Symphony Of Chicago West
Contact Information
5130 West Jackson BoulevardChicago, IL 60644
Price & Availability: (877) 311-2675
General Info: (773) 921-8000
County: Cook
Photos
Reviews
Overall Rating 3.3 / 5.0 ★★★★★
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Lisa Slater★★★★★ 2 months agoReally not happy with this facility"s care. The staffbis rude and unassisting & serms to not have a care in the world for a ny one. My brother is a patient untl yesterday and no one seems know his whereabouts. They wewere ignoring my brothers needs and just act if yiu ask a question that you are bothering them. I asked for. Corey .David I am constantly told that he is unavailable. Who is running this jount ..no one is ever accountable. Still on the phone trying to get answers of my brother's whereabouts. They discharged him but cannot tell cant tell mebwhereto, althogh I wasvtold byvacstaff member, Annette ( ifvthat iscevev her real name) that his belongings are still there & if they are secured. She could not answer that. How do yiu discharge someone and not contact next akin while stll possessing thier belongings & dont have a clue where that patient is? & have an uncaring attitude and you work in the healthcare field? Therer is some suspicion here. Dont take your love ones here..teyt may come up missing without a trace. Sheer unprofessionalism I twll yiou. Corey David can you respond to that??
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Corey David★★★★★ 5 months agoChicago West provides a home like environement for its resident's and staff. Staff is friendly and attentive. Would recommend Symphony of Chicago West for anyone looking for quality care and therapy.
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Gene Legg★★★★★ 9 months agoWhen was there for two years I developed stage IV pressure ulcers in 2005 which I still have! It's a beautiful place but the staff are there just for a job. They are ghetto to the utmost! The rehabiltation staff are excellent when I was there but the doctors are non knowledgea I was able to walk after head trauma. They would get you up at 6:30 in the morning and wouldn't put you back to bed till 6:30 pm. They had insufficient staff who were over worked an under paid! Since Symphony bought them I hope things has changed for the better!
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Johnnie Jones★★★★★ 4 months agoGreat people took great care of my uncle .
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Carter Walworth★★★★★ 5 months agoReally enjoy seeing the staff work well together and caring for the patients at Symphony of Chicago West.
About Symphony Of Chicago West
General Information
| Legal Business Name | Symphony Jackson Square LLC |
| Ownership Type | For Profit - Partnership |
| Changed Ownership In The Last 12 Months | No |
| First Accepted Medicare | October 2, 1989 (29 years) |
| Capacity | 234 |
| Residents | 216 |
| Percent Occupied | 92% |
| Program Participation | Medicare And Medicaid |
| Resident And Family Councils | Resident |
| In Hospital | No |
| Continuing Care Retirement Community | No |
| Special Focus Facility | No |
| Auto Sprinkler System In Required Areas | Yes |
Ratings for Symphony Of Chicago West
Symphony Of Chicago West was reviewed by Medicare to have a rating of 2 out of 5 stars.
About Medicare Ratings | Overall Rating |
 | Health Inspections Rating |
 | Quality Measures Rating |
 | Staff Rating |
| RN Staff Rating |
Overall Ratings of Illinois Nursing Homes
Fines, Complaints, and Inspection Problems in the Past 3 Years 
Compare The Number of Problems
Types of Problems at Nursing Homes
Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.
