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Symphony Of Chicago West

  1. Skilled Nursing Home Facilities
  2. Illinois
  3. Chicago Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.6 / 5.0 ★★★★★

  • Lee Giletta
    ★★★★★ a month ago

    In response to my earlier review, staff came to ask me what could be done. I showed them the bathroom floor. This was FOUR days ago. Nothings been done. I am discharging this morning and was given major attitude when brought up to the nursing staff. Pardon me for asking you to do your job. I will keep in mind this facility if I ever go into nursing and plan on sitting on my behind all day. This does not apply to everyone however, it does to about 90% of the staff at this facility. The nurse who handled my discharge, Davis, was EXTREMELY rude to not only myself but other patients who were awaiting medication. The tone in her voice was condescending and dismissive. Not a way to speak to residents.

  • Raquel Delgado
    ★★★★★ 10 months ago

    I worked here after given them a 30 day noticed Arie bashed me to another administrator form Aperion so that I wouldn't get the job. The person over marketing threaten to take my desk away if I didn't bring in any admissions very unprofessional at that point I gave them my resignation effective immediately instead of giving them 30 days which would've helped them out so they could've hired somebody

  • Lindetta Harris
    ★★★★★ 5 months ago

    I would not recommend this facility to no one. After having my love one there 2days this has been my observation...The staff is unprofessional, lazy and don't have passion to work in this capacity. Staff treat the facility as pay check only and not client focused atmosphere. They show no interest in the clients well being. After visiting hours the staff gather and chat all night at the front desk while the clients that are wheel chair bound roam in and out of other clients room unsupervised. During the day the staff does no interacting with the clients (4th floor) they sit them in a common area room and leave them to ALL watch one 42inch tv. If you have a client that need assistance to be feed that client will not get the attention that's needed to eat. I'm highly disappointed in the services that's provided to my love one and has taken steps to get them transferred or brought back home. I recommend this facility to be shut down or throughly investigate by the state of Illinois. DO NOT make the mistake I did and bring your love one to Symphony of Chicago West. It's a sad state of affairs that we can't have quality care in our community.

  • Cynthia Layla Seaberry
    ★★★★★ 8 months ago

    I'm currently here and its hell! They really need to shut this place down. I dont receive the care I need when I need it and they take accommodations away from you to please other people. I'm disappointed in this place. Don't understand how this place is still open. Stay away from the second floor. It's the worst! God bless the people in here with me. I feel sorry for the ones that have to be here long term.

  • Donna Grace
    ★★★★★ 11 months ago

    I would rather give this place a zero .I have visited Symphony on Jackson and laramie and its disgusting. I have been going there for 7 years and its always nasty smelling.Some of the staff are nice, not always professional. The rooms are funky.The floors have food and garbage on it.Some patients smell.i have seen the walls with piling paint the mattreses look horrible This place should close down.

About Symphony Of Chicago West

General Information

Legal Business NameSymphony Jackson Square LLC
Ownership TypeFor Profit - Partnership
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 2, 1989 (30 years)
Capacity234
Residents216
Percent Occupied92%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Symphony Of Chicago West

Symphony Of Chicago West was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

July 21, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

April 26, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

April 5, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

January 15, 2015 - 5 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$13,000 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Symphony Of Chicago West require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 35min
2hr 30min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
25min
1hr 10min
ReportedExpected
RN
2hr 50min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

81.8%
97.4%
97.4%
97.4%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.5%
96.2%
98.1%
98.1%
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
21.8%
23.7%
27.2%
31.6%
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
5.4%
5.5%
6.1%
4.7%
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
21.8%
28.8%
19.6%
23.8%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose ability to move independently worsened
11.7%
14.5%
12.0%
11.4%
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antipsychotic medication
10.5%
17.8%
13.5%
17.8%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose need for help with daily activities has increased
7.6%
3.9%
4.3%
8.5%
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who lose too much weight
6.0%
6.8%
8.7%
7.1%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
3.0%
3.8%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who self-report moderate to severe pain
16.0%
3.1%
0.0%
0.0%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who have depressive symptoms
0.5%
0.5%
0.0%
1.0%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a urinary tract infection
1.0%
0.5%
0.9%
1.5%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents experiencing one or more falls with major injury
2.3%
2.1%
2.6%
1.6%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

81.2%
85.6%
88.0%
73.3%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
64.2%
84.0%
84.0%
84.0%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
59.2%
56.7%
70.2%
75.6%
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who made improvements in function
1.1%
7.8%
12.3%
14.3%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
1.4%
5.2%
3.2%
3.7%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.5%
0.7%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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