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Glencrest Healthcr & Rehab Ctr

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Reviews
Overall Rating 3.1 / 5.0 ★★★★★

  • Monica Taylor
    ★★★★★ 8 months ago

    My uncle fell and hurt his hip and asked for emergency care. Two hours later and still no response. When I called to complain, I mentioned that he recently had a hip replacement and needed immediate care. The supervisor stated that they had no recollection that he had this procedure done so recently. My question is, what do you ask your patients upon admission. She claimed he is being monitored and that the doctor was notified. My uncle is over 80 years old that went in for something simple, but yet he has been in their care for over three weeks Now that he has experienced a fall no one seems to care, this just does not add up. I will be following up with your corporate office, and see what answers they will have at that point. If this is a healthcare facility and a patient asks for emergency care, your response should be a lot faster. They only looked at the outward appearance of the fall, again he is over 80 with a recent hip replacement and they don't seem to care.

  • Pita Barajas
    ★★★★★ 5 months ago

    My mother was here and moving her was probably the best decision I probably saved her life. She had a shaking twitch from one of her medications and would ring for her nurses assistance and wait and never get helped fell and fractured her ankle and her toe still didn't care and wouldn't respond to her light when she would press ur for help. Cockroaches walking around smells like nothing but pure feces on the 2nd floor of course that's common but not the way that place smelled. Very ignorant rude lazy staff. Called and called multiple times to speak to administrators haa what a joke they were never available either. When leaving they wouldn't even give her medications that place mite as well be called the morgue their ridiculous and a big joke

  • Inna E
    ★★★★★ a year ago

    We are a medical office and this facility regularly fails to bring patients to scheduled and very important procedures and visits with our specialists. Do not trust them with your loved one. I am pretty sure I will get a standard response to my review to call Kusi Fields. We have many times. This person never returned our phone calls

  • trinette westbrook
    ★★★★★ 9 months ago

    The place smells the staff rude and to many people in those small rooms ..staff don't tend to the patient in a timely manner. The places was very dirty. Would not recommend this place.

  • Honest Medics
    ★★★★★ a year ago

    Not one of the worst nursing homes in the city, but certainly not good. Patient charts are still handwritten (one of the only place I've come across this throughout the entire city) and EMS crews often have a very difficult time reading them. Whenever I bring a patient to the closest ER and tell the staff where the patient is coming from, I always get an eye roll and a knowing and sarcastic "great......"

About Glencrest Healthcr & Rehab Ctr

General Information

Legal Business NameGlen Crest Nursing & Rehabilitation Centre Ltd
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 30, 1984 (36 years)
Capacity312
Residents238
Percent Occupied76%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Glencrest Healthcr & Rehab Ctr

Glencrest Healthcr & Rehab Ctr was reviewed by Medicare to have a rating of 1 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 11, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

June 8, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionMake sure that a working call system is available in each resident's room or bathroom and bathing area.
ESomePotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
ESomePotential for HarmHealth InspectionMake sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed.
DFewPotential for HarmHealth InspectionProvide activities to meet the interests and needs of each resident.
DFewPotential for HarmComplaint+InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

May 24, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmComplaintKeep residents' personal and medical records private and confidential.

January 3, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$6,397 fine
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Glencrest Healthcr & Rehab Ctr require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 55min
2hr 25min
ReportedExpected
CNA
15min
50min
ReportedExpected
LPN
1hr 15min
1hr 25min
ReportedExpected
RN
3hr 20min
4hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

57.6%
20.8%
20.8%
20.8%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
26.8%
26.6%
54.5%
58.6%
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
40.8%
33.3%
31.3%
27.6%
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
17.2%
15.0%
17.6%
16.9%
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
21.4%
27.3%
16.3%
25.5%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose ability to move independently worsened
18.8%
17.3%
20.3%
18.6%
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antipsychotic medication
20.7%
12.3%
11.3%
10.3%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose need for help with daily activities has increased
4.6%
17.0%
12.9%
13.2%
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who lose too much weight
18.2%
13.6%
15.8%
19.0%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of high risk long-stay residents with pressure ulcers
11.3%
7.5%
7.7%
4.1%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who self-report moderate to severe pain
19.8%
19.8%
18.4%
23.2%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who have depressive symptoms
0.0%
3.4%
1.4%
1.8%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a urinary tract infection
2.2%
1.4%
1.0%
0.5%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents experiencing one or more falls with major injury
1.8%
1.6%
2.6%
4.2%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.5%
0.5%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

8.4%
8.6%
12.1%
9.9%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
28.9%
24.3%
24.3%
24.3%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
81.9%
64.4%
58.7%
61.0%
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who made improvements in function
20.7%
16.7%
23.2%
10.9%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
2.1%
1.7%
0.0%
1.8%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.7%
0.0%
0.4%
1.3%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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