Symphony Of Chicago West
Contact Information
5130 West Jackson BoulevardChicago, IL 60644
Price & Availability: (877) 311-2675
General Info: (773) 921-8000
County: Cook
Photos
Reviews
Overall Rating 2.6 / 5.0 ★★★★★
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Lee Giletta★★★★★ a month agoIn response to my earlier review, staff came to ask me what could be done. I showed them the bathroom floor. This was FOUR days ago. Nothings been done. I am discharging this morning and was given major attitude when brought up to the nursing staff. Pardon me for asking you to do your job. I will keep in mind this facility if I ever go into nursing and plan on sitting on my behind all day. This does not apply to everyone however, it does to about 90% of the staff at this facility. The nurse who handled my discharge, Davis, was EXTREMELY rude to not only myself but other patients who were awaiting medication. The tone in her voice was condescending and dismissive. Not a way to speak to residents.
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Raquel Delgado★★★★★ 10 months agoI worked here after given them a 30 day noticed Arie bashed me to another administrator form Aperion so that I wouldn't get the job. The person over marketing threaten to take my desk away if I didn't bring in any admissions very unprofessional at that point I gave them my resignation effective immediately instead of giving them 30 days which would've helped them out so they could've hired somebody
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Lindetta Harris★★★★★ 5 months agoI would not recommend this facility to no one. After having my love one there 2days this has been my observation...The staff is unprofessional, lazy and don't have passion to work in this capacity. Staff treat the facility as pay check only and not client focused atmosphere. They show no interest in the clients well being. After visiting hours the staff gather and chat all night at the front desk while the clients that are wheel chair bound roam in and out of other clients room unsupervised. During the day the staff does no interacting with the clients (4th floor) they sit them in a common area room and leave them to ALL watch one 42inch tv. If you have a client that need assistance to be feed that client will not get the attention that's needed to eat. I'm highly disappointed in the services that's provided to my love one and has taken steps to get them transferred or brought back home. I recommend this facility to be shut down or throughly investigate by the state of Illinois. DO NOT make the mistake I did and bring your love one to Symphony of Chicago West. It's a sad state of affairs that we can't have quality care in our community.
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Cynthia Layla Seaberry★★★★★ 8 months agoI'm currently here and its hell! They really need to shut this place down. I dont receive the care I need when I need it and they take accommodations away from you to please other people. I'm disappointed in this place. Don't understand how this place is still open. Stay away from the second floor. It's the worst! God bless the people in here with me. I feel sorry for the ones that have to be here long term.
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Donna Grace★★★★★ 11 months agoI would rather give this place a zero .I have visited Symphony on Jackson and laramie and its disgusting. I have been going there for 7 years and its always nasty smelling.Some of the staff are nice, not always professional. The rooms are funky.The floors have food and garbage on it.Some patients smell.i have seen the walls with piling paint the mattreses look horrible This place should close down.
About Symphony Of Chicago West
General Information
| Legal Business Name | Symphony Jackson Square LLC |
| Ownership Type | For Profit - Partnership |
| Changed Ownership In The Last 12 Months | No |
| First Accepted Medicare | October 2, 1989 (30 years) |
| Capacity | 234 |
| Residents | 216 |
| Percent Occupied | 92% |
| Program Participation | Medicare And Medicaid |
| Resident And Family Councils | Resident |
| In Hospital | No |
| Continuing Care Retirement Community | No |
| Special Focus Facility | No |
| Auto Sprinkler System In Required Areas | Yes |
Ratings for Symphony Of Chicago West
Symphony Of Chicago West was reviewed by Medicare to have a rating of 2 out of 5 stars.
