when I say I entered the twilight zone please believe it. Those people stink like nothing I've ever smelled coming from a human. I was approached by several people with poor hygiene dressed in rags begging me for money, food, and whatever else they could think of. They have ONE staff at a desk TRYING to control all of these people. It's ashame. I said to myself Lord why are those "staff" I saw in the lobby having so much fun when this poor man at this desk can barely function? He didn't look like he should even be working there. He was clueless and moved so slow. I couldn't stay back there another second after seeing how neglected those people looked and how awful they smelled. I had to go. When I left I looked at the office door where I heard the laughing coming from. Of course it said administrator. How can you sit there having fun when the conditions are so poor? I said I was going to let it go but my daughter told me to write a review and maybe that could help some how.

  • Rebecca Whitehead
    ★★★★★ 2 months ago

    I had a rare chance to see my dear great aunt and the conditions in this facility are appalling! I expected when we expressed our concerns to administration, a miserable woman with a sour disposition (surely not someone you would not want responsible for the care of your ill loved one) she was dismissive, unkind and rude! I stayed during mealtime and what passed for food was gruel at best and the smell was only offset by the stench of urine and mold that permeated the rooms. Whatever effort there was to create the facade of comfort ended at the reception area, anything beyond that was gloomy and off putting. My aunt smelled as though she had not been bathed in days, her nails were dirty and had a rash all over her very dry skin. I asked another visitor if it was always this way and they expressed it was cleaner than usual as I saw dirty gowns and sheets on both beds. They said on several occasions, their relative contracted lice! Where is the money going??? Where is the humanity??? I'm moving my aunt out of this horribly neglectful facility and I hope all people responsible end up receiving the exact care they provide.

  • A A
    ★★★★★ 2 months ago

    Ever see American Horror Story: Asylum? Compared to this place, that one is a 5 star hotel. I am appalled at the conditions of this facility and the behavior of some of the staff. What is the administrator's problem? She is so rude and abrupt. Just a nasty woman. Speaking of nasty, an overwhelming smell of urine pervades the air. Oh and the bed bug problem. People here should not be subjected to being eaten alive by bed bugs. I thought they closed places like this in the 60's. I'm reporting this place to the government because this is not a humane setting.

  • Harry Newton
    ★★★★★ 2 months ago

    My aunt is a current patient and I only see her when I visit Chicago. I was not pleased. The administrator was extremely crass. She spoke to me as though she had no idea what's going on. She was so insensitive and ignored all of my concerns especially about the condition of the room in which my Aunt reside. It smelled horrid as though it hasn't been cleaned in ages. it reminds me of mold or mildew mixed with urine. The bed she was laying on appeared to have an infestation of bedbugs.The Administrator told me i was just imagining those. If only i could post pics. My aunt also has bed sores. She complained about how painful they were. My Aunt also smelled like she hadn't been bathed in weeks. Where are the nurses to clean her and make sure she doesn't get bedsores. I am currently in talks with my family and to see about getting her moved to another facility. Anyone that has family here should move them right away. This place is not safe. They don't have the patients well being as their main priority.

  • Tee Jay DoubleYew
    ★★★★★ 2 months ago

    I had to be strong for my sister after leaving this place. She was in tears after visiting our grandfather. He was starving and has lost quite a bit of weight since being there. Also, the mold is gross and it smells like pee. So unacceptable. I'll be contacting the right people about this and getting him out of there soon. It's unacceptable! The big bodied administrator is rude, too! I don't trust you guys!

About Aperion Care Chicago Heights

General Information

Legal Business NameRiviera Care Center, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareNovember 1, 1967 ()
Capacity200
Residents190
Percent Occupied95%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Aperion Care Chicago Heights

Aperion Care Chicago Heights was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
* Data not availableStaff Rating
* Data not availableRN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 17, 2017 - 11 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionProvide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible.
DFewPotential for HarmComplaint+InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.
DFewPotential for HarmComplaint+InspectionPermit residents to remain in the facility and not be transferred or discharged without adequate reason.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.

June 12, 2017 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide medically-related social services to help each resident achieve the highest possible quality of life.
DFewPotential for HarmComplaintTell the resident or the residents representative in writing how long the nursing home will hold the residents bed in cases of transfer to a hospital or therapeutic leave.
DFewPotential for HarmComplaintHelp and prepare each resident for a safe and easy discharge or transfer from the nursing home.
DFewPotential for HarmComplaintProvide timely notification to the resident before transfer or discharge.
DFewPotential for HarmComplaintPermit residents to remain in the facility and not be transferred or discharged without adequate reason.

April 6, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$35,451 fine
---Payment DenialPayment denial for 15 days
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
GFewActual HarmComplaintProtect each resident from all abuse, physical punishment, and involuntary separation from others.
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaintDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

March 1, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

October 21, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

July 21, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

July 12, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
BSomePotential for Minimal HarmComplaintDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
BSomePotential for Minimal HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

June 28, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide written records when a resident is transferred or discharged.

March 15, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

January 6, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmComplaintAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmComplaintEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

December 11, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionGive or get specialized rehabilitative services per the patient's assessment or plan of care.

Staffing Levels Per Resident per Day

Data Not Available

Quality Measures for Long Stay Residents

97.1%
89.7%
89.7%
89.7%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.4%
92.8%
80.3%
74.6%
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
6.2%
4.5%
2.9%
3.0%
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
28.7%
33.0%
26.5%
26.5%
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
10.0%
1.0%
4.7%
5.5%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose ability to move independently worsened
73.5%
80.6%
78.1%
77.8%
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antipsychotic medication
11.2%
12.4%
5.0%
5.5%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose need for help with daily activities has increased
2.6%
0.5%
2.2%
5.9%
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who lose too much weight
-
0.0%
-
-
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
0.6%
0.0%
0.0%
0.0%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who self-report moderate to severe pain
70.9%
71.9%
66.7%
65.3%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
0.0%
0.0%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a urinary tract infection
0.5%
0.5%
0.5%
0.0%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
0.0%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

97.5%
69.0%
30.6%
7.8%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
53.6%
48.3%
48.3%
48.3%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
4.8%
-
0.0%
4.3%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who self-report moderate to severe pain
-
-
-
-
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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