| Residents Affected | |||
| Severity of the Deficiency | Few | Some | Many |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
July 21, 2017 - 13 months ago
| Residents Affected | Severity | Source/Type | Description | |
|---|---|---|---|---|
| E | Some | Potential for Harm | Health Inspection | Store, cook, and serve food in a safe and clean way. |
| D | Few | Potential for Harm | Health Inspection | Have a program that investigates, controls and keeps infection from spreading. |
| D | Few | Potential for Harm | Health Inspection | Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%. |
| D | Few | Potential for Harm | Health Inspection | 1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. |
April 26, 2017 - 16 months ago
| Residents Affected | Severity | Source/Type | Description | |
|---|---|---|---|---|
| D | Few | Potential for Harm | Complaint | Have a program that investigates, controls and keeps infection from spreading. |
| D | Few | Potential for Harm | Complaint | Ensure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions. |
| D | Few | Potential for Harm | Complaint | Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. |
April 5, 2017 - 17 months ago
| Residents Affected | Severity | Source/Type | Description | |
|---|---|---|---|---|
| D | Few | Potential for Harm | Complaint | Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. |
September 22, 2016 - 2 years ago
| Residents Affected | Severity | Source/Type | Description | |
|---|---|---|---|---|
| D | Few | Potential for Harm | Complaint | Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. |
August 24, 2016 - 2 years ago
| Residents Affected | Severity | Source/Type | Description | |
|---|---|---|---|---|
| E | Some | Potential for Harm | Complaint | Have enough nurses to care for every resident in a way that maximizes the resident's well being. |
| E | Some | Potential for Harm | Complaint | Provide necessary care and services to maintain or improve the highest well being of each resident . |
June 16, 2016 - 2 years ago
| Residents Affected | Severity | Source/Type | Description | |
|---|---|---|---|---|
| F | Many | Potential for Harm | Health Inspection | Store, cook, and serve food in a safe and clean way. |
| E | Some | Potential for Harm | Health Inspection | Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards. |
| E | Some | Potential for Harm | Health Inspection | Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. |
| D | Few | Potential for Harm | Health Inspection | Give proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible. |
| D | Few | Potential for Harm | Health Inspection | Assist those residents who need help with eating/drinking, grooming and personal and oral hygiene. |
| D | Few | Potential for Harm | Health Inspection | Reasonably accommodate the needs and preferences of each resident. |
April 14, 2016 - 2 years ago
| Residents Affected | Severity | Source/Type | Description | |
|---|---|---|---|---|
| D | Few | Potential for Harm | Complaint | Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. |
| D | Few | Potential for Harm | Complaint | Provide medically-related social services to help each resident achieve the highest possible quality of life. |
February 4, 2016 - 3 years ago
| Residents Affected | Severity | Source/Type | Description | |
|---|---|---|---|---|
| D | Few | Potential for Harm | Complaint | Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. |
| D | Few | Potential for Harm | Complaint | Assist those residents who need help with eating/drinking, grooming and personal and oral hygiene. |
| D | Few | Potential for Harm | Complaint | 1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. |
December 8, 2015 - 3 years ago
| Residents Affected | Severity | Source/Type | Description | |
|---|---|---|---|---|
| D | Few | Potential for Harm | Complaint | Make sure that special or therapeutic diets are ordered by the attending doctor. |
January 15, 2015 - 4 years ago
| Residents Affected | Severity | Source/Type | Description | |
|---|---|---|---|---|
| - | - | - | Fine | $13,000 fine |
Staffing Levels Per Resident per Day
Medicare determines the expected staffing time per resident per day depending on level of care the residents of Symphony Of Chicago West require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.
| 1hr 35min | 2hr 30min |
| Reported | Expected |
| CNA | |
| 50min | 40min |
| Reported | Expected |
| LPN | |
| 25min | 1hr 10min |
| Reported | Expected |
| RN | |
| 2hr 50min | 4hr 20min |
| Reported | Expected |
| Total Nursing | |
This facility also provides approximately 20min per resident per WEEK of physical therapist time.
Quality Measures for Long Stay Residents
| 81.8% | 97.4% | 97.4% | 97.4% | 92.8% | 94.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 97.5% | 96.2% | 98.1% | 98.1% | 91.3% | 94.1% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 21.8% | 23.7% | 27.2% | 31.6% | 44.5% | 47.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 5.4% | 5.5% | 6.1% | 4.7% | 21.6% | 22.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 21.8% | 28.8% | 19.6% | 23.8% | 17.1% | 18.2% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 11.7% | 14.5% | 12.0% | 11.4% | 19.3% | 15.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 10.5% | 17.8% | 13.5% | 17.8% | 14.2% | 15.0% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 7.6% | 3.9% | 4.3% | 8.5% | 7.9% | 7.1% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 6.0% | 6.8% | 8.7% | 7.1% | 5.8% | 5.6% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 0.0% | 0.0% | 3.0% | 3.8% | 4.1% | 5.6% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 16.0% | 3.1% | 0.0% | 0.0% | 18.8% | 4.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 0.5% | 0.5% | 0.0% | 1.0% | 3.7% | 3.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 1.0% | 0.5% | 0.9% | 1.5% | 3.4% | 3.4% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 2.3% | 2.1% | 2.6% | 1.6% | 2.2% | 1.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 0.0% | 0.0% | 0.0% | 0.0% | 0.4% | 0.4% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
Quality Measures for Short Stay Residents
| 81.2% | 85.6% | 88.0% | 73.3% | 76.0% | 83.1% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 64.2% | 84.0% | 84.0% | 84.0% | 73.2% | 81.0% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 59.2% | 56.7% | 70.2% | 75.6% | 64.3% | 67.5% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 1.1% | 7.8% | 12.3% | 14.3% | 11.0% | 13.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 1.4% | 5.2% | 3.2% | 3.7% | 2.2% | 2.0% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 0.0% | 0.5% | 0.7% | 0.0% | 1.1% | 0.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
