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Symphony Of Bronzeville

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Reviews
Overall Rating 2.2 / 5.0 ★★★★★

  • Humanitarian WATSON
    ★★★★★ 3 weeks ago

    This place needs to be closed down or the DON fired !!!! Intimacy with staff members on any level is highly unprofessional. Anything goes with this lady as long as you are kool with her - Your better off just pulling the plug on your love one- if you are going to put him or her here and I mean just that ! The nurses sleeps on the job- while aids run around and does all the work. They don't start passing meds until the end of the shift ! They have residents there with fractures that are not sent out to the hospital - its really an unhealthy environment. This place really needs to be clean up and swept out. BADLY

  • Alicia Usher
    ★★★★★ 6 months ago

    I've been working at Symphony of Bronzeville for 3 years and counting. I love both the residents and the staff here. Symphony of Bronzeville is not just a company, it's a family. The administrator and the management team here is excellent. They are patient, supportive, and understanding. They are truly one of a kind. I'm happy to be apart of this family and I can honestly say that there's no place like home.

  • Brian Tarrant
    ★★★★★ 5 months ago

    On my first day they did not administer my medication. Not to mention every time I press the call light it would take 45 minutes to an hour to answer it. My first week they lost my clothes. I've had nothing but nightmares here everyday.

  • Tarnarei Carter
    ★★★★★ a month ago

    Today my sister and I visited this facility to visit a resident; however, before seeing this resident we had a rude encounter with the receptionist, Tyrone. We signed in and we were waiting for him to get off of his personal phone call but he was taking too long so we asked would he like our IDs so that we could pass through the door. He got upset that we interfered with his conversation and quote "Who are y'all looking for?" in a rude manner. Than proceeded to kick us out the building for no apparent reason.

  • tazadia carter
    ★★★★★ 6 months ago

    THIS PLACE IS HORRIBLE to be an employee (especially CNA) and resident. For one the administration doesn't care about no one but themselves they treat CNAs like ? . Over worked, talked down apon and under paid. The nurses doesn't answer call lights even though they'll be standing right in from of the room. The nurses would rather search for a CNA for 30mins then give the resident a bed pan themselves. They allow residents to talk to CNA any type of way and not care. They have this one CNA (rose) who sit at the desk and do nothing but gossip and got take cigarette breaks on the patio. H.R (Victoria) is never anywhere to be found but when you do she's walking down the hall with face in her phone smiling. Employees checks are always messed up. Scheduler (talisha) who is a CNA never work the floor even if they are super short. They have had 3DONs in the last year go figure...... therapy department is AMAZING!!!!! Everyone there have been friends for years so they have each other's back except when it's to cover their own. They have several felonies working there. ALL THEY WANT IS THE RESIDENTS MONEY TO GIVE THEM POOR CARE

About Symphony Of Bronzeville

General Information

Legal Business NameSymphony Bronzeville Park LLC
Ownership TypeFor Profit - Individual
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 22, 1977 (42 years)
Capacity302
Residents275
Percent Occupied91%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Symphony Of Bronzeville

Symphony Of Bronzeville was reviewed by Medicare to have a rating of 1 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 2, 2017 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintGive each resident enough fluids to keep them healthy and prevent dehydration.
DFewPotential for HarmComplaintEnsure that residents are safe from serious medication errors.

October 4, 2017 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.

September 29, 2017 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
CManyPotential for Minimal HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmComplaint+InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .

June 28, 2017 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintAllow residents the right to participate in the planning or revision of care and treatment.

April 28, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintDevelop a post-discharge plan with the resident and family for the resident's care after leaving the nursing home.
ESomePotential for HarmComplaintProvide timely notification to the resident before transfer or discharge.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintHelp and prepare each resident for a safe and easy discharge or transfer from the nursing home.
DFewPotential for HarmComplaintPermit residents to remain in the facility and not be transferred or discharged without adequate reason.
DFewPotential for HarmComplaintDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

January 17, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

December 27, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Payment DenialPayment denial for 60 days
JFewImmediate JeopardyComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
FManyPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
ESomePotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmComplaintMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmComplaintEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

December 21, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
BSomePotential for Minimal HarmComplaintTry to resolve each resident's complaints quickly.

November 15, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

August 11, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
FManyPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .

July 20, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Symphony Of Bronzeville require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 55min
2hr 25min
ReportedExpected
CNA
60min
40min
ReportedExpected
LPN
25min
1hr
ReportedExpected
RN
3hr 15min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

69.7%
56.0%
56.0%
56.0%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
52.8%
51.2%
54.8%
51.1%
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
34.0%
31.7%
36.6%
48.2%
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
4.9%
7.4%
8.8%
7.4%
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
28.9%
35.7%
32.5%
27.5%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose ability to move independently worsened
9.6%
9.9%
7.8%
7.0%
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antipsychotic medication
19.9%
20.0%
18.6%
26.5%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose need for help with daily activities has increased
0.8%
0.4%
0.4%
0.0%
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who lose too much weight
5.3%
6.3%
5.9%
8.2%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of high risk long-stay residents with pressure ulcers
0.6%
0.6%
1.3%
1.3%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who self-report moderate to severe pain
2.6%
6.0%
4.4%
0.9%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who have depressive symptoms
0.0%
1.6%
0.8%
1.1%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a urinary tract infection
1.2%
0.8%
0.4%
0.8%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents experiencing one or more falls with major injury
1.8%
2.8%
1.7%
2.7%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

25.5%
18.0%
11.5%
17.0%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
63.4%
13.9%
13.9%
13.9%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
58.5%
58.2%
57.8%
55.7%
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who made improvements in function
1.1%
1.0%
1.0%
1.2%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
3.3%
2.2%
2.2%
1.4%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.4%
0.4%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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