About Medicare Ratings | Overall Rating |
 | Health Inspections Rating |
 | Quality Measures Rating |
 | Staff Rating |
| RN Staff Rating |
Overall Ratings of Illinois Nursing Homes
Fines, Complaints, and Inspection Problems in the Past 3 Years 
Compare The Number of Problems
Types of Problems at Nursing Homes
Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.
| Residents Affected | |||
| Severity of the Deficiency | Few | Some | Many |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
July 21, 2017 - 2 years ago
| Residents Affected | Severity | Source/Type | Description | |
|---|---|---|---|---|
| E | Some | Potential for Harm | Health Inspection | Store, cook, and serve food in a safe and clean way. |
| D | Few | Potential for Harm | Health Inspection | Have a program that investigates, controls and keeps infection from spreading. |
| D | Few | Potential for Harm | Health Inspection | Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%. |
| D | Few | Potential for Harm | Health Inspection | 1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. |
April 26, 2017 - 3 years ago
| Residents Affected | Severity | Source/Type | Description | |
|---|---|---|---|---|
| D | Few | Potential for Harm | Complaint | Have a program that investigates, controls and keeps infection from spreading. |
| D | Few | Potential for Harm | Complaint | Ensure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions. |
| D | Few | Potential for Harm | Complaint | Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. |
April 5, 2017 - 3 years ago
| Residents Affected | Severity | Source/Type | Description | |
|---|---|---|---|---|
| D | Few | Potential for Harm | Complaint | Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. |
January 15, 2015 - 5 years ago
| Residents Affected | Severity | Source/Type | Description | |
|---|---|---|---|---|
| - | - | - | Fine | $13,000 fine |
Staffing Levels Per Resident per Day
Medicare determines the expected staffing time per resident per day depending on level of care the residents of Symphony Of Chicago West require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.
| 1hr 35min | 2hr 30min |
| Reported | Expected |
| CNA | |
| 50min | 40min |
| Reported | Expected |
| LPN | |
| 25min | 1hr 10min |
| Reported | Expected |
| RN | |
| 2hr 50min | 4hr 20min |
| Reported | Expected |
| Total Nursing | |
This facility also provides approximately 20min per resident per WEEK of physical therapist time.
Quality Measures for Long Stay Residents
| 81.8% | 97.4% | 97.4% | 97.4% | 92.8% | 94.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 97.5% | 96.2% | 98.1% | 98.1% | 91.3% | 94.1% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 21.8% | 23.7% | 27.2% | 31.6% | 44.5% | 47.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 5.4% | 5.5% | 6.1% | 4.7% | 21.6% | 22.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 21.8% | 28.8% | 19.6% | 23.8% | 17.1% | 18.2% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 11.7% | 14.5% | 12.0% | 11.4% | 19.3% | 15.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 10.5% | 17.8% | 13.5% | 17.8% | 14.2% | 15.0% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 7.6% | 3.9% | 4.3% | 8.5% | 7.9% | 7.1% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 6.0% | 6.8% | 8.7% | 7.1% | 5.8% | 5.6% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 0.0% | 0.0% | 3.0% | 3.8% | 4.1% | 5.6% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 16.0% | 3.1% | 0.0% | 0.0% | 18.8% | 4.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 0.5% | 0.5% | 0.0% | 1.0% | 3.7% | 3.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 1.0% | 0.5% | 0.9% | 1.5% | 3.4% | 3.4% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 2.3% | 2.1% | 2.6% | 1.6% | 2.2% | 1.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 0.0% | 0.0% | 0.0% | 0.0% | 0.4% | 0.4% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
Quality Measures for Short Stay Residents
| 81.2% | 85.6% | 88.0% | 73.3% | 76.0% | 83.1% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 64.2% | 84.0% | 84.0% | 84.0% | 73.2% | 81.0% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 59.2% | 56.7% | 70.2% | 75.6% | 64.3% | 67.5% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 1.1% | 7.8% | 12.3% | 14.3% | 11.0% | 13.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 1.4% | 5.2% | 3.2% | 3.7% | 2.2% | 2.0% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 0.0% | 0.5% | 0.7% | 0.0% | 1.1% | 0.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
