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Carlton At The Lake, The

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  2. Illinois
  3. Chicago Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.1 / 5.0 ★★★★★

  • BABS59
    ★★★★★ 2 weeks ago

    My mom currently lives at this place and I have to say, it's not the best and it's not the worst, at least for her. They do have a problem with being understaffed and not answering the call bell in a timely manor. My mother says that it sometimes takes them an hour to answer, which is unacceptable. In a place like that, even 15 minutes is unacceptable if there is a life threatening situation. Additionally, patients sit in their own urine for that long until the staff decides to show up. Weekends are the worst. I have had conversations with the administration about this, but the problem continues because of under-staffing. This continues to concern me and I will continue expressing this to the administration until the problem is fixed. They also have had pharmacy issues for years. Either the pharmacy doesn't have the medication, or someone isn't ordering and there are times when my mom has to wait and miss doses of her medicine because someone has dropped the ball. This also is a continuing problem. My mom complains of cold food and some staff that is rude and uncaring, especially to her room-mate who has Parkinson's. Nursing rotation is a problem as well. She doesn't have time to get used to having a dedicated staff member to support her because just when she gets used to them, they get transferred to other floors. Now, with all of this being said, they currently have changed much of the administration and have many new people running the place within the past year. These people, in my case, have listened and tried to respond to my concerns quickly, but the problem is turnover and recruiting good staff. Many just don't seem to care, except for a few shining stars. But those people are few and far between and I find myself always having to stay on top of things. I am my mother's advocate and many of the administration staff know me or know of me because I can be vocal. However, my heart goes out to the people who have no family as those are the ones that fall through the cracks and are neglected. I have heard stories about that. We stay because my mother would rather be in the city where my other siblings reside, instead of in the suburbs with me, and this place is actually one of the more decent ones in Chicago. I have seen many and I could tell you horror stories just seeing the others on a tour for 1/2 hour. So, The Carlton is neither the worst or the best. They do still have many problems that need to be addressed (the biggest is the call bell response time). My advice is to be the squeaky wheel and advocate for your loved one. This is mandatory at any of these nursing home facilities if you want them to be safe.

  • dominique4585
    ★★★★★ 7 months ago

    My father died here. The staff left him to die!!! They were suppose to make their rounds every 2 hrs and check on the patients. They came in his room around 12 am and he passed around 1 from a heart attack. They didn't check on him until 7. 6 hrs later!!

  • Lonnie Burke
    ★★★★★ 7 months ago

    Since Legacy took over this place has gone to hell thiefs of patients property workers dont asist patients. Food is horrible bugs stinks repeated complaints to administration go ignored they even pulled my friends teeth who i am medical power of attorney after i declined consent cause i wanted second opinion THIS PLACE IS A HORRIBLE NIGHTMARE GET UR FRIENDS AND FAMILY OUT I AM

  • Alyce Barry
    ★★★★★ a year ago

    I visited a friend at the Carlton today. I met 4 people who work there, all were courteous, kind, professional. There weren't any bad smells. My friend said response time is slow when she requests help, I suspect they're understaffed.

  • Nicole White, RN
    ★★★★★ a year ago

    Terrible care. It's not the staff's fault, as far as I can tell. They do seem caring and skilled. The problem lies solely with the Administration's idea of adequate staffing levels. When your nurses can't answer their call bells for more than 45 minutes because they are so busy with other tasks, that is a management and administration problem, not a nursing problem. But it still boils down to: I cannot recommend this place.

About Carlton At The Lake, The

General Information

Legal Business NameCarlton Skilled Nursing Facility LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 13, 1990 (28 years)
Capacity244
Residents207
Percent Occupied85%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Carlton At The Lake, The

Carlton At The Lake, The was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 13, 2017 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

September 13, 2017 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmComplaintEnsure each resident receives an accurate assessment by a qualified health professional.

May 24, 2017 - 1 year ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintMake sure that special or therapeutic diets are ordered by the attending doctor.

April 20, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

March 16, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionKeep each resident free from physical restraints, unless needed for medical treatment.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionAllow residents to self-administer drugs if determined safe.

November 15, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintHave enough nurses to care for every resident in a way that maximizes the resident's well being.
ESomePotential for HarmComplaintReasonably accommodate the needs and preferences of each resident.
ESomePotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmComplaintMake sure that doctors visit residents regularly, as required.
DFewPotential for HarmComplaintEnsure residents maintain acceptable nutritional status.

June 20, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

April 7, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
ESomePotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaint+InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
BSomePotential for Minimal HarmHealth InspectionPut firmly secured handrails on each side of hallways.

March 31, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintAllow residents the right to participate in the planning or revision of care and treatment.

January 21, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Carlton At The Lake, The require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 55min
2hr 40min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
60min
1hr
ReportedExpected
RN
3hr 40min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

94.3%
91.7%
91.7%
91.7%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
63.5%
74.3%
77.9%
76.0%
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
26.4%
28.9%
27.6%
49.5%
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
13.1%
16.3%
18.7%
19.2%
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
12.6%
21.7%
21.0%
12.8%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose ability to move independently worsened
35.4%
29.4%
30.2%
31.2%
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antipsychotic medication
15.8%
15.2%
11.3%
9.9%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose need for help with daily activities has increased
11.9%
7.1%
6.4%
5.6%
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who lose too much weight
6.2%
6.7%
7.8%
8.8%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
1.2%
3.3%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who self-report moderate to severe pain
43.8%
26.6%
49.4%
65.0%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who have depressive symptoms
2.3%
1.6%
4.8%
1.1%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a urinary tract infection
2.2%
1.1%
1.6%
1.6%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents experiencing one or more falls with major injury
2.3%
2.7%
2.8%
0.4%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

35.3%
49.6%
49.6%
33.7%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
30.2%
42.9%
42.9%
42.9%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
73.2%
64.1%
62.4%
67.0%
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who made improvements in function
3.9%
7.3%
7.1%
1.6%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
2.6%
3.4%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.8%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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