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Chalet Living & Rehab

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Reviews
Overall Rating 2.4 / 5.0 ★★★★★

  • semirakle91 kle
    ★★★★★ a week ago

    I walked in and a CNA was yelling at a resident outside -unhumane

  • Clara Reed
    ★★★★★ 9 months ago

    My uncle never married. I am his only family and I live out in California. He was sent to Chalet by the hospital in June 2018 for rehabilitation in expectation of a follow-up surgery. There is no choice of zero stars, otherwise that's what this place deserves. My uncle called to inform me he was feeling very weak. The following week, I called him and he was delirious. I called and left several messages for someone to call me. My calls were either unanswered or I was told that due to HIPA regulations they could not give me any information. I called the hospital doctor's office to inquire about the follow up surgery. The doctor said that the surgery could not be scheduled because my uncle was mal-nourished!!! Don't bring your loved ones here. It is a miserable way to go.

  • Aliza Lewinbuk
    ★★★★★ 9 months ago

    I do not give 5 stars to Chalet as an institution, there is too much that is wrong there. The 5 stars goes to Anu, the Administrator. My husband has been at Chalet for 3 &1/2 years. Anu, bar none, is the best you have had since we have been here in all categories of service. There are others here and there, granted it is a difficult job that does not pay a living wage. Anu is kind, caring, approachable, follows through, and often goes beyond the call of duty. Since she has been the Administrator things have become so much better, I know she would've done more if she could. Sincerely, Aliza Lewinbuk

  • Steven Ruggiero
    ★★★★★ 9 months ago

    My name is Steven John Ruggiero Sr. I have been here for approx. 3 months. The first day I came in, Ms. Anu was welcoming, kind, and helpful. I chose to respect Ms. Anu but was unsure if it would work but it did. I am doing much better. She taught me that if I dwell on the past it would rob me of the future. Residents speaks so highly of her because she is literally the best. She favors none, she treats us all equal by the books. She the best Administrator I have ever encountered. Over 20 years I have been to 8 nursing homes, Chalet being 9. Anu is like an octopus, her hand is helping everyone everywhere in the building while still managing to do her work and go to meetings. She is always handling every single situation as important as the next. She is the reason the doors of this place are still open. I don't know how this place will run without her because I heard through others that she turned this place around and the previous administrator was not a good person so I am nervous. She follows the books and runs a tight ship but still is extremely helpful. I have never had a proactive Administrator like her. Her arms are always extended to us. I was on the southside at another nursing home where they stole everything from me. Anu has been helpful to people and I, she got jackets for the cold weather, clothing, shoes, and many other items for not only me but many others. Ms. Anu is an Administrator and a counselor at the same time. She has not only helped me and others.There were five different times when I came to Ms. Anu for counsel which she helped. Through her motivation and dedication, she has helped me lower my substances usage to none and encouraged me to exercise. Because of her, I have adhered to everything. She has helped me with family issues I've had for over 40 years. She has called back multiple times after 10PM where she would follow up to make sure things were handled if she could not see us immediately if it was a busy day. She is a woman of her word. She keeps helping during her own personal time when others wont do it. on behalf of all residents, WE WILL MISS HER SO MUCH. When I heard she was leaving,I cried because I love her as human and a kind person. I am sad that she is leaving. I don't care about another Adminstrator, we want her to stay. She is the best for this crazy place. Because of Ms. Anu, everyone in this place works together as a family. The food is hot and taste good. The floors are clean and the nurses are nice. I'll miss her.

  • Stephen Howe
    ★★★★★ a year ago

    3 people to a room, one person with the TV on all night loud, staff says nothing. Your on lock down when you get there. If come from a hospital for physical therapy, good luck. Don't come here for physical therapy.Plus eat like nothing I can get more full from a MRE(MEAL READY EAT). Then when you have to eat breakfast next to a dead person? Your lucky I'm using a lot bad language. The 10 days I was there they finally let me out of the building about two days before discharge. Physical therapy is good, the late night nursing staff can't read English I was given a pill 2 nights in a row that I was not to take

About Chalet Living & Rehab

General Information

Legal Business NameChalet Skilled Nursing Facility LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareDecember 13, 1989 (30 years)
Capacity219
Residents193
Percent Occupied88%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Chalet Living & Rehab

Chalet Living & Rehab was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 9, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.
BSomePotential for Minimal HarmHealth InspectionTrain all employees on what to do in an emergency, and carry out unannounced staff drills.

October 27, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

August 3, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.

July 17, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintGive the right treatment and services to residents who display physical or psychosocial problems adapting to changes in circumstances.
DFewPotential for HarmComplaintProvide medically-related social services to help each resident achieve the highest possible quality of life.

April 14, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

March 8, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmComplaintDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmComplaintEnsure each resident receives an accurate assessment by a qualified health professional.

February 21, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

September 23, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionProvide food in a way that meets a resident's needs.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.

August 23, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintProvide housekeeping and maintenance services.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Chalet Living & Rehab require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr
2hr 25min
ReportedExpected
CNA
40min
40min
ReportedExpected
LPN
50min
55min
ReportedExpected
RN
3hr 30min
3hr 60min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

94.4%
94.2%
94.2%
94.2%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
77.0%
75.0%
74.4%
68.5%
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
38.3%
28.9%
34.4%
43.6%
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
18.7%
18.2%
12.0%
15.7%
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
25.9%
42.0%
30.7%
12.9%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose ability to move independently worsened
33.8%
37.2%
32.3%
28.9%
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antipsychotic medication
16.6%
29.0%
16.7%
7.6%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose need for help with daily activities has increased
2.8%
4.4%
3.5%
4.5%
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who lose too much weight
5.9%
3.9%
4.7%
4.8%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of high risk long-stay residents with pressure ulcers
1.2%
0.4%
1.2%
0.4%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who self-report moderate to severe pain
85.3%
91.4%
93.6%
93.7%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who have depressive symptoms
1.1%
0.6%
0.6%
0.6%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a urinary tract infection
1.7%
5.6%
4.1%
3.4%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents experiencing one or more falls with major injury
1.6%
1.9%
1.4%
1.4%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
1.1%
0.6%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

21.8%
25.5%
19.7%
18.9%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
36.0%
28.3%
28.3%
28.3%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
47.9%
37.7%
67.5%
74.6%
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who made improvements in function
6.0%
5.7%
3.1%
2.8%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
6.4%
8.9%
6.1%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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