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Swedish Covenant Hospital

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Reviews
Overall Rating 2.7 / 5.0 ★★★★★

  • Bryan Johnson
    ★★★★★ 3 weeks ago

    2 stars because the doctors and nurses we had were all very nice and professional. Minus 3 stars because 4 months LATER the Hospital Billing department STILL cannot seem to get their act together. The hospital billing department is an absolute JOKE. Literally no one will EVER answer the phone. You call when your kids finally fall asleep, no one answers and you leave a message. They call you back 4 days later when it is convenient for THEM. Oh by the way they will send you to collections over a $20 bill balance (what a joke) even though you have tried calling the billing department dozens of times trying to speak with someone. After hearing them insist that they have submitted the bill to insurance(insurance says they haven't received anything at all) we find out that Swedish Billing submitted bill to a completely incorrect insurance number And will NOT even admit their mistake.... but we will send you to collections. Really smart people in charge over there...

  • Ania Flaim
    ★★★★★ 2 months ago

    I personally was not a patient at Swedish, however my mom had surgery there twice. Had a great experience each time and everyone we met that took care of us was extremely friendly. I would highly recommend this hospital to anyone who is seeking expert opinions and is looking for a "comfortable" stay.

  • Luis Vega
    ★★★★★ 3 weeks ago

    We deliver both our kids here and everything went smooth. The nurses and doctors were great and very attentive.

  • Sarah L
    ★★★★★ 2 months ago

    I went the ER twice over the weekend for severe stomach pains. They could not find anything so they set me up with an appointment the following Tuesday to see a doctor at their pavilion. Considering the excruciating pain, I was begging to see a doctor ASAP. They said they couldn't get me in until the following Tuesday. They also said they couldn't send me home with any medications because of not knowing what it is. Whatever, that's fine. The staff was rude. They were eating and playing around while I was sitting in a hospital bed in pain. Also, they never set me up with the other appointment. They just gave me a phony appt card because when I called the other office they didn't have me in the system. This hospital is so unorganized and not helpful. I DO NOT RECOMMEND this ER if it's an emergency and if you are in uncontrollable pain.

  • Tayo Abiona
    ★★★★★ a month ago

    I had a very bad experience while having my second child. The anesthesiologist inserted the epidural at least 5 times on the same spot and at the end of the day it only worked on one park of my body and I could still feel pain on the other part. At the beginning of the c section, I told the doctor that I could feel the touch of the scalpel but he did not believe and wanted to go ahead with the c section untill I screamed when he started cutting my stomach and then they added more anesthesia which totally knocked me out in a procedure that I was supposed to be alert for

About Swedish Covenant Hospital

General Information

Legal Business NameLegal Business Name Not Available
Ownership TypeNon Profit - Church Related
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 22, 1987 (31 years)
Capacity46
Residents15
Percent Occupied33%
Program ParticipationMedicare
Resident And Family CouncilsResident
In HospitalYes
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Swedish Covenant Hospital

Swedish Covenant Hospital was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 4, 2017 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

April 22, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
CManyPotential for Minimal HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Swedish Covenant Hospital require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 45min
2hr 15min
ReportedExpected
CNA
1hr 5min
50min
ReportedExpected
LPN
3hr 20min
1hr 55min
ReportedExpected
RN
8hr 10min
4hr 60min
ReportedExpected
Total Nursing

This facility also provides approximately 2hr 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

-
-
-
-
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
-
-
-
-
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
-
-
-
-
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antipsychotic medication
-
-
-
-
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
-
-
-
-
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who lose too much weight
-
-
-
-
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
-
-
-
-
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
-
-
-
-
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
-
-
-
-
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a urinary tract infection
-
-
-
-
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents experiencing one or more falls with major injury
-
-
-
-
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
-
-
-
-
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

95.1%
97.9%
94.3%
83.8%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.0%
97.4%
97.4%
97.4%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
71.1%
72.3%
66.5%
70.4%
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who made improvements in function
4.2%
3.6%
4.5%
3.6%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
0.5%
0.0%
0.5%
0.5%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who newly received an antipsychotic medication
1.2%
1.4%
0.3%
0.3%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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