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Swedish Covenant Hospital

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Reviews
Overall Rating 2.6 / 5.0 ★★★★★

  • Ami Germain
    ★★★★★ a week ago

    Well, the hospital was clean, and the staff was nice, but I still had a really bad experience there. I showed up because I was having was having chest pains and crazy heart palpitations, I was told these were / are... because they're still going on, anxiety issues. I mean I have no reason not to believe them. Anyway, by the time I showed up to the ER I hadn't been able to keep any food down for three days and was really in a bad way. They put me in a hospital bed for a few hours, and I briefly got to talk to a social worker, who ended up telling me that I didn't rise to the level of being admitted to their mental health facilities, and was promptly shooed out the door. I ended up being charged about a grand for the experience -after insurance-; and immediately after leaving, I went to a different hospital. They kept me for 8 days. ...and i sent them an email, in response to the comment below. Haven't heard back.

  • Sonelle Darling
    ★★★★★ a month ago

    I was in there for a little extensive blood work. Front desk was helpful with directions, registration was simple and quick. The actual blood work took less than 40 seconds. I was there for no more than 15 minutes, and being completely new there, I find that freaking incredible. Friendly but to-the-point staff, a clean environment, and NO run arounds. What more could I ask for?

  • Jessi Lenth
    ★★★★★ a week ago

    Numerous experiences with various Department's/ doctors here. I've always had great care, & kind people. Surprised by the lower reviews here. Swedish is 5 stars to me.

  • Christina Neubauer
    ★★★★★ 2 weeks ago

    After severe food poisoning with vomiting for 24 hours, I waiting 5 hours before they gave me any sort of IV. Once we were in a room, after nearly 4 hours of waiting, it took an additional hour and 3 requests to get fluids. After I had been vomiting for more than 24 hours. Very smart. :/ Additionally, I can't pay them if their Customer Service department CLOSES AT 3:45PM! What HORRID hours. They've also sent me very conflicting bill statements.

  • Florence C.
    ★★★★★ a month ago

    Swedish Covenant is the closest hospital by my house.However, just because of their billing department I would rather drive out of my way to go to the ER. It is unacceptable for such a renowned hospital group to have such poor billing practices. I took my son to the ER on July 2nd 2018. My family has two insurance policies. Swedish covenant got paid by both insurances but still bills me for the full amount and sends my account to collection for not having paid money that I do not owe them? The doctors have been great, the service is outstanding but if I have to have anxiety attacks because of their billing department I'd rather go elsewhere.

About Swedish Covenant Hospital

General Information

Legal Business NameLegal Business Name Not Available
Ownership TypeNon Profit - Church Related
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 22, 1987 (32 years)
Capacity46
Residents15
Percent Occupied33%
Program ParticipationMedicare
Resident And Family CouncilsResident
In HospitalYes
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Swedish Covenant Hospital

Swedish Covenant Hospital was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 4, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Swedish Covenant Hospital require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 45min
2hr 15min
ReportedExpected
CNA
1hr 5min
50min
ReportedExpected
LPN
3hr 20min
1hr 55min
ReportedExpected
RN
8hr 10min
4hr 60min
ReportedExpected
Total Nursing

This facility also provides approximately 2hr 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

-
-
-
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92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
-
-
-
-
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
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17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
-
-
-
-
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antipsychotic medication
-
-
-
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14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
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-
-
-
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who lose too much weight
-
-
-
-
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
-
-
-
-
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
-
-
-
-
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
-
-
-
-
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a urinary tract infection
-
-
-
-
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents experiencing one or more falls with major injury
-
-
-
-
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
-
-
-
-
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

95.1%
97.9%
94.3%
83.8%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.0%
97.4%
97.4%
97.4%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
71.1%
72.3%
66.5%
70.4%
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who made improvements in function
4.2%
3.6%
4.5%
3.6%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
0.5%
0.0%
0.5%
0.5%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who newly received an antipsychotic medication
1.2%
1.4%
0.3%
0.3%